IC Dubai Festival City (Master Thread)
Mar 11, 2015, 2:40 am
#121
Join Date: Jul 2009
Location: LUX
Programs: IHG Pl. Amb / Accor Gold / Hilton Gold /FB Gold / M&M SEN
Posts: 253
Very disappointing to hear this. My club (booked - no upgrade as I have no RA status) booking is next week. I was under the impression that breakfast was served in the room as part of club - they still list it on their website brochure on Club - http://ihgdfc.com/IHGDFC-HTM-%20FILE...hure/HTML/#/4/
(page 4)? - they also still state 'food served throughout the day' - which based on your feedback is not the case?
(page 4)? - they also still state 'food served throughout the day' - which based on your feedback is not the case?
Mar 11, 2015, 3:14 am
#122
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Isn't Bucharest or Warsaw a small market? Especially in comparison to Dubai! Yet both those IC's, and every other IC in Europe that I can think of have large spreads of food in the evening.
Mar 11, 2015, 3:20 am
#123
Join Date: Jul 2009
Location: LUX
Programs: IHG Pl. Amb / Accor Gold / Hilton Gold /FB Gold / M&M SEN
Posts: 253
I also don't understand that they would need to benchmark with other IC in completely different markets - shouldn't you be benchmarking yourself to local competition instead? The IC is such a wide range of hotels (from basic 4* level up to luxury hotels such as Cannes, Paris, Amsterdam, etc.) - unless they will split the brand into two categories it seems very unrealistic to have a similar offer as they would either need to downgrade half of their hotels, or upgrade the other half.
Anyhow, I've sent an e-mail to the hotel as they still list the 'old' club benefits on their website - which in my opinion is very misleading.
Anyhow, I've sent an e-mail to the hotel as they still list the 'old' club benefits on their website - which in my opinion is very misleading.
Mar 11, 2015, 4:13 am
#124
Join Date: Jul 2009
Location: LUX
Programs: IHG Pl. Amb / Accor Gold / Hilton Gold /FB Gold / M&M SEN
Posts: 253
Just received a reply - but they did not at all respond to the fact they still have the 'old' benefits listed on their website:
Greetings from InterContinental Hotel Dubai Festival City!
Thank you for your email.
With the Implementation of Brand Standards, Please find below re-aligned benefits of Club InterContinental.
Benefits and privileges include:
- Convenient check-in and check-out at the private Club Inter Continental guest relations desk
- Flexible Express Check-Out available for when time is of the essence
- Return airport transfers form Dubai International Airport (one car per room booked) Terminal 1& 3 only.
- Suit pressing on arrival, also available for national dress
- Complimentary in-room amenities, stationary and business amenities
- Complimentary high speed internet connection
- Breakfast served daily from 06:30 am to 11:00 am
- High tea served daily from 2pm - 6pm
- Alcohol service and Complimentary Champagne between 6pm - 9pm
- 2 hours complimentary meeting space subjected to availability.
Thank you for your email.
With the Implementation of Brand Standards, Please find below re-aligned benefits of Club InterContinental.
Benefits and privileges include:
- Convenient check-in and check-out at the private Club Inter Continental guest relations desk
- Flexible Express Check-Out available for when time is of the essence
- Return airport transfers form Dubai International Airport (one car per room booked) Terminal 1& 3 only.
- Suit pressing on arrival, also available for national dress
- Complimentary in-room amenities, stationary and business amenities
- Complimentary high speed internet connection
- Breakfast served daily from 06:30 am to 11:00 am
- High tea served daily from 2pm - 6pm
- Alcohol service and Complimentary Champagne between 6pm - 9pm
- 2 hours complimentary meeting space subjected to availability.
Mar 11, 2015, 4:15 am
#125
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Some IC 's certainly but I would not include eg London PL evening offering as worth having
Mar 30, 2015, 12:59 pm
#127
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
I've tried to book this IC in DXB for over two years using my IC/IHG points. I can NEVER find redemption availability. The other IC in DXB is not worth 45,000 points per night, IMO.
I've never had a redemption nights availability issue at any other IC.
I've never had a redemption nights availability issue at any other IC.
Mar 30, 2015, 11:03 pm
#128
Join Date: Apr 2012
Location: Germany
Programs: Royal Platinum Ambassador, Hilton Gold
Posts: 83
Oh this is going to bad quality
I have recently been at the IC Festival City.
