IC Bali Jimbaran Master Thread [merged]
Apr 14, 2022, 10:41 am
#1366
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
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As IAN-UK said, there could definitely be an intermingling of reviews as the Tripadvisor section for IC Sanur likely still pulls up as Fairmont Bali and then people go for the main IC in search results that is Jimbaran and unleash there.
I have also warned folks not to expect much of IC Sanur yet in that thread.
I was suspicious of moldy rooms and such as IC Bali just came out of multi-year renovation with the Club Wing completed last. Now 2 years of lackluster occupancy and not running a/c or not airing the rooms can cause issues even in relatively pristine rooms, but it should not be so bad as described. Also the spa at IC Bali is glaringly obvious, so the review seemed misdirected.
Now one thing is for sure, there will likely be teething issues as they ramp back up for international guests and up to now, according to my sources, they still don't have a new permanent GM or Resort Manager. The Interim GM, IIRC, is Pak Ida Bagus Nyoman Sapta, who actually was / is the Hotel Manager of the Holiday Inn Resort Bali Benoa, a decent place, but not an Inter-Continental and not as big.
The last GM (also Interim) was Terry Karvieris, who ran the IC from start of Covid till sometime in Jul 2021 I think before heading back to Greece to run some Marriott's there. Prior to him Michael Koth and Michael Chertou were GMs plus there were a few Resort Managers (Mr. Brohez and some others). A fair bit of turnover even then, and with no disrespect to the current interim GM, this property needs an internationally experienced, seasoned GM very soon if all the investment into the refurb is to pay off.
I'm hoping that by Aug they have things back up and running smoothly again, so please "whip them into shape" HadesNL
.
I have also warned folks not to expect much of IC Sanur yet in that thread.
I was suspicious of moldy rooms and such as IC Bali just came out of multi-year renovation with the Club Wing completed last. Now 2 years of lackluster occupancy and not running a/c or not airing the rooms can cause issues even in relatively pristine rooms, but it should not be so bad as described. Also the spa at IC Bali is glaringly obvious, so the review seemed misdirected.
Now one thing is for sure, there will likely be teething issues as they ramp back up for international guests and up to now, according to my sources, they still don't have a new permanent GM or Resort Manager. The Interim GM, IIRC, is Pak Ida Bagus Nyoman Sapta, who actually was / is the Hotel Manager of the Holiday Inn Resort Bali Benoa, a decent place, but not an Inter-Continental and not as big.
The last GM (also Interim) was Terry Karvieris, who ran the IC from start of Covid till sometime in Jul 2021 I think before heading back to Greece to run some Marriott's there. Prior to him Michael Koth and Michael Chertou were GMs plus there were a few Resort Managers (Mr. Brohez and some others). A fair bit of turnover even then, and with no disrespect to the current interim GM, this property needs an internationally experienced, seasoned GM very soon if all the investment into the refurb is to pay off.
I'm hoping that by Aug they have things back up and running smoothly again, so please "whip them into shape" HadesNL
.
Apr 14, 2022, 10:53 am
#1367
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
IAN-UK : Glad i managed to save your mood for your upcoming holiday 
Fully understandable though!
I looked at the new IC Sanur and the layout of the rooms/villas doesn't have much appeal to me but maybe we are going to take a look when we are in the neighbourhood.
Fully understandable though!
I looked at the new IC Sanur and the layout of the rooms/villas doesn't have much appeal to me but maybe we are going to take a look when we are in the neighbourhood.
Apr 14, 2022, 11:17 am
#1368
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
As IAN-UK said, there could definitely be an intermingling of reviews as the Tripadvisor section for IC Sanur likely still pulls up as Fairmont Bali and then people go for the main IC in search results that is Jimbaran and unleash there.
I have also warned folks not to expect much of IC Sanur yet in that thread.
I was suspicious of moldy rooms and such as IC Bali just came out of multi-year renovation with the Club Wing completed last. Now 2 years of lackluster occupancy and not running a/c or not airing the rooms can cause issues even in relatively pristine rooms, but it should not be so bad as described. Also the spa at IC Bali is glaringly obvious, so the review seemed misdirected.
