Pointbreaks Discussion Master Thread [merged]
Apr 14, 2011, 11:32 am
#3976
Join Date: Oct 2009
Posts: 5,041
I tried again both with IE9 and Firefox 4, no problemo, I even tried
to book IC Merida and Candlewood Oklamaha City
again no problemo.
to book IC Merida and Candlewood Oklamaha City
again no problemo.
Apr 14, 2011, 11:39 am
#3977
Join Date: Feb 2004
Location: DFW
Programs: AA 6MM, Marriott Titanium, IHG Diamond
Posts: 3,244
Didn't work for me until I cleared my ichotelsgroup cookies... very easy to do if you're running Firefox.
Apr 14, 2011, 11:10 pm
#3979
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,424
Is it me, or with the last few releases being so bad that this thread doesn't make my heart jump anymore when I see it on the top of the FT page....
Apr 15, 2011, 1:03 am
#3981
Join Date: Oct 2008
Location: BGO
Programs: EK Gold, SK*G, IHG Diamond Amb
Posts: 152
Apr 15, 2011, 11:11 am
#3982
Join Date: Nov 2006
Location: LCY-ORY
Programs: BMI/SQ/AFKL/PC RAmbo/Oyster/B&Q
Posts: 1,250
???
What do you think 'Crack the Case' was all about? While members got different targets, everyone got a survey, which as it was easy points pretty much everyone answered. I thought at the time, and still believe, that the ultimate goal for PC for that promotion was the survey data.
What do you think 'Crack the Case' was all about? While members got different targets, everyone got a survey, which as it was easy points pretty much everyone answered. I thought at the time, and still believe, that the ultimate goal for PC for that promotion was the survey data.
....actually 'everyone' didn't (get a survey)
Apr 16, 2011, 1:03 am
#3983
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,236
Apr 18, 2011, 7:38 pm
#3984
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,424
Was on the the phone with the Amb line today where I was told PB were not cancellable because there were "such a great deal". Hogwash I say, no where does it say that.
Agent tells me I'm wrong and insists she is right since she has worked at IHG for 4 years and tells me I can call PC and confirm (sure). Anyway, seems that in 09 the terms changed from what this thread says.
Anyway, agent tells me that it's in the PB T&C. Well, I go to the PB page and read T&C and no mention of PB's being non cancellable. Hold for 5 min.
Agent comes back and insists I'm wrong and though she can't find the terms (how convenient), she says she's booked "100s of pointbreaks" (sure she has) and then says that when I book a PB before I hit confirm, it will be in the T&C in the "deposit section." Well fake booking reveals no such text.
I seem to recall I can cancel and have done so in the past. Is this true?
Oh, and agent also told me "there is nothing wrong with our website". Riiight.
Agent tells me I'm wrong and insists she is right since she has worked at IHG for 4 years and tells me I can call PC and confirm (sure). Anyway, seems that in 09 the terms changed from what this thread says.
Anyway, agent tells me that it's in the PB T&C. Well, I go to the PB page and read T&C and no mention of PB's being non cancellable. Hold for 5 min.
Agent comes back and insists I'm wrong and though she can't find the terms (how convenient), she says she's booked "100s of pointbreaks" (sure she has) and then says that when I book a PB before I hit confirm, it will be in the T&C in the "deposit section." Well fake booking reveals no such text.
I seem to recall I can cancel and have done so in the past. Is this true?
Oh, and agent also told me "there is nothing wrong with our website". Riiight.
Apr 18, 2011, 8:01 pm
#3985
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
I hope you got her name so you can get her the training she needs 
Apr 18, 2011, 8:37 pm
#3986
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,540
Was on the the phone with the Amb line today where I was told PB were not cancellable because there were "such a great deal". Hogwash I say, no where does it say that
Anyway, agent tells me that it's in the PB T&C. Well, I go to the PB page and read T&C and no mention of PB's being non cancellable. Hold for 5 min.
Agent comes back and insists I'm wrong and though she can't find the terms (how convenient), she says she's booked "100s of pointbreaks" (sure she has) and then says that when I book a PB before I hit confirm, it will be in the T&C in the "deposit section." Well fake booking reveals no such text.
I seem to recall I can cancel and have done so in the past. Is this true?
Anyway, agent tells me that it's in the PB T&C. Well, I go to the PB page and read T&C and no mention of PB's being non cancellable. Hold for 5 min.
