Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 23, 2018, 1:25 pm
#2326
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
However, I would not use your solution. I think it is better to drop or abbreviate one of your first names, rather than writing one of them as a surname.
Jul 23, 2018, 1:30 pm
#2327
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 249
This is essentially correct, as a general rule one does not need to bother too much about middle names when travelling (and for a lot of people in the world it is simply impossible for their passport name to match the boarding pass exactly).
However, I would not use your solution. I think it is better to drop or abbreviate one of your first names, rather than writing one of them as a surname.
However, I would not use your solution. I think it is better to drop or abbreviate one of your first names, rather than writing one of them as a surname.
Jul 23, 2018, 2:53 pm
#2328
Join Date: Jul 2014
Posts: 19
someone please update the wiki, I can not edit
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email with doc and form to IB+, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
Booked 10 tickets, all different routes. 9 booking were paid with 5 euros for deposit and paid the rest amount later, 1 was done straightly with full payment.
July 04: Account locked as reason for duplicate, IB+ call center operator confirmed no duplicate account on me. sent doc and form to IB+, no response
July 09: received email of cancellation and refund of 8 bookings. I have not instructed them for that. Sent email, no response
July 11: received refund of those 8 bookings in 3 transactions, with only received 1 deposit back, other deposits were missing.
July 11: received email of cancellation and refund of 1 bookings. Also I have not instructed them for that.
July 13: received full refund with deposit of this booking in 2 transactions.
I have called them for many times and got confirmed from a number of operators that I do not have duplicate account.
They have cancelled my 9 bookings, and 8 deposits of those are missing. 1 booking still alive. I have not instructed any of these to be cancelled and refunded.
Called them many times but only with answer to send email, however, no response since
Booked 10 tickets, all different routes. 9 booking were paid with 5 euros for deposit and paid the rest amount later, 1 was done straightly with full payment.
July 04: Account locked as reason for duplicate, IB+ call center operator confirmed no duplicate account on me. sent doc and form to IB+, no response
July 09: received email of cancellation and refund of 8 bookings. I have not instructed them for that. Sent email, no response
July 11: received refund of those 8 bookings in 3 transactions, with only received 1 deposit back, other deposits were missing.
July 11: received email of cancellation and refund of 1 bookings. Also I have not instructed them for that.
July 13: received full refund with deposit of this booking in 2 transactions.
I have called them for many times and got confirmed from a number of operators that I do not have duplicate account.
They have cancelled my 9 bookings, and 8 deposits of those are missing. 1 booking still alive. I have not instructed any of these to be cancelled and refunded.
Called them many times but only with answer to send email, however, no response since
Last edited by elmoufoken; Jul 23, 2018 at 3:19 pm
Jul 23, 2018, 4:05 pm
#2329
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I confirmed with BA, it will not be a problem. First and last name is the only thing needed, it just contradicts what I am used to, where it requires names to match the passport (or so it says). They say that often the names are pulled together, and that is not an issue. For the future I’ll just use first and last name, as I now have in writing from BA that this is okay.
Jul 23, 2018, 4:55 pm
#2330
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
Has anyone tried to transfer miles from BA to top up the IB promo miles to get an award? I'd like to do that to prevent some of these promo miles from going to waste, but not sure what happens when you intermingle them with regular miles.
Jul 23, 2018, 10:19 pm
#2331
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
Flights refunded but 90k avios still posted?
June 23: created new account during promo.
June 23: booked 10 flights.
June 23: credit card billed.
Account locked as with many others.
July 3: sent in verification information.
July 7: refund issues (without my request) for all 10 flights to credit card?!
July 16: account unlocked.
July 17: 90k avoid posted?!
Umm... What do I do? Will the 90k avoids be clawed backed because of the refunds I did NOT ask for?
June 23: booked 10 flights.
June 23: credit card billed.
Account locked as with many others.
July 3: sent in verification information.
July 7: refund issues (without my request) for all 10 flights to credit card?!
July 16: account unlocked.
July 17: 90k avoid posted?!
Umm... What do I do? Will the 90k avoids be clawed backed because of the refunds I did NOT ask for?
Jul 24, 2018, 12:03 am
#2332
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
June 23: created new account during promo.
June 23: booked 10 flights.
June 23: credit card billed.
Account locked as with many others.
July 3: sent in verification information.
July 7: refund issues (without my request) for all 10 flights to credit card?!
July 16: account unlocked.
