Jan 4, 2017, 7:30 pm
Last edit by: Calchas
Welcome to the Alaska Airlines Flame-Free Q&A Thread for 2017!
Anyone is welcome to ask anything, even the most basic questions, in this thread without having to fear a snarky response. In this thread, there's no such thing as a dumb question--we were all new to Alaska Airlines, FlyerTalk, and even the whole idea of mileage programs once and needed some help navigating the ropes. We're here to help you do just that!
That said, if you want to do a little reading to see if your question has been previously discussed, links to some of the most common and extensive topics in this forum are listed in our FAQ thread -- click here to check it out.
Special care will be given in this thread to trying to provide answers in a clear manner with minimal use of acronyms and jargon.
If you need to contact someone for help, here's a current list of our forum's team:
Ambassadors (Our Greeters--members who have specifically volunteered to welcome and mentor newbies and monitor this thread):
ANC RED-EYE
baliktad
beckoa
golfingboy
Moderators (Our Janitors--members who have volunteered to do housekeeping/keep the forum in order)
ryandc99
jackal
You are welcome to send a private message to any of these individuals for assistance, but you'll generally get a faster response and broader palette of answers if you simply post your inquiry here in this thread.
Note to FlyerTalk members who enjoy the ability to take advantage of loopholes--if someone posts something that exposes information you'd rather not be public, please remember this is a Flame-Free thread, and harsh or snarky posts are not permitted. Although FlyerTalk itself does not censor posts that share information, members are free to edit their own posts to remove information. If you wish to request any poster to remove information they have shared publicly, please do so politely and respectfully.
Welcome, and we look forward to providing any assistance we can!
~the Alaska Airlines Mileage Plan forum team~
For the 2016 version of this thread, please click here
Anyone is welcome to ask anything, even the most basic questions, in this thread without having to fear a snarky response. In this thread, there's no such thing as a dumb question--we were all new to Alaska Airlines, FlyerTalk, and even the whole idea of mileage programs once and needed some help navigating the ropes. We're here to help you do just that!
That said, if you want to do a little reading to see if your question has been previously discussed, links to some of the most common and extensive topics in this forum are listed in our FAQ thread -- click here to check it out.
Special care will be given in this thread to trying to provide answers in a clear manner with minimal use of acronyms and jargon.
If you need to contact someone for help, here's a current list of our forum's team:
Ambassadors (Our Greeters--members who have specifically volunteered to welcome and mentor newbies and monitor this thread):
ANC RED-EYE
baliktad
beckoa
golfingboy
Moderators (Our Janitors--members who have volunteered to do housekeeping/keep the forum in order)
ryandc99
jackal
You are welcome to send a private message to any of these individuals for assistance, but you'll generally get a faster response and broader palette of answers if you simply post your inquiry here in this thread.
Note to FlyerTalk members who enjoy the ability to take advantage of loopholes--if someone posts something that exposes information you'd rather not be public, please remember this is a Flame-Free thread, and harsh or snarky posts are not permitted. Although FlyerTalk itself does not censor posts that share information, members are free to edit their own posts to remove information. If you wish to request any poster to remove information they have shared publicly, please do so politely and respectfully.
Welcome, and we look forward to providing any assistance we can!
~the Alaska Airlines Mileage Plan forum team~
For the 2016 version of this thread, please click here
2017 Alaska Airlines *FLAME-FREE* Q&A thread: all welcome, new and old!
Jan 1, 2017, 7:26 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
2017 Alaska Airlines *FLAME-FREE* Q&A thread: all welcome, new and old!
It should automatically apply the upgrade after hitting purchase. At least that's what happened during my last instant upgrade fare.
Jan 1, 2017, 10:28 am
#2
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
After Purchase the system immediately upgraded me and I was able to select the seats I wanted.
Edited to add: To shand32783 -- if the system doesn't upgrade you after you click the request for a complimentary F upgrade and you make your purchase you'll want to call in. But otherwise there's no need to call.
Last edited by Westcoaster; Jan 1, 2017 at 10:38 am
Jan 1, 2017, 6:22 pm
#3
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
How good is Alaska air in honoring their guarantee low price policy?
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
Jan 1, 2017, 7:22 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
How good is Alaska air in honoring their guarantee low price policy?
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
Jan 2, 2017, 5:20 am
#5
Join Date: Jan 2016
Location: SFO
Programs: AS 75k, Hilton Diamond, Marriott Gold, Hyatt Globalist
Posts: 543
How good is Alaska air in honoring their guarantee low price policy?
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
Jan 2, 2017, 6:46 am
#6
Join Date: Feb 2012
Posts: 599
I used alaska miles to buy a flight on american airlines, lets say the taxes and partner fees etc were $50 all in.
I then called a few weeks later, to change the reservation to a flight on LAN airlines (since availability now showed up). They charged me the difference in miles cost, but did not charge me any difference in taxes at all. Even after I asked if there were more taxes/fees (there should have been $100 in taxes according to Matrix ITA and a test call earlier to alaska partner reservations just book the LAN flight straight up instead of changing another reservation).
My LAN flight through alaska miles is all ticketed now, i got the email, LAN code, i can select seats on LAN etc.
But the point remains - I never paid additional taxes which should have been due to me, as alaska CSR said "no extra tax charges only more extra miles".
Will I have trouble at checkin? Anyone else experience something similar where more taxes you were expecting weren't collected?