Agent comes back and insists I'm wrong and though she can't find the terms (how convenient), she says she's booked "100s of pointbreaks" (sure she has) and then says that when I book a PB before I hit confirm, it will be in the T&C in the "deposit section." Well fake booking reveals no such text.
I seem to recall I can cancel and have done so in the past. Is this true?
This gave me a good chuckle. I think it is also important to point out that PC consistently has the least useful call center staff of any travel company.
Apr 18, 2011, 9:00 pm
#3987
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Was on the the phone with the Amb line today where I was told PB were not cancellable because there were "such a great deal". Hogwash I say, no where does it say that.
Agent tells me I'm wrong and insists she is right since she has worked at IHG for 4 years and tells me I can call PC and confirm (sure). Anyway, seems that in 09 the terms changed from what this thread says.
Anyway, agent tells me that it's in the PB T&C. Well, I go to the PB page and read T&C and no mention of PB's being non cancellable. Hold for 5 min.
Agent comes back and insists I'm wrong and though she can't find the terms (how convenient), she says she's booked "100s of pointbreaks" (sure she has) and then says that when I book a PB before I hit confirm, it will be in the T&C in the "deposit section." Well fake booking reveals no such text.
I seem to recall I can cancel and have done so in the past. Is this true?
Oh, and agent also told me "there is nothing wrong with our website". Riiight.
Agent tells me I'm wrong and insists she is right since she has worked at IHG for 4 years and tells me I can call PC and confirm (sure). Anyway, seems that in 09 the terms changed from what this thread says.
Anyway, agent tells me that it's in the PB T&C. Well, I go to the PB page and read T&C and no mention of PB's being non cancellable. Hold for 5 min.
Agent comes back and insists I'm wrong and though she can't find the terms (how convenient), she says she's booked "100s of pointbreaks" (sure she has) and then says that when I book a PB before I hit confirm, it will be in the T&C in the "deposit section." Well fake booking reveals no such text.
I seem to recall I can cancel and have done so in the past. Is this true?
Oh, and agent also told me "there is nothing wrong with our website". Riiight.
I had a 4 night stay and we decided to cut it back to 3 nights in the middle of our stay about 2 nights in.. They gave me a bit of runaround saying that front desk (central res saying this) must do the refund.. then the front desk gave me the runaround saying that I have to cut back the reservation with central reservations and they would have to credit the points back.. Finally the hotel cuts back the reservation and hands me back 5,000 points.. called central reservations and the miles were deposited.
Another tidbit: We wanted to skip a night and rebook for the night after, but points break wasn't available at the same HIE. So we tried another PB hotel in San Antonio listed.. no luck. Then we tried Candlewood Suites and Bingo.. Points Break.. so we were able to redeem 4 free nights on a 5 night layover in Houston with travel by van to San Antonio.
Apr 18, 2011, 9:03 pm
#3988
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Seems PB is off and on available depending on dates and availability with the hotels listed offering. Got lucky and was able to dump nearly all my points and get ultimately 5 free nights on a 14 night stay.
Thanks for the input FTers.. It was all who helped, that resulted in the redemptions.
And no.. the hotel quality wasn't Fairmont, but all we wanted to do was sleep and get to NASA, Aquarium, Sea World, and Six Flags.
Thanks for the input FTers.. It was all who helped, that resulted in the redemptions.
And no.. the hotel quality wasn't Fairmont, but all we wanted to do was sleep and get to NASA, Aquarium, Sea World, and Six Flags.
Apr 18, 2011, 11:24 pm
#3989
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,424
Ok, thanks for the info/confirmation. This isn't my first experience with a wrong arrogant agent who won't listen to a customer, but was surprised to get it at the AMB line. 
to PC for this. Though didn't get her name. No worries.
BTW, next PB should be posted soon right? May dates...
to PC for this. Though didn't get her name. No worries.BTW, next PB should be posted soon right? May dates...
Apr 19, 2011, 3:45 am
#3990
Join Date: Mar 2011
Location: Crewe, UK
Programs: IHG Spire
Posts: 152
[QUOTE=mnredfox;16241505]Was on the the phone with the Amb line today where I was told PB were not cancellable because there were "such a great deal". Hogwash I say, no where does it say that.QUOTE]
I had to cancel a points break booking a couple of weeks ago and had no problem, points refunded straight away.
I had to cancel a points break booking a couple of weeks ago and had no problem, points refunded straight away.