Now one thing is for sure, there will likely be teething issues as they ramp back up for international guests and up to now, according to my sources, they still don't have a new permanent GM or Resort Manager. The Interim GM, IIRC, is Pak Ida Bagus Nyoman Sapta, who actually was / is the Hotel Manager of the Holiday Inn Resort Bali Benoa, a decent place, but not an Inter-Continental and not as big.
The last GM (also Interim) was Terry Karvieris, who ran the IC from start of Covid till sometime in Jul 2021 I think before heading back to Greece to run some Marriott's there. Prior to him Michael Koth and Michael Chertou were GMs plus there were a few Resort Managers (Mr. Brohez and some others). A fair bit of turnover even then, and with no disrespect to the current interim GM, this property needs an internationally experienced, seasoned GM very soon if all the investment into the refurb is to pay off.
I'm hoping that by Aug they have things back up and running smoothly again, so please "whip them into shape" HadesNL.
I have also warned folks not to expect much of IC Sanur yet in that thread.
I was suspicious of moldy rooms and such as IC Bali just came out of multi-year renovation with the Club Wing completed last. Now 2 years of lackluster occupancy and not running a/c or not airing the rooms can cause issues even in relatively pristine rooms, but it should not be so bad as described. Also the spa at IC Bali is glaringly obvious, so the review seemed misdirected.
Now one thing is for sure, there will likely be teething issues as they ramp back up for international guests and up to now, according to my sources, they still don't have a new permanent GM or Resort Manager. The Interim GM, IIRC, is Pak Ida Bagus Nyoman Sapta, who actually was / is the Hotel Manager of the Holiday Inn Resort Bali Benoa, a decent place, but not an Inter-Continental and not as big.
The last GM (also Interim) was Terry Karvieris, who ran the IC from start of Covid till sometime in Jul 2021 I think before heading back to Greece to run some Marriott's there. Prior to him Michael Koth and Michael Chertou were GMs plus there were a few Resort Managers (Mr. Brohez and some others). A fair bit of turnover even then, and with no disrespect to the current interim GM, this property needs an internationally experienced, seasoned GM very soon if all the investment into the refurb is to pay off.
I'm hoping that by Aug they have things back up and running smoothly again, so please "whip them into shape" HadesNL
.Even with Christmas the occupancy rate was fairly low, whilst other hotels where packed with domestic tourists.
Our stay was still perfectly fine for us, but you could see they differ from some brand standards (like no Agraria toiletries but some other stuff). Also some staff members were not trained very well, but I can not blame the hotel after such a terrible time without international guests.
Staying again in June for a couple of nights in a Club Duplex.
Apr 19, 2022, 12:07 am
#1369
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
I am in the IC in Sanur right now. It’s ‘fine’ if you can get it <100 USD. Owner is not really investing in the property and basically Bali is in a very soft opening altogether. It’s not IC standards and won’t be anytime soon.
May 18, 2022, 12:09 am
#1370
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,511
used to stay here a few time a year before CoVid and haven’t been since 11/2019.
May 18, 2022, 12:11 am
#1371
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,511
Booked a one-night stay here for august. (I normally stay at the airport HIX upon arrival and catch the fast boat to Lembongan the next day).
Used a chase free night cert.
May 18, 2022, 12:26 am
#1372
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
I don't count on an upgrade, as the categories above the Club Duplex are excluded for guaranteed ambassador upgrades. The hotel already let me know that they will enforce this rules and will give 10/K points or $ 50,00 F&B credit as stated in the T&C. For me, that's fine as I quite like the Club Duplex room.
May 18, 2022, 1:49 am
#1373
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Do you prefer the 10k points or 50$? Why not book a Club room (now one of the Premier ones IIRC) and get upgrade to the exact same Club Duplex?
Or is the 50$ difference more? On a one nighter that may work out, but on multiple nights I doubt it. To my recollection, the 10k / 50$ is once per stay and not per night.
Or is the 50$ difference more? On a one nighter that may work out, but on multiple nights I doubt it. To my recollection, the 10k / 50$ is once per stay and not per night.
