Q Shoe Guy

Checked in and lines were long and the front desk was understaffed. Staff seem demoralized (was about to find out why). First room offered was 704, stayed 1 night in this room. While looking around for the safe (there aren't any?) found some underwear in the drawer of the dresser. Upon looking more closely the room itself was for the most part in disrepair. Carpets were stained and grimy, TV was very old. Bathroom fixtures were worn etc. The A.C. unit was noisy....which if shut off allowed more noise from the airport and street below in. Problem was that the windows were not thick enough to block the noise (this in comparison to stays at the Sheraton and Westin nearby a week and 2 weeks previous). Got up in the morning and went to the front desk and asked for another room. This room on a higher floor (1106) was more or less the same except that there was a bag with deodorizing spray, earplugs, and eye mask on the bed. The smell was that of an old smoking lounge.....Anyway stayed in this room and used the earplugs to block some of the sound from outside. To make a longer story short I checked out early.....Upon check-out the front desk asked why I was leaving.....I responded that I couldn't stand it anymore....they seemed to understand but offered no compensation of any sort ! This hotel is not worth even the $65 P.N. on a Priceline winning (losing?) bid !!!!! Do not stay here until it is completely gutted and brought up to 3* standards!

volkswankin

Just got back from a stay here and was shocked at how nice the room was. I had stayed here under a priceline rate a few months back and was given a dark, grimy, bad motel-esque room with really outdated furniture and bad plumbing.

This time I booked a flexible rate with best internet guarantee under my Gold status. I didn't get any benefits like lounge access or free breakfast, but the room was great, super clean, updated contemporary furniture and quiet. Wow, what a drastic difference! I would definitely stay here again if they give me a similar room.

nicolas75

Source: Priority Club

TYZ

Stayed there the middle of December and had one of the recently renovated rooms. Nice flat panel TV with a multitude of auxiliary inputs to hookup a laptop, phone, or I attached my PSP to watch a movie. Cool stuff.

volkswankin

Does anyone have recent experience getting access to the club lounge at this property as a Platinum? On another thread someone mentioned that they were given access to the lounge, but had to specifically ask for it at check-in.

IrisT

I have always received a club room upgrade at this hotel--even when I booked a low entertainment card rate of $65.

BarbiJKM

Spent a night here last week -- all rooms have now been completely renovated, very modern-looking. That "new stuff" smell is still in the rooms (we were moved twice) from new carpets, paint, etc. I'm not a fan of the new decor, but I'm sure many will like it.

The hotel is now completely non-smoking and they do not make any convenient accomodation for smokers outside -- one must walk around a corner or down the block -- though the concierge whispered that smokers have been using the small landings at the stairwell exits (which are open-air) without any problem.

volkswankin

I just stayed here as Platinum on an advance purchase rate booked on priorityclub.com. They upgraded me to the executive floor (unfortunately that floor has not been updated yet), which obviously gave me access to the executive lounge. At check in I also received a voucher for a complimentary beverage of house wine, domestic beer, or any Starbucks coffee at the Brasserie Restaurant & Bar.

The executive lounge is small, but the host is fantastic. Wine and beer were both complimentary. They had a chicken pasta as the appetizer along with a vegetable platter and chips and salsa. The host was super friendly and attentive and even served me another drink even before I was done with my current one. My friend and I had a blast chatting with a couple on their way to Hawaii and watching the baseball game. I was so pleased with the service that I extended my stay for another night.

Shareholder

Don't recall Club upgrade last time I was hear last fall. Will be back late next month so hope my experience is less like QSG and more like that of the last couple of posters.

IrisT

I have stayed there three times, and there has always been a club floor with lounge. The last time I stayed there was more than 6 months ago though. If I recall correctly, there were snacks in the lounge and not complimentary (alcoholic) beverages, because I remember receiving a beverage coupon also, which I used at the main floor lounge. I never thought it was a very nice CP; however, it fit my needs at the time of my stays.

I see volkswankin has stayed there more recently than me, and received beer and wine in the lounge--sounds like a great improvement!

aks120

Just had a 1 night stay here before a flight. I was pretty pleased with the whole stay. The rooms were nicely decorated, bathrooms were new and clean. I got a free drink, internet and breakfast through a combination of my rate and by virtue of being Gold. Overall I would definately stay here again.

aks120

jvick125

Do they charge for parking? How much? Have any platinums or golds had this waived for them?

Moranguinho

Are there any recent experiences, if there is still a club level upgrade for Platinums?

aks120

I have just stayed here again as a Platinum Ambassador. Another great stay.

I was upgraded to the Executive floor - however it was the weekend and so it was closed but the rooms were lovely and we got to have the buffet breakfast, internet and 2 free drinks because I was Platinum.

The welcome was very friendly and I felt like a long lost friend, despite only staying here once before.

I have now stayed at the CP LAX, the CP Beverly Hills and the IC Century City within the last 3 months - with a car, I would pick the CP LAX over the other 2 without a doubt. It is far more modern and friendlier than the other 2.

A great option for Los Angeles.

aks120

PointsNmiles

I'll agree. As a Platinum, put on the top floor, good view, full access to lounge, pretty good food too! I felt well taken care of for a good price. One thing to note, I don't think the windows are very soundproof at all and the plane noise was extremely loud. For that, I would probably stay at a hotel further away from the airport.