Romain_

Thanks, will stick to classic room then. The room we had last time was rather nice and definitely in the tower, so I guess I'm not too sold on the "heritage room" based on that.

Exsilver

Wise choice, I only stayed in a Heritage room once and was hugely frustrated that there was no view.

Chinatrvl

Checked-in today after a short notice booking of a corner room, given a heritage suite on the second floor. Fine room, little bit of a damp smell, windows towards the shopping center. I like the room.
Service was so far excellent.
Club lounge a bit disappointing. As reported above f&b is on the very cheap side and you can taste that. Evening buffet is poor with lots of sweets but only two cold dishes and cheese. Drinks are really on the lower range. Service excellent.
Will skip the lounge tomorrow, no need to eat or drink that.
Hotel was expensive over CNY, yet I don't think there are many better places in SIN right now.

That being said, the hotel itself is outstanding, understating grandeur. Fabolous lobby lounge, love this place.

Alawyer

Free breakfast for Diamonds confirmed. You can take your breakfast at the club or choose the buffet at the packed Italian restaurant on the ground floor. At the buffet, there is a specific section for vegetarians with plant-based options. The seating is a little claustrophobic though.

For a more relaxed experience, the club manages to offer a decent selection with table service and a chef serving up eggs and a hot local dish.

You won't have access to the afternoon tea or happy hour drinks if you didn't book a club room or suite. But as reported earlier, you're not missing much. Plenty of fun food and drinks places in the area!

infoworks

Interesting. I'll be there in early April...some five years after some 20 years of having stayed there (equivalent of some 3+ years overall), but nostalgially returning for a couple of days. Booked king corner city view.

unfrequentflyer

I thought earned Diamond have club access.

dw

Only if you choose the annual club access benefit after accruing 40 nights

lsquare

It depends on what you mean by that. A status matched Diamond won't have it. You'll need to stay at least 40 nights and then pick lounge access as a choice benefit.

Admiral Ackbar

Nope, you have to select it at 40 and/or 70 nights milestone rewards, it is not a Diamond benefit

Unless you are talking about this particular hotel's policies, I may have misunderstood

unfrequentflyer

Wouldn't club access be everyone first choice after 40 nights? That's why I indicated earned Diamond.

demue

Not necessarily, RA's are by default also Diamond and they don't need to chose the Lounge access option as they get Club anyways. I have colleagues who do not plan to stay (not even for vacation) at IC, Regent etc. and max out an Indigo every now and then but primarily do HIX, HI and maybe CP every now and then and they won't chose the lounge one, go figure. So helps to indicate that you mean Diamond with lounge access milestone reward and it is clearer.

SLGO

Hi all, I’ve booked a Junior Suite King with AMB certificate. Emailed hotel to confirm room upgrade and was told:

“We would like to inform you that King Junior Suite is the highest room category in the non-Club room type, hence no further upgrade will be given to the Ambassador Member who booked for this package“

Any thoughts? Is it that I should book a King Corner room instead? Or does higher category suites (Heritage Suite?) warrant suite upgrades? Thanks a lot for your expert advice.

djjaguar64

Guaranteed Upgrade

The Confirmable Suite Upgrade Milestone Reward cannot be used in conjunction with the Ambassador and Royal Ambassador guaranteed upgrade. If Ambassador and Royal Ambassador members were to redeem the Confirmable Suite Upgrade for their stay, they would not be entitled to an additional room upgrade at check-in because of their Ambassador membership. Click here for more information.

1. On IHG® One Rewards Reward Nights and Free Nights, the guaranteed upgrade benefit is not applicable and is subject to availability. Refer to IHG® One Rewards terms & conditions.
2. The InterContinental Ambassador guaranteed one room category upgrade excludes Club InterContinental experience/lounge access. Should a member’s original room purchase be one category lower than an advertised Club room/suite category, the member will be assigned the one category upgrade without the Club InterContinental experience/ lounge access.
3. InterContinental Ambassador and Royal Ambassador guaranteed upgrade excludes Residences, Penthouses, Presidential and Specialty Suites and two bedroom or greater Suites/Villas.
   1. Royal Ambassadors purchasing a suite category will receive a one category suite upgrade.
   2. Further Suite exceptions at InterContinental Hotels & Resorts in addition to clause 17 can be reviewed here.
   3. The upgrade exclusion is applied only towards the Ambassador Guaranteed benefit and does not limit IHG® One Rewards Elite benefits.

This was discussed in an earlier post. They are very strict with upgrades. You can only book a certain category of room in order to get an upgrade. You can book the above and beyond of what you'll be upgraded to but you wont get any further upgrade.

My lasts stay at this property was last April and I will not go back there as the management is nickel and diming and lying to guests. There are other better hotels in Singapore, going in April and have booked another property not IHG.

SLGO

Thanks for your advice. I somewhat felt the same when contacting through email. Perhaps I should look into other hotels as well.

djjaguar64

I would if I were you as we are going April 28-May 4 but not staying with IHG, there are other properties with a full breakfast and reasonable rates. I don't care about lounge access as I once used to be as we go out for a lovely dinner every night. Good luck.