Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Nov 29, 2018, 10:21 pm
#2776
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Was able to book flights more than 330 days out (as of today I should only be able to book up to Oct 26th which is 330, but via avios booking it didnt really have a date. So I found two biz seats for Nov 8th MAD-TYO 
Having trouble picking seats. Is it because it's too far out?
Having trouble picking seats. Is it because it's too far out?
Nov 30, 2018, 12:22 am
#2777
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
Was able to book flights more than 330 days out (as of today I should only be able to book up to Oct 26th which is 330, but via avios booking it didnt really have a date. So I found two biz seats for Nov 8th MAD-TYO
Having trouble picking seats. Is it because it's too far out?
Having trouble picking seats. Is it because it's too far out?
Nov 30, 2018, 2:25 am
#2778
Join Date: Mar 2014
Location: San Francisco
Posts: 1,352
I know this is a hard question to answer and we can't know for sure. I started with 93k. The extra 3k miles are from a flight where I earned miles (the flight was months after earning the 90k). I have about 1500 miles left in my account after redeeming for flights. Does anyone know what will happen to the remaining 1500 miles? I'm not sure if Iberia will be smart enough to deduct the 90k first or if they will use some of my miles that I earned from a flight first and then deduct from the 90k batch. So technically, the 90k miles hit my account first, and then the extra 3k hit much later so theoretically, they should deduct from the 90k batch first and the 1500 should be safe. What do you guys think? Thanks.
Nov 30, 2018, 6:57 am
#2780
Join Date: Mar 2016
Programs: BAEC, Ib+, Accor, HHonors
Posts: 609
I would assume so. BUT remember, the max date you can change to is 1 year from the date the e-ticked was booked. If you book 29th Nov, you may change it up to the 28th Nov 2019.
Nov 30, 2018, 7:29 am
#2781
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased.
Nov 30, 2018, 7:46 am
#2783
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
They just sent me an upselling email for a redemption booking I (successfully) canceled several weeks ago.
Everyone claiming that it will be smooth sailing tomorrow, I admire your optimism.
Everyone claiming that it will be smooth sailing tomorrow, I admire your optimism.
Nov 30, 2018, 7:54 am
#2784
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Why?
They offered an incredibly rich offer and stuck by it. Most were able to book flights by the prescribed deadline using the miles they acquired at a ridiculously low cost. They've clearly stated that after 12/1 you should not expect to be able to make any changes to those booked flights. Many of us think that won't be the case in practice (for tickets that don't require reissue), but if they enforce it, we've all been clearly warned multiple times so no one should have an expectation that any changes will work.
So what's the disaster?
They offered an incredibly rich offer and stuck by it. Most were able to book flights by the prescribed deadline using the miles they acquired at a ridiculously low cost. They've clearly stated that after 12/1 you should not expect to be able to make any changes to those booked flights. Many of us think that won't be the case in practice (for tickets that don't require reissue), but if they enforce it, we've all been clearly warned multiple times so no one should have an expectation that any changes will work.
So what's the disaster?
Nov 30, 2018, 7:58 am
#2786
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Again, I fail to see how this portends major issues. If you successfully canceled, what's the problem here? Presumably you received your points back already and if they were from the promo, you've rebooked. I get incorrect emails all the time from airlines, hotels, etc on bookings I've canceled. They often schedule these in their systems far in advance, so it doesn't indicate that there was anything wrong with your cancellation.
Nov 30, 2018, 7:58 am
#2787
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
The disaster is that Iberia doesn’t have the IT infrastructure to execute this properly.
They can’t even tell that a booking was canceled several weeks ago. How will they figure out who used up their promo Avios and who didn’t? How will they find out which award bookings should become non-refundable?
Better order a truckload of popcorn before tomorrow.
They can’t even tell that a booking was canceled several weeks ago. How will they figure out who used up their promo Avios and who didn’t? How will they find out which award bookings should become non-refundable?
Better order a truckload of popcorn before tomorrow.
Nov 30, 2018, 8:04 am
#2788
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
My wild guess is that they won't do anything besides checking who redeemed/who didn't (incl. those who transferred out to BA), then deducting the appropriate amount of Avios, and be done with it. It'll be too hard for them to figure out which bookings should be restricted, plus, as I was trying to point out earlier, in case of a schedule change/cancellation, they'd likely be bound by EU law to refund the ticket, just like they'd have to refund a non-refundable revenue ticket in a similar case.
Also, if it is any indication, the Avios booking I made have the standard change/refund conditions for Avios redemption in the email. No indication that it's special in any way.
Also, if it is any indication, the Avios booking I made have the standard change/refund conditions for Avios redemption in the email. No indication that it's special in any way.
Nov 30, 2018, 8:04 am
#2789
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
My partner and I maxed out on the promo - I've spent all of mine and he's got just over 7k in his account. I looked at using these toward hotels, but in every case, the dollar amount in addition to the Avios is around the same price as the best rate I can get without using any. Anybody come up with any other decent uses of small balances? I'll still be happy if these just end up dying, but of course would love to maximize.
Nov 30, 2018, 8:20 am
#2790
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
My partner and I maxed out on the promo - I've spent all of mine and he's got just over 7k in his account. I looked at using these toward hotels, but in every case, the dollar amount in addition to the Avios is around the same price as the best rate I can get without using any. Anybody come up with any other decent uses of small balances? I'll still be happy if these just end up dying, but of course would love to maximize.
IB fees/taxes are a bit silly on ex-UK but are ok on inbound. LUX-LON is a particularly cheap option !