May 18, 2022, 1:52 am
#1374
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
The IC Sanur has its own thread. We really should start to use it as else feedback may get mixed up and both properties are a fair bit different.
May 18, 2022, 2:20 am
#1375
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
Do you prefer the 10k points or 50$? Why not book a Club room (now one of the Premier ones IIRC) and get upgrade to the exact same Club Duplex?
Or is the 50$ difference more? On a one nighter that may work out, but on multiple nights I doubt it. To my recollection, the 10k / 50$ is once per stay and not per night.
Or is the 50$ difference more? On a one nighter that may work out, but on multiple nights I doubt it. To my recollection, the 10k / 50$ is once per stay and not per night.
And ofcourse, there is still a small chance the hotel will upgrade us (based on availability) but I don't count on it.
May 18, 2022, 7:00 am
#1376
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,509
Had a peek at the app for August because people here mentioned the price increase:
- the imperial villa is now €3250 (prepandemic $1500++)
- singaraja vs club $275 vs $475 ++
You can see that they want their renovation investment back!
- the imperial villa is now €3250 (prepandemic $1500++)
- singaraja vs club $275 vs $475 ++
You can see that they want their renovation investment back!
May 18, 2022, 7:13 am
#1377
Join Date: Jul 2015
Location: AMS / LOP
Programs: HH Diamond, IHG Diamond Amb., Marriott Gold, FB Plat, BAEC Silver
Posts: 482
Out of curiosity I searched back an old confirmation email for a stay in November 2019. That time I booked a Club Room (entry level) for $ 445,00. Based on your pricing research the hotel is back at pré covid level (wich is not too bad, as I see a lot of properties in Europe with prices much higher then pré pandemic).
May 18, 2022, 2:05 pm
#1378
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,509
And good news courtesy of Loyaltylobby:
https://loyaltylobby.com/2022/05/17/...ing-travelers/
no more pre-departure pcr-test needed from 18 May!
Expect a major price hike soon, so be quick and book and try lock in lower rates!
https://loyaltylobby.com/2022/05/17/...ing-travelers/
no more pre-departure pcr-test needed from 18 May!
Expect a major price hike soon, so be quick and book and try lock in lower rates!
May 18, 2022, 8:50 pm
#1379
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
To be honest, I booked the room a long time ago when rates were still low and was not aware of the hotel policy regarding this upgrade (on my previous stays I indeed booed the "regular" Club Room and received an upgrade to the Club Duplex). Rates are now much higher and switching do not makes sense.
And ofcourse, there is still a small chance the hotel will upgrade us (based on availability) but I don't count on it.
And ofcourse, there is still a small chance the hotel will upgrade us (based on availability) but I don't count on it.
This whole discussion reminds me to try and ask for the 10k points or 50$ credit in August as we won't get an upgrade on our booked Bukit Suite (I think). We had originally booked the Imperial Villa and then were told it will be taken out of inventory for renovations or so just to see it back for the same time period now at 2.8k USD++ a night. Hmm, wonderous
.Am a tad ticked off by this though I think it is not the resort teams doing, but rather the fickle owners of the property changing plans around. We still have a good rate for the suite, but this has a flavor of dishonesty that irks me somewhat. YMMV.
Last edited by demue; May 20, 2022 at 11:22 pm
May 30, 2022, 2:29 am
#1380
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,509
The chain of upgrade for AMB is now maxed out at the duplex:
https://www.ihg.com/intercontinental...tes-exclusions
demue shame that the dance around the Imperial Villa is one of the latest quirks that IC Bali owners have devised to, turning to the sordid topic of making coin is understandable after the pandemic but honoring bookings/rates for regular guests to keep goodwill should be held on their long term focus.
https://www.ihg.com/intercontinental...tes-exclusions
demue shame that the dance around the Imperial Villa is one of the latest quirks that IC Bali owners have devised to, turning to the sordid topic of making coin is understandable after the pandemic but honoring bookings/rates for regular guests to keep goodwill should be held on their long term focus.
Last edited by HadesNL; May 30, 2022 at 2:36 am