IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Jun 12, 2015, 7:29 am
#886
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Jun 12, 2015, 9:26 am
#889
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
They have been in the past, the only reason I asked was due to what IHGSteve had said on the change thread.
In other news, Barclaycard have now acknowledged that the problem with the points calculations is quite widespread.
If anyone has been keeping track of the hotels that haven't posted correctly can you let me know and I will pass them on to the lady I am dealing with in the Executive Office and they will match them up to the correct points earning.
I've already given them the ones that were posted a page or so back but if you have anymore please let me know. Thanks
Last edited by chrism20; Jun 12, 2015 at 9:39 am
Jun 14, 2015, 6:15 pm
#891
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Jun 16, 2015, 2:29 am
#893
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Jun 16, 2015, 2:54 am
#894
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Nevertheless we appear to be getting somewhere at last.
Jun 17, 2015, 2:58 am
#895
Join Date: Jun 2015
Location: UK
Programs: IHG Plat
Posts: 1
Hi
If you scroll back through my many posts in this thread you will see I am locked in battle with barclaycard regarding this.
Last year when they moved the card onto the Barclaycard system they have not managed to capture all of the hotels PDQ identification codes therefore any of these hotels are just simply not posting 4x points.
It took an email to the CEO to get any action. They are aware of the problem but are not moving very quickly at getting it sorted.
It might be helpful if we start a wiki with the hotels that aren't posting properly so we know which ones to keep a close eye on should we stay at them and they don't post properly. I'm on my phone at the moment but the hotels I've had issues with are:-
HIX Strathclyde
HIX Hamilton
HI Dumfries
HI Aberdeen Exhibition
HI Aberdeen West
HI Scotch Corner
HI East Kilbride
HI Lancaster
Indigo Newcastle
If they tell you that it's not their problem remind them that the credit contract is with them and not IHG.
If you scroll back through my many posts in this thread you will see I am locked in battle with barclaycard regarding this.
Last year when they moved the card onto the Barclaycard system they have not managed to capture all of the hotels PDQ identification codes therefore any of these hotels are just simply not posting 4x points.
It took an email to the CEO to get any action. They are aware of the problem but are not moving very quickly at getting it sorted.
It might be helpful if we start a wiki with the hotels that aren't posting properly so we know which ones to keep a close eye on should we stay at them and they don't post properly. I'm on my phone at the moment but the hotels I've had issues with are:-
HIX Strathclyde
HIX Hamilton
HI Dumfries
HI Aberdeen Exhibition
HI Aberdeen West
HI Scotch Corner
HI East Kilbride
HI Lancaster
Indigo Newcastle
If they tell you that it's not their problem remind them that the credit contract is with them and not IHG.
Hotel Indigo, York Place, Edinburgh.
Jun 21, 2015, 8:07 am
#897
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
My May statement which included several IHG overseas stays was incorrect (by my reckoning 4x O'seas IHG + 4 x Foreign spend) so I sent a secure message with my calculations and they agreed. Point to be added next statement.
Next statement-June-Same story
Repeated SM
Waiting for reply.
If I can get the Travelex Supercard to align with this IHG card I'm on a winner. ^
Jun 22, 2015, 4:09 am
#898
Join Date: Oct 2013
Location: Kent / Hertfordshire / London
Programs: BA Silver (clawing back to Gold!), Honours Gold, IHG Platinum, MLife Gold, Caesars Diamond
Posts: 137
That's the premise I've been working to since i got the card three months ago.
My May statement which included several IHG overseas stays was incorrect (by my reckoning 4x O'seas IHG + 4 x Foreign spend) so I sent a secure message with my calculations and they agreed. Point to be added next statement.
My May statement which included several IHG overseas stays was incorrect (by my reckoning 4x O'seas IHG + 4 x Foreign spend) so I sent a secure message with my calculations and they agreed. Point to be added next statement.
Terms from the site below, 3.4 being the point of interest:
3.1 You’ll earn IHG® Rewards Club Points on all purchases made with your Card. This includes any purchases made with any additional Cards on your Account but excludes any cash withdrawals, balance transfers, cheque purchases, fees, interest, charges or other transactions.
3.2 Unless we tell you otherwise, you’ll earn IHG® Rewards Club Points
a) at a standard rate of 2 IHG® Rewards Club Points for every £1 spent;
b) at a standard rate of 4 IHG® Rewards Club Points for every £1 spent at any of the participating hotels within the InterContinental Hotels Group or on non-sterling purchases.
3.3 You’ll earn IHG® Rewards Club Points on Card purchases made outside the UK. However, you won’t earn IHG® Rewards Club Points on the foreign exchange commission charged on non-UK Card purchases.
3.4 The IHG® Rewards Club Points provided under (a) or (b) of Clause 3.2 and Clause 3.3 shall not exceed a maximum of 4 IHG® Rewards Club Points for every £1 spent.
If you're still managing to get the 8 points per £ on foreign IHG spend then great, and good luck - I wasn't able to do the same.
Jun 22, 2015, 6:34 am
#899
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Thank you very much Tom Elliott that's very helpful and provides the answer, which is, you'll only get 4 per £ but if you fight you might get the FX fees refunded or the 8 points, but according to T&Cs, the maximum per £ is 4 points so don't count on anything else..
I've no wish to argue for what I'm not entitled, so I'll plan around the 4per £ at foreign IHG...
I've no wish to argue for what I'm not entitled, so I'll plan around the 4per £ at foreign IHG...
Jun 24, 2015, 7:18 am
#900
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
New display in the online IHG statement/account activity:
It separates hotel spend from the rest, although, in my case, it included only points for the UK hotel and not the foreign one.
It separates hotel spend from the rest, although, in my case, it included only points for the UK hotel and not the foreign one.