The Club Lounge was one of the best in the past. Now the dinner offer is a shame for Dubai. No hot offers. If it would be an InterContinental somewhere else, I would´t complain. But this is Dubai.
And when I go to Dubai I exspect something very special. That was what I got in the Club Lounge in Dubai in the past.
Now it is nothing to write home about.
I would suggest that many of us should send E-Mails to the General Manager of IC Festival City and complain.
I will only return to this Hotel if I will get a "normal" Service for Dubai.
The Club Lounge was one of the best in the past. Now the dinner offer is a shame for Dubai. No hot offers. If it would be an InterContinental somewhere else, I would´t complain. But this is Dubai.
And when I go to Dubai I exspect something very special. That was what I got in the Club Lounge in Dubai in the past.
Now it is nothing to write home about.
I would suggest that many of us should send E-Mails to the General Manager of IC Festival City and complain.
I will only return to this Hotel if I will get a "normal" Service for Dubai.
Mar 31, 2015, 1:22 am
#129
Join Date: Jul 2012
Location: ARN
Programs: BAEC Gold, TK*Elite+, EBD, FBG, EKS, IHG Royal Ambassador
Posts: 768
Edit: I realise there might be considered 2 ICs, since there is the IC Residence Suites at DFC too. I always count them as one though, since they are at the same spot basically.
Last edited by johhenrik; Mar 31, 2015 at 1:32 am
Mar 31, 2015, 3:47 am
#130
Join Date: Jul 2009
Location: LUX
Programs: IHG Pl. Amb / Accor Gold / Hilton Gold /FB Gold / M&M SEN
Posts: 253
I agree with you and other posters that it's not an amazing product at all, but I just want to balance the negative recent posts out a little that it wasn't a horrible product either. I think more effective than e-mailing hotel management is just to vote with your wallet - which will be an easier choice soon as there will be a second IC choice in Dubai.
Mar 31, 2015, 12:02 pm
#131
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
There is only one IC in Dubai, which is in DFC. There is a second one being built, in Dubai Marina. It will open in June if I recall correctly.
Edit: I realise there might be considered 2 ICs, since there is the IC Residence Suites at DFC too. I always count them as one though, since they are at the same spot basically.
Edit: I realise there might be considered 2 ICs, since there is the IC Residence Suites at DFC too. I always count them as one though, since they are at the same spot basically.
I spent an hour putting in random dates for the IC Festival City to see if any redemption nights were available and none showed up. I'm sure they are supposed to make available some redemption rooms?
Mar 31, 2015, 12:21 pm
#132
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Yeah, the IC Residence Suites always has redemption nights available. However, I think it's more of an apartment block rather than a proper hotel.
I spent an hour putting in random dates for the IC Festival City to see if any redemption nights were available and none showed up. I'm sure they are supposed to make available some redemption rooms?
I spent an hour putting in random dates for the IC Festival City to see if any redemption nights were available and none showed up. I'm sure they are supposed to make available some redemption rooms?
http://www.flyertalk.com/forum/inter...dubai-uae.html
We stayed there for 1 night in September 2014, incl. several of our photos
Last edited by uggboy; Mar 31, 2015 at 12:38 pm
Apr 1, 2015, 10:45 am
#134
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
Our review here on FT, IC Residence Suites Dubai Festival City:
http://www.flyertalk.com/forum/inter...dubai-uae.html
We stayed there for 1 night in September 2014, incl. several of our photos
http://www.flyertalk.com/forum/inter...dubai-uae.html
We stayed there for 1 night in September 2014, incl. several of our photos
Apr 1, 2015, 11:12 am
#135
Join Date: Apr 2011
Programs: We love to Fly, Hotels and Discovery
Posts: 1,471
Glad you liked our review.
I would think so, but I'm not 100% sure as we stayed for only 1 night so far. We had a good stay and we liked the IC Residence Suites, btw. they offer a shuttle between the IC Residence Suites and the IC Festival City, it goes frequently and often between the two. ^
I would think so, but I'm not 100% sure as we stayed for only 1 night so far. We had a good stay and we liked the IC Residence Suites, btw. they offer a shuttle between the IC Residence Suites and the IC Festival City, it goes frequently and often between the two. ^