AI unable to view booking
Feb 18, 2020 | 3:25 am
#1
Original Poster
Join Date: Dec 2017
Posts: 38
AI unable to view booking
Hi,
I booked an international ticket on AI website yesterday and tried to view the booking with the PNR however the website will not let me. I called AI they said there is no issue but if this was the case why wouldn’t I be able to view the booking? The error message I get is:
“Sorry, we are unable to match your travel itinerary with your eTicket. Please call our contact centre or your travel agent for assistance”
Thanks in advance
I booked an international ticket on AI website yesterday and tried to view the booking with the PNR however the website will not let me. I called AI they said there is no issue but if this was the case why wouldn’t I be able to view the booking? The error message I get is:
“Sorry, we are unable to match your travel itinerary with your eTicket. Please call our contact centre or your travel agent for assistance”
Thanks in advance
Feb 18, 2020 | 4:24 am
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,763
Try the old online interface: https://book.airindia.in/itd/itd/lang/en/reservations
Feb 18, 2020 | 5:08 am
#5
Original Poster
Join Date: Dec 2017
Posts: 38
Try the old online interface: https://book.airindia.in/itd/itd/lang/en/reservations
Feb 18, 2020 | 5:14 am
#6
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,763
They only recently switched to the new interface, some combinations are still done via that 'old' route. No idea how to request a ticket receipt...
Feb 19, 2020 | 4:22 am
#7
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,705
the new website is terrible & the view booking section doesn't work for me half the time....
if you are member of flying returns & entered your fr number while booking then log into your account, click on 'pay with fr points' & then click on 'my bookings' on the top of the page....this will take you to a page that has a list of all your bookings....from here in typical ai fashion, some bookings will allow me to send myself a receipt while some wouldn't....
if you are member of flying returns & entered your fr number while booking then log into your account, click on 'pay with fr points' & then click on 'my bookings' on the top of the page....this will take you to a page that has a list of all your bookings....from here in typical ai fashion, some bookings will allow me to send myself a receipt while some wouldn't....
Feb 19, 2020 | 11:24 am
#8
Original Poster
Join Date: Dec 2017
Posts: 38
the new website is terrible & the view booking section doesn't work for me half the time....
if you are member of flying returns & entered your fr number while booking then log into your account, click on 'pay with fr points' & then click on 'my bookings' on the top of the page....this will take you to a page that has a list of all your bookings....from here in typical ai fashion, some bookings will allow me to send myself a receipt while some wouldn't....
if you are member of flying returns & entered your fr number while booking then log into your account, click on 'pay with fr points' & then click on 'my bookings' on the top of the page....this will take you to a page that has a list of all your bookings....from here in typical ai fashion, some bookings will allow me to send myself a receipt while some wouldn't....
Feb 19, 2020 | 11:29 am
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,705
Now for the second mystery, I upgraded one of the flights in this itinerary to Business and it shows as I class on the future reservations and old reservations website however I called AI to enquire about why the reservation doesn’t view on the new website and they sent me the itinerary receipt however this shows me as Q class like before the upgrade. So I tried to process the upgrade again and it says ‘Eligibility failure - already upgraded’ which leads to the confusion am I upgraded or not? Option town wont let me select seats on the I class fare but let’s me on the other flights.
Feb 20, 2020 | 2:27 pm
#10
Original Poster
Join Date: Dec 2017
Posts: 38
this is pretty normal with ai....once you upgrade your seat, more often than not, the system won't let you select your seat online....but you can call ai & select your seat....the itinerary they send you will show you in the original booking class, not the upgraded class....
