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Old Feb 19, 2020 | 11:29 am
  #9  
Keyser
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Originally Posted by Pair124124
Now for the second mystery, I upgraded one of the flights in this itinerary to Business and it shows as I class on the future reservations and old reservations website however I called AI to enquire about why the reservation doesn’t view on the new website and they sent me the itinerary receipt however this shows me as Q class like before the upgrade. So I tried to process the upgrade again and it says ‘Eligibility failure - already upgraded’ which leads to the confusion am I upgraded or not? Option town wont let me select seats on the I class fare but let’s me on the other flights.
this is pretty normal with ai....once you upgrade your seat, more often than not, the system won't let you select your seat online....but you can call ai & select your seat....the itinerary they send you will show you in the original booking class, not the upgraded class....
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