July 17: 90k avoid posted?!
Umm... What do I do? Will the 90k avoids be clawed backed because of the refunds I did NOT ask for?
June 23: booked 10 flights.
June 23: credit card billed.
Account locked as with many others.
July 3: sent in verification information.
July 7: refund issues (without my request) for all 10 flights to credit card?!
July 16: account unlocked.
July 17: 90k avoid posted?!
Umm... What do I do? Will the 90k avoids be clawed backed because of the refunds I did NOT ask for?
Jul 24, 2018, 1:59 am
#2333
Join Date: Jul 2014
Posts: 29
i'm in same boat - got an email today where they told me the first account (where I booked the tickets) was cancelled as duplicates were found. I replied that I'd followed all Ts and Cs, and expect my Avios, regardless of whether their IT duplicated my entry. They also gave me the standard - the information has been sent for crediting of avios, if the information is correct. We'll see what happens.
Jul 24, 2018, 2:03 am
#2334
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 249
The Iberia agent was nearly correct, there are several million people on this planet with just one name! So yes, for most people, first and last name is sufficient, and this "matching passport name" is constrained by the number of spaces that Amadeus (and other systems) have available. Plus the fact that the majority of people do not have their names sourced in the Latin alphabet, these are transliterations. First name and lfamily name works for Russia, it works for China, it works for the USA, it even works for Ryanair. For Iberia you have to be careful in this area due to the presence of matronymics in Spanish and related cultures, which can end up with unexpected consequences since that it may mean family names are not present on the booking.
BA have, however, confirmed that when traveling to the US the name will need to match because of the ESTA. My booking is with Iberia MAD-SFO, so I guess I'll need to send them an email to confirm in writing that there should be no issue with that.
BA said that my name needed to match the ESTA or visa when traveling TO a country. Is there a similar requirement for the inbound flight, i.e. can I just use my first + last name FROM the US to London?
Sorry for the slight OT.
To get back on track: My other half have not heard anything from Iberia still, except for the email requesting ID + tickets, which have been sent 2 weeks ago. Anybody else in the same situation? No inconcistencies, no duplicate accounts. There should be no issues, but they have not replied.
Jul 24, 2018, 2:20 am
#2335
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
The first and family name, typically a patronymic, need to match, no other names need to match. The electronic handshake with the DHS uses passport issue country, the passport number and expiry date as the primary keys, and then a pattern match on the name to ensure that is more or less as expected. For visas the match is on the visa foil number, typically the red number in the bottom right part of the visa. If you consider all those people with visas and ESTAs that have Arabic, Russian, Chinese, Hindu names, there is no way you can precisely match the source name on the passport hence the pattern matching for that. Middle names are not included in the pattern matching due to patronymics and matronymics getting transposed within family groups. The handshake is automated and so long as it comes back OK (e.g. you can check in online) then the ground agents aren't much involved thereafter.
Jul 24, 2018, 2:58 am
#2336
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Wow, lucky you if this is indeed true. I gave up on them with the whole duplicate situation due to their awful IT, and just got the refund.
Jul 24, 2018, 7:32 am
#2337
Join Date: Feb 2003
Location: UK
Programs: BD Blue+, LH Blue, VS Red (nothing metallic: I don't get out much these days.....)
Posts: 296
Yep, it wasn't a problem. I moved 10K BA Avios into my IB account to top the 90k promo avios up to 100K for a one way BA F redemption. My wife did the same but using AMEX MR points.
Jul 24, 2018, 9:39 am
#2338
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Okay - this is infuriating.
On some bookings I have been refunded in Dollars which is fine.
On others I've been refunded in EUROS which then knock a chunk off each transaction - multiply that by 10 and its a few meals out!
Any suggestions?
On some bookings I have been refunded in Dollars which is fine.
On others I've been refunded in EUROS which then knock a chunk off each transaction - multiply that by 10 and its a few meals out!
Any suggestions?
Jul 24, 2018, 10:00 am
#2339
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
I assume you have an old Iberia Plus account? I want to transfer my BA Avios to Iberia but I was told new accounts have to be at least 90 days old in order to do that.
Jul 24, 2018, 10:01 am
#2340
Join Date: Oct 2006
Programs: BA
Posts: 9
Finally received my 90K today. For those who have received the canned emails from Iberia saying they are processing it, they do actually seem to be doing it. It took 10 days from the point they sent that email to the points being posted for me, so hang in there.