I then called a few weeks later, to change the reservation to a flight on LAN airlines (since availability now showed up). They charged me the difference in miles cost, but did not charge me any difference in taxes at all. Even after I asked if there were more taxes/fees (there should have been $100 in taxes according to Matrix ITA and a test call earlier to alaska partner reservations just book the LAN flight straight up instead of changing another reservation).
My LAN flight through alaska miles is all ticketed now, i got the email, LAN code, i can select seats on LAN etc.
But the point remains - I never paid additional taxes which should have been due to me, as alaska CSR said "no extra tax charges only more extra miles".
Will I have trouble at checkin? Anyone else experience something similar where more taxes you were expecting weren't collected?
Jan 2, 2017, 8:20 am
#7
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
How good is Alaska air in honoring their guarantee low price policy?
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
I filled out their form and it tells me it will take 5-7 business days to review, yet the guarantee is for 24 hours since the purchase of airfare.
The screenshot I sent them from Expedia did not have a date showing but does show the exact flights and pricing, $160 and change lower than theirs.
Jan 2, 2017, 9:52 am
#8
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
1) I found a lower fare on another site:
&
2) I found a lower fare on alaskaair.com:
Option #2 is the super quick and easy. OP is referring to #1 which requires manual processing by AS
Jan 2, 2017, 10:25 am
#9
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
Correct and I just called and they couldn't process it quicker either.
Jan 2, 2017, 3:17 pm
#10
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
AS Fare classes?
Can someone point me to where AS fare classes are explained?
Feeling clueless about some of the classes and it seems they are much more important now
Feeling clueless about some of the classes and it seems they are much more important now
Jan 4, 2017, 3:44 am
#12
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,143
Good morning,
Last week I flew YYC-MSP-BOS on DL. I booked a first class fare on delta.com, which showed as "First Class (P)" on my receipt. Flight was originally booked YYC-SEA-BOS, however I did a same-day confirmed change to the routing via MSP; that receipt showed "First Class (F)".
Miles posted to my account at 75% of the full earning rate, and no class of service bonus. I'm guessing that there was an underlying Delta fare basis in the H/Q/K category that Delta reported to Alaska... but is this correct? I was expecting 200% miles for these flights... and thus credited them to AS. If you book in First, you can still get economy miles?
This wasn't a post-purchase upgrade, but rather a purchased first class fare, albeit nonrefundable.
Thanks.
Last week I flew YYC-MSP-BOS on DL. I booked a first class fare on delta.com, which showed as "First Class (P)" on my receipt. Flight was originally booked YYC-SEA-BOS, however I did a same-day confirmed change to the routing via MSP; that receipt showed "First Class (F)".
Miles posted to my account at 75% of the full earning rate, and no class of service bonus. I'm guessing that there was an underlying Delta fare basis in the H/Q/K category that Delta reported to Alaska... but is this correct? I was expecting 200% miles for these flights... and thus credited them to AS. If you book in First, you can still get economy miles?
This wasn't a post-purchase upgrade, but rather a purchased first class fare, albeit nonrefundable.
Thanks.
Jan 4, 2017, 6:53 am
#13
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Good morning,
Last week I flew YYC-MSP-BOS on DL. I booked a first class fare on delta.com, which showed as "First Class (P)" on my receipt. Flight was originally booked YYC-SEA-BOS, however I did a same-day confirmed change to the routing via MSP; that receipt showed "First Class (F)".
Miles posted to my account at 75% of the full earning rate, and no class of service bonus. I'm guessing that there was an underlying Delta fare basis in the H/Q/K category that Delta reported to Alaska... but is this correct? I was expecting 200% miles for these flights... and thus credited them to AS. If you book in First, you can still get economy miles?
This wasn't a post-purchase upgrade, but rather a purchased first class fare, albeit nonrefundable.
Thanks.
Last week I flew YYC-MSP-BOS on DL. I booked a first class fare on delta.com, which showed as "First Class (P)" on my receipt. Flight was originally booked YYC-SEA-BOS, however I did a same-day confirmed change to the routing via MSP; that receipt showed "First Class (F)".
Miles posted to my account at 75% of the full earning rate, and no class of service bonus. I'm guessing that there was an underlying Delta fare basis in the H/Q/K category that Delta reported to Alaska... but is this correct? I was expecting 200% miles for these flights... and thus credited them to AS. If you book in First, you can still get economy miles?
This wasn't a post-purchase upgrade, but rather a purchased first class fare, albeit nonrefundable.
Thanks.
I'm not sure if this is an unintended hiccup due to whatever config changes were made to accommodate Economy-Comfort W (which credits based on underlying fare and not W that it books into)
Jan 4, 2017, 7:36 am
#14
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,018
On December 15, I had a two segment AA flight (booked in F). Somehow, my AS # dropped out of the itinerary.
I waited the two weeks required and then on December 29 used the online tool to claim the missing mileage credit.
Now my account has flights in it. The correct number of miles are shown in the "Miles" but the status says "Partner Pending."
How long should I expect to wait before the flights actually credit and when should I start emailing AS support if they don't?
I waited the two weeks required and then on December 29 used the online tool to claim the missing mileage credit.
Now my account has flights in it. The correct number of miles are shown in the "Miles" but the status says "Partner Pending."
How long should I expect to wait before the flights actually credit and when should I start emailing AS support if they don't?