Originally Posted by
GUWonder
AI ticketing office "competence" on issuing mileage tickets now exceeds call center "competence" in general ticketing matters? I would hope so as otherwise having to decide between getting a left toe or right toe cut off is no great thing for customers.
This is true of most carriers. Ticketing office staffers tend to actually have been trained very well, and tend to look at their job as a permanent position. In contrast, call center workers tend to be pretty poorly trained, and they generally look at their job as a temporary thing before they can move on.
I'm sure 9W ticketing office staff are more competent than their call center as well...
At the HYD ticketing office, there is one lady who has probably been working there 30 years now, and as far as I'm concerned, she's some sort of air ticketing genius. She can do absolutely
anything without much trouble at all. My trips usually take 5 minutes max.
Compare that to the hours spent dealing with call center employees..
