Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Mar 19, 2019, 1:58 pm
#3002
Join Date: Oct 2007
Location: Naples - Chicago - Park City
Programs: UA 1K Million Miler, Hyatt Globalist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 290
Have a flight JFK-MAD-EAS booked with mostly promo Avios. It's confirmed in Business for both legs.
A schedule change has the JFK-MAD flight arriving 10 minutes AFTER the connection MAD-EAS. The website is asking me to confirm the time change...not sure what would happen if I clicked "accept changes".
What's the best way to make the change to the next flight from MAD-EAS? And does award space need to be available in business (it's not, but available for cash), or do I have to settle for economy (which is available with Avios)?
A schedule change has the JFK-MAD flight arriving 10 minutes AFTER the connection MAD-EAS. The website is asking me to confirm the time change...not sure what would happen if I clicked "accept changes".
What's the best way to make the change to the next flight from MAD-EAS? And does award space need to be available in business (it's not, but available for cash), or do I have to settle for economy (which is available with Avios)?
Mar 19, 2019, 2:34 pm
#3003
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,984
Just a data point, I cancelled a segment booked with the miles (actually wanted to do a route and date change but was told that cancel and rebook was my only option). Miles reappeared in my account within a week.
Mar 19, 2019, 6:37 pm
#3004
Join Date: Jan 2010
Location: London
Programs: AA Lifetime Platinum
Posts: 329
What Iberia giveth it (threatens to) taketh away.
I had 90k Avios in my account before the 90k promotional Avios landed in my account on July 2nd last year. On July 3rd I redeemed 90k Avios on an award booking which I flew. Last September I redeemed a futher 90k Avios for flights next August.
I called to cancel my future booking. The agent said that as I had participated in the June promotion they need to check whether I would be entitled to an Avios refund. I pointed out that I had made a separate redemption after the promotional Avios landed but was told that I may not have used the “right” Avios on that redemption. She promised to call me back once the supervisors audited my transactions.
The implication is that the redemption I had made and flown will have used ’old’ Avios, not the promotional ones. Surely this is wrong. I would not have made the July 3 redemption unless I was certain I was using the Avios received on July 2!
I had 90k Avios in my account before the 90k promotional Avios landed in my account on July 2nd last year. On July 3rd I redeemed 90k Avios on an award booking which I flew. Last September I redeemed a futher 90k Avios for flights next August.
I called to cancel my future booking. The agent said that as I had participated in the June promotion they need to check whether I would be entitled to an Avios refund. I pointed out that I had made a separate redemption after the promotional Avios landed but was told that I may not have used the “right” Avios on that redemption. She promised to call me back once the supervisors audited my transactions.
The implication is that the redemption I had made and flown will have used ’old’ Avios, not the promotional ones. Surely this is wrong. I would not have made the July 3 redemption unless I was certain I was using the Avios received on July 2!
Mar 20, 2019, 6:18 pm
#3005
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
I got 90k promo avios in July, I transferred 12k so I can book 3 transatlantic business @ 34k each. I will be using the first 2 tickets for sure but I am uncertain if I will be able to use the last ticket, I am hoping to postpone the trip to 2020 . Does anyone have a similar experience and had their avios refunded in full ?
Since promo avios was only used in part.
thanks in advance
Since promo avios was only used in part.
thanks in advance
Last edited by tdot_guy; Mar 20, 2019 at 6:29 pm
Mar 21, 2019, 4:43 am
#3006
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
I got 90k promo avios in July, I transferred 12k so I can book 3 transatlantic business @ 34k each. I will be using the first 2 tickets for sure but I am uncertain if I will be able to use the last ticket, I am hoping to postpone the trip to 2020 . Does anyone have a similar experience and had their avios refunded in full ?
Since promo avios was only used in part.
thanks in advance
Since promo avios was only used in part.
thanks in advance
Mar 21, 2019, 7:14 am
#3007
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I used my promotional Avios to book LAX-MAD-BCN round-trip, and now they have discounted that by 25% in a promotion. Oh well, the 90k bonus Avios is better than 25% off.
https://www.flyertalk.com/articles/f...this-fall.html
https://www.flyertalk.com/articles/f...this-fall.html
Mar 21, 2019, 8:42 am
#3011
Join Date: Dec 2004
Posts: 7,904
Mar 21, 2019, 11:53 am
#3012
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
thank you, Its booked for September and I can only book 11 months in the future I think so I'll just wait for a few months to use it for May/2020
Mar 31, 2019, 12:15 pm
#3013
Join Date: Dec 2011
Location: Milano - Italy
Programs: BA Executive Club Silver
Posts: 31
I can not fly my ticket (MAD/HAV, 4/25-5/4, J class), and have no way to rebook it in the future. Is it possible to delete my booking and rebook the same flight with a different passenger (paying the 50€ fee, of course)? I would give my ticket for free to someone who can fly it.
Apr 1, 2019, 2:54 am
#3014
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
I can not fly my ticket (MAD/HAV, 4/25-5/4, J class), and have no way to rebook it in the future. Is it possible to delete my booking and rebook the same flight with a different passenger (paying the 50€ fee, of course)? I would give my ticket for free to someone who can fly it.
There's also no guarantee that the seats would go back into reward inventory if you cancel. It also takes a few days to process cancellations, so even if the seats went back into inventory, somebody could easily grab the seats whilst you're waiting for your Avios refund.
Just cancel your reward booking and cross your fingers that nobody confiscates your promo Avios.
Apr 4, 2019, 1:10 pm
#3015
Join Date: Dec 2009
Location: Canada
Posts: 134
I have a couple of flights on AA for May 18, cost me 46K promo Avios and some taxes. Need to change/cancel flight. Wondering if I should go with the refund approach and if successful move the Avios over to BA. How much time do I have before I have to initiate a change/cancellation?