AI unable to view booking
 

Hi,
I booked an international ticket on AI website yesterday and tried to view the booking with the PNR however the website will not let me. I called AI they said there is no issue but if this was the case why wouldn’t I be able to view the booking? The error message I get is:
https://cimg2.ibsrv.net/gimg/www.fly...24b1dad86.jpeg
“Sorry, we are unable to match your travel itinerary with your eTicket. Please call our contact centre or your travel agent for assistance”
Thanks in advance

Did you try with the ticket number instead?

Yes I still get the same message. None of my other bookings are like this which is why I think there is something wrong with this one.

Try the old online interface: https://book.airindia.in/itd/itd/lang/en/reservations

Thanks for the suggestion it’s very odd that I can view the reservation on there but not the new site. Is there any way I can get it to send me a eticket receipt as I haven’t got one?

They only recently switched to the new interface, some combinations are still done via that 'old' route. No idea how to request a ticket receipt...

the new website is terrible & the view booking section doesn't work for me half the time....

if you are member of flying returns & entered your fr number while booking then log into your account, click on 'pay with fr points' & then click on 'my bookings' on the top of the page....this will take you to a page that has a list of all your bookings....from here in typical ai fashion, some bookings will allow me to send myself a receipt while some wouldn't....

The reservation comes under future reservations but not under the my bookings. Now for the second mystery, I upgraded one of the flights in this itinerary to Business and it shows as I class on the future reservations and old reservations website however I called AI to enquire about why the reservation doesn’t view on the new website and they sent me the itinerary receipt however this shows me as Q class like before the upgrade. So I tried to process the upgrade again and it says ‘Eligibility failure - already upgraded’ which leads to the confusion am I upgraded or not? Option town wont let me select seats on the I class fare but let’s me on the other flights.

this is pretty normal with ai....once you upgrade your seat, more often than not, the system won't let you select your seat online....but you can call ai & select your seat....the itinerary they send you will show you in the original booking class, not the upgraded class....

Thank you for your help :)