Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 7, 2018, 3:03 am
#1501
Join Date: Oct 2014
Posts: 22
got the same email. Have to send the ticket numbers to get a refund. its totally obvious, that this is done intentionally by IB to most new accounts. they are just idiots how they are dealing with it, thinking people are stupid. i fully met the t&c. booked from germany, no double account, sent in my passport and booked with my own cc. i will move on, as its not worth the hassle, but IB wont get any business or paid tickets from my side ever again. flew them quite often as kid and teenager to visit my family in spain, but enough is enough. its just a scam how they are dealing with this promo. i just wished they would have been honest and would even have accepted the reason that due to overwhelming demand new accounts cant be credited. however, acting like it was my fault and now have to be happy the they make an exception to refund the tickets is simply ridiculous.
Jul 7, 2018, 3:15 am
#1502
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
got the same email. Have to send the ticket numbers to get a refund. its totally obvious, that this is done intentionally by IB to most new accounts. they are just idiots how they are dealing with it, thinking people are stupid. i fully met the t&c. booked from germany, no double account, sent in my passport and booked with my own cc. i will move on, as its not worth the hassle, but IB wont get any business or paid tickets from my side ever again. flew them quite often as kid and teenager to visit my family in spain, but enough is enough. its just a scam how they are dealing with this promo. i just wished they would have been honest and would even have accepted the reason that due to overwhelming demand new accounts cant be credited. however, acting like it was my fault and now have to be happy the they make an exception to refund the tickets is simply ridiculous.
Same day to same destination or something "doable"?
Jul 7, 2018, 3:23 am
#1503
Join Date: Oct 2012
Programs: HH/PCR/SPG
Posts: 14
got the same email. Have to send the ticket numbers to get a refund. its totally obvious, that this is done intentionally by IB to most new accounts. they are just idiots how they are dealing with it, thinking people are stupