Please report your successful 9W/AI/UK redemptions here
#1261
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,129
I dont think Jet does that.. not sure if its a special privelege given to Platinums.. but I have tried to get a booking hold earlier and did not succeed..
#1262
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Irrespective of the tier status, they do have an option in the reservation system to give out grace period, but the agent on call usually sticks to 12 hours.
No clue what's the maximum possible time-frame.
No clue what's the maximum possible time-frame.
#1263
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
#1264
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
they have the option but its not easy to get them to exercise it....they normally do it for payment reasons & not if a seat is not available or if you don't have enough miles....they will book the seats only if there is availability & you have enough miles....then they will give you a 12 hour period to pay for the booking either over ivr or at their city/airport office....
#1266
Join Date: May 2013
Programs: 9W Plat, UK Plat, AI Silver, HH Diamond, Hyatt Platinum, Taj IC Silver
Posts: 383
Jet cancelled my award ticket without any informing me
Another one by Jet. I booked an award ticket for DEL-BOM on 26th May, for a travel scheduled on 3rd June. I booked on economy and got a confirmed cash upgrade. Today, I tried "Manage my booking" link to take a print-out, and was shocked to see that the ticket is cancelled. God know how the IT systems of jet operate. Will have to shell out a huge sum if they don't do anything about it since there is no award availability on that date.
Any idea what could be the recourse?
Any idea what could be the recourse?
#1267
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,129
Another awesome experience with Air India.. I think my last few award bookings have been an absolute eye opener..
1. Cancelled a previous award booking.. after 10 days, no sight of Miles and Money that i paid for those.. called today to ask about it and they say that i have to email some department for the refund.. until I do that.. no refund.. well, in the scheme of things, I did not mind this minor inconvenience at all..
2. Needed to reschedule another award booking.. at 3 am on a Saturday morning.. called their US Service centre.. the agent not only helped me change the date, there was NO CHARGE for it either.. I couldn't believe it was happening.. If I would have tried the same thing with Jet, I would have first received a sermon about calling the India office and not the US office.. then another one about calling during office hours.. and then a note about how much it would cost to change the award ticket..!! and here was AI, who's reputation doesn't do it much good.. and the entire thing was resolved in 5 minutes.. Cherry on the cake- there was no wait time to get to the agent..!!!!
3. Another day, another award booking.. called.. told them the miles are not reflecting correctly.. no worries sir.. they booked the ticket and gave me ONE MONTH, to call in and pay for it.. yes one month..!! the travel date is 2 months out.. but still..
Jet, im SO DONE with you guys..!!!
1. Cancelled a previous award booking.. after 10 days, no sight of Miles and Money that i paid for those.. called today to ask about it and they say that i have to email some department for the refund.. until I do that.. no refund.. well, in the scheme of things, I did not mind this minor inconvenience at all..
2. Needed to reschedule another award booking.. at 3 am on a Saturday morning.. called their US Service centre.. the agent not only helped me change the date, there was NO CHARGE for it either.. I couldn't believe it was happening.. If I would have tried the same thing with Jet, I would have first received a sermon about calling the India office and not the US office.. then another one about calling during office hours.. and then a note about how much it would cost to change the award ticket..!! and here was AI, who's reputation doesn't do it much good.. and the entire thing was resolved in 5 minutes.. Cherry on the cake- there was no wait time to get to the agent..!!!!
3. Another day, another award booking.. called.. told them the miles are not reflecting correctly.. no worries sir.. they booked the ticket and gave me ONE MONTH, to call in and pay for it.. yes one month..!! the travel date is 2 months out.. but still..
Jet, im SO DONE with you guys..!!!
#1269
Join Date: May 2013
Programs: 9W Plat, UK Plat, AI Silver, HH Diamond, Hyatt Platinum, Taj IC Silver
Posts: 383
Another awesome experience with Air India.. I think my last few award bookings have been an absolute eye opener..
1. Cancelled a previous award booking.. after 10 days, no sight of Miles and Money that i paid for those.. called today to ask about it and they say that i have to email some department for the refund.. until I do that.. no refund.. well, in the scheme of things, I did not mind this minor inconvenience at all..
2. Needed to reschedule another award booking.. at 3 am on a Saturday morning.. called their US Service centre.. the agent not only helped me change the date, there was NO CHARGE for it either.. I couldn't believe it was happening.. If I would have tried the same thing with Jet, I would have first received a sermon about calling the India office and not the US office.. then another one about calling during office hours.. and then a note about how much it would cost to change the award ticket..!! and here was AI, who's reputation doesn't do it much good.. and the entire thing was resolved in 5 minutes.. Cherry on the cake- there was no wait time to get to the agent..!!!!
3. Another day, another award booking.. called.. told them the miles are not reflecting correctly.. no worries sir.. they booked the ticket and gave me ONE MONTH, to call in and pay for it.. yes one month..!! the travel date is 2 months out.. but still..
Jet, im SO DONE with you guys..!!!
1. Cancelled a previous award booking.. after 10 days, no sight of Miles and Money that i paid for those.. called today to ask about it and they say that i have to email some department for the refund.. until I do that.. no refund.. well, in the scheme of things, I did not mind this minor inconvenience at all..
2. Needed to reschedule another award booking.. at 3 am on a Saturday morning.. called their US Service centre.. the agent not only helped me change the date, there was NO CHARGE for it either.. I couldn't believe it was happening.. If I would have tried the same thing with Jet, I would have first received a sermon about calling the India office and not the US office.. then another one about calling during office hours.. and then a note about how much it would cost to change the award ticket..!! and here was AI, who's reputation doesn't do it much good.. and the entire thing was resolved in 5 minutes.. Cherry on the cake- there was no wait time to get to the agent..!!!!
3. Another day, another award booking.. called.. told them the miles are not reflecting correctly.. no worries sir.. they booked the ticket and gave me ONE MONTH, to call in and pay for it.. yes one month..!! the travel date is 2 months out.. but still..
Jet, im SO DONE with you guys..!!!
#1270
Join Date: Nov 2012
Location: Mumbai
Programs: 9W Plat, King Gold, KLM Gold, SPG Gold, Taj IC Gold, Hyatt Gold, Hilton Diamond
Posts: 174
Redeemed 120K Jet miles for partner redemption on SA Airlines for 2 tickets on Mumbai - JNB sector / Return on business class + INR 31k. Quite a steal I think for a ~9hour flight :-)
#1271
Join Date: Jan 2013
Posts: 277
#1272
Join Date: Nov 2012
Location: Mumbai
Programs: 9W Plat, King Gold, KLM Gold, SPG Gold, Taj IC Gold, Hyatt Gold, Hilton Diamond
Posts: 174
#1273
Join Date: Nov 2012
Location: Mumbai
Programs: 9W Plat, King Gold, KLM Gold, SPG Gold, Taj IC Gold, Hyatt Gold, Hilton Diamond
Posts: 174
#1275
Join Date: Nov 2012
Location: Mumbai
Programs: 9W Plat, King Gold, KLM Gold, SPG Gold, Taj IC Gold, Hyatt Gold, Hilton Diamond
Posts: 174