IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Sep 15, 2015, 10:55 am
#946
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,686
Barclaycard to launch NFC payments on Android ahead of Apple Pay
Not sure why they don't just give up and go with Apple Pay, Samsung Pay and Android Pay, but Android users may get a new feature from the IHG card from November
http://www.engadget.com/2015/09/15/b...ments-android/
http://www.engadget.com/2015/09/15/b...ments-android/
Oct 5, 2015, 11:35 am
#947
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
Has anybody managed to get the £99 annual fee waived for the second year?
I see the fee was only charged to my account after 1 month of using the card, if I cancelled the card after the anniversary but before the fee shows up on a statement, will the fee still be charged?
Also, do you need to use the free night certificate (for spending £5000 and withdrawing £5000 equivalent with supercard
) before you cancel the card?
I see the fee was only charged to my account after 1 month of using the card, if I cancelled the card after the anniversary but before the fee shows up on a statement, will the fee still be charged?
Also, do you need to use the free night certificate (for spending £5000 and withdrawing £5000 equivalent with supercard
) before you cancel the card?
Oct 5, 2015, 11:54 am
#948
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Can't answer your question regarding the fee, however once the certificate for the free night is in your IHG account it is yours as you have met the criteria and the normal rules apply - must book within twelve months and is fine even if you cancel.
Oct 9, 2015, 6:03 am
#949
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
With regards to the free night certificate.
1. Does it appear in ones IHG account under "My Offer Status"?
2. How long after the £10K is reached does this occur?
2a Does this need to be after a statement period?
3. Should I expect an email telling me it has been awarded?
Cheers.
1. Does it appear in ones IHG account under "My Offer Status"?
2. How long after the £10K is reached does this occur?
2a Does this need to be after a statement period?
3. Should I expect an email telling me it has been awarded?
Cheers.
Oct 9, 2015, 7:09 am
#950
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
With regards to the free night certificate.
1. Does it appear in ones IHG account under "My Offer Status"?
2. How long after the £10K is reached does this occur?
2a Does this need to be after a statement period?
3. Should I expect an email telling me it has been awarded?
Cheers.
1. Does it appear in ones IHG account under "My Offer Status"?
2. How long after the £10K is reached does this occur?
2a Does this need to be after a statement period?
3. Should I expect an email telling me it has been awarded?
Cheers.
2/2a Mine appeared about ten days after I hit the £10k - my statement date was in between so I'm not 100% sure sorry.
3. Yes, you will get an email saying that it is now in your account and IIRC there is also a booking link on the email. The free night was in the account a couple of days before the email landed IIRC.
Oct 9, 2015, 10:39 am
#951
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
1. Yes it will appear in my offer status > free nights
2/2a Mine appeared about ten days after I hit the £10k - my statement date was in between so I'm not 100% sure sorry.
3. Yes, you will get an email saying that it is now in your account and IIRC there is also a booking link on the email. The free night was in the account a couple of days before the email landed IIRC.
2/2a Mine appeared about ten days after I hit the £10k - my statement date was in between so I'm not 100% sure sorry.
3. Yes, you will get an email saying that it is now in your account and IIRC there is also a booking link on the email. The free night was in the account a couple of days before the email landed IIRC.
Oct 20, 2015, 2:38 am
#952
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
1. Yes it will appear in my offer status > free nights
2/2a Mine appeared about ten days after I hit the £10k - my statement date was in between so I'm not 100% sure sorry.
3. Yes, you will get an email saying that it is now in your account and IIRC there is also a booking link on the email. The free night was in the account a couple of days before the email landed IIRC.
2/2a Mine appeared about ten days after I hit the £10k - my statement date was in between so I'm not 100% sure sorry.
3. Yes, you will get an email saying that it is now in your account and IIRC there is also a booking link on the email. The free night was in the account a couple of days before the email landed IIRC.
Seems to be triggered after the statement is made up after the target is reached.
Mrs B received an email yesterday-statement date-and the cert has appeared under a new option in the left hand column "Free night status"
Target was reached about a week before the statement date.
There is a booking link in there as you have said.
Impressed with Barclays efficiency (in this aspect anyway
)Will keep the card until just prior to renewal date and then close.
Been a good little earner -even for the £99 fee
100,000 points, Spire status and a free night. ^
Nov 8, 2015, 3:48 pm
#953
Join Date: Feb 2010
Posts: 284
I've spoken to that lady a few times as still months on some hotels arent showing as bonus points...I've had hundreds of pounds compensation from Barclay's as every time I tell then and complain they give me a gesture of good will. Why not just fix the issue and load all the ihg hotels on and save some cash?
Nov 8, 2015, 4:44 pm
#954
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
I've spoken to that lady a few times as still months on some hotels arent showing as bonus points...I've had hundreds of pounds compensation from Barclay's as every time I tell then and complain they give me a gesture of good will. Why not just fix the issue and load all the ihg hotels on and save some cash?
You should insist on upgrading your "Goodwill" to "Points & cash" as well as having the annual fee refunded/waived, it's amazing how generous they can be.
The truth is I don't think they actually know how to fix it. It's in that much of a mess they actually need to start again with it.
Also, unless it's a lot of points I wonder how many people don't actually notice their points are short. The only reason I noticed that there was an issue was when I only had one hotel stay during a statement month and no bonus points were added. Could it be cheaper just to goodwill the eagle eyed ones out there than rewrite the script that calculates the points?
Last edited by chrism20; Nov 8, 2015 at 4:49 pm
Nov 10, 2015, 10:26 am
#956
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Inspired by the thread, I had a "fun" bit of time trying to cross-reference my IHG statement, stays and what points came through to my IHG account. Spotted one they'd missed the bonus points for, and fired off a secure message. Today I got a general "we know it's a problem" and a promise they'd credit the points. In the mean time, I'd found one other one from May, so I replied saying that it really wasn't on for a card that I pay for to have these problems for so long. Got a call just now saying they'd request the points for the two stays, they'd log the feedback on it, log feedback on how Amex offers detailed points statements on even free cards, and would credit my account with 30 quid to say sorry for the problems. Didn't seem to be able to get any more, though I didn't push that hard
I've no more IHG stays for a while (I'm boycotting them due to crazy Accelerate targets), but I'll have to keep a close eye in January and see if I can get some more when it goes wrong again. As others have said, they don't sound like they know how to fix it...
I've no more IHG stays for a while (I'm boycotting them due to crazy Accelerate targets), but I'll have to keep a close eye in January and see if I can get some more when it goes wrong again. As others have said, they don't sound like they know how to fix it...
Nov 16, 2015, 1:59 pm
#958
Join Date: Feb 2010
Posts: 284
Oh dear have I upset you Chris lol
Ah yes, this card really is the gift that keeps on giving.
You should insist on upgrading your "Goodwill" to "Points & cash" as well as having the annual fee refunded/waived, it's amazing how generous they can be.
The truth is I don't think they actually know how to fix it. It's in that much of a mess they actually need to start again with it.
Also, unless it's a lot of points I wonder how many people don't actually notice their points are short. The only reason I noticed that there was an issue was when I only had one hotel stay during a statement month and no bonus points were added. Could it be cheaper just to goodwill the eagle eyed ones out there than rewrite the script that calculates the points?
You should insist on upgrading your "Goodwill" to "Points & cash" as well as having the annual fee refunded/waived, it's amazing how generous they can be.
The truth is I don't think they actually know how to fix it. It's in that much of a mess they actually need to start again with it.
Also, unless it's a lot of points I wonder how many people don't actually notice their points are short. The only reason I noticed that there was an issue was when I only had one hotel stay during a statement month and no bonus points were added. Could it be cheaper just to goodwill the eagle eyed ones out there than rewrite the script that calculates the points?
Nov 18, 2015, 5:10 am
#960
Join Date: Feb 2010
Posts: 284
Does anybody have the same issue as me?
When logged into my Barclaycard and go to Account & Services then Reward balance......I get a system error page! Another failing of this Premium IHG card
Not sure what this page is supposed to display
When logged into my Barclaycard and go to Account & Services then Reward balance......I get a system error page! Another failing of this Premium IHG card
Not sure what this page is supposed to display