welcome to ft anamika....pvdtodel has some good advice below....that would definitely get you better results than just posting the questionnaire....

Keyser - any news on our petition / letter to Naresh Goyal?

nothing....i'll try to get in touch with his office later this week....

For some years now, this is a program that I try to use as little as possible -- or better yet -- avoid.

IIRC, 9W consulted which Randy Petersen, the founder of FlyerTalk, about their loyalty program. Not sure if they ignored his advice or what, but what I've seen of the program before and since hasn't pursued me to invest in this program as much as it has pursued me to avoid the program.

Best of luck in trying to convince 9W management to actually make the program customer-friendly in terms of the fundamental aspect of making space available for miles at a reasonable mileage ticket price. I am just not sure that it will make much of a difference anytime soon.

i'm afraid i have to agree....

it actually used to be a great program, as recently as a couple of years ago....award availability was great, call center agents were very good, they had lounge access pretty much everywhere & there used to be a real difference between plat status & the others....

but towards the second half of 2010 things started going downhill & they haven't stopped since....its almost as if they have been taking away a new benefit every month....pretty soon there will be nothing left....

9W does have it's benefits, but it's the drop in customer service that bugs me most. Unfortunately for pax like me who travel domestic a lot and all international is on Emirates, there isn't much option but to stick with 9W..

My today morning's experience was a shocker, when my priority tagged luggage came 25 minutes after landing.. all the other priority tagged luggage had come and gone and so had most of the regular tagged luggages..

the other thing that bugs me is the restrictions on the upgrade vouchers.. all the vouchers that I received in the last 3 years, has only given me one upgrade and just hope that someday I will be able to use them. Most people who would book the cheapest available ticket online and not necessarily check for the class of travel. And then the desk agent tells u "sorry you can't be upgraded on this class".. while I do understand the importance of have restrictions on upgrade vouchers, i think currently the range is too narrow.. a ticket booked on on full service, fully booked 9w, even one day before flying was below he required class.. it just blows..

There is a very good option my friend. Might I recommend...

If u r on crack- u will say KF, and if u just hit your head against the pavement, u will say AI.. now tell me - do i know you or do i know you

You know that I'm not a drug addict

I haven't hit my had against the pavement recently either...

And yes, I continue to maintain that AI>9W>IT in terms of onboard product. In terms of FFP, it's more like AI>>>>IT=9W (because IT miles are about to become worthless, and 9W miles are already worthless)

Ok, hit your head on the pavement it is..!! lol..

Ok, for once I am going to take my loyalty for 9W out of the equation and give it a serious thought to using AI FFP more than JP.. but my issue is that a lot of my redemption's are domestic, which is not that difficult to get on 9W.. plus with the online booking bonus and web check in bonus and all the miles i earn through JACC, i get a free ticket every 2-3 months.. these things are hard to get on AI.. plus the benefits of AI are not clearly visible.. like what is the tier upgrade policy.. how many miles u need for redeeming on a domestic sector.. it's like staring in a black hole and just going with your gut feel that this might be better..

u wanna help me out here..???

Their new website tells all.

Earning miles:
http://flyingreturns.co.in/html/er_airindia_flights.php

Spending miles:
http://flyingreturns.co.in/html/rd_airindia_flights.php

Status tiers:
http://flyingreturns.co.in/html/pc.php

The only annoying part is you have to go to an AI ticketing office/airport to redeem tickets - but at least you don't have to deal with call center incompetence

AI ticketing office "competence" on issuing mileage tickets now exceeds call center "competence" in general ticketing matters? I would hope so as otherwise having to decide between getting a left toe or right toe cut off is no great thing for customers.

This is true of most carriers. Ticketing office staffers tend to actually have been trained very well, and tend to look at their job as a permanent position. In contrast, call center workers tend to be pretty poorly trained, and they generally look at their job as a temporary thing before they can move on.

I'm sure 9W ticketing office staff are more competent than their call center as well...

At the HYD ticketing office, there is one lady who has probably been working there 30 years now, and as far as I'm concerned, she's some sort of air ticketing genius. She can do absolutely anything without much trouble at all. My trips usually take 5 minutes max.

Compare that to the hours spent dealing with call center employees..

Wow just wow. Here I am getting annoyed that I have to call the airlines to ticket awards instead of being able to do it online.

QR once tries to pull this crap on me. I gave them a piece of my mind.

JetPrivilege = poo poo.

I am trying to cancel a reward ticket but when i click on cancel using the website, i get a lovely message stating that i cannot do it online and to send a message to [email protected]. Email has been sent but a week later, no acknowledgement or no cancellation and absolutely no idea on how to get Jet to cancel.


Will a call to the call centre suffice? (been meaning to but was busy at work last 2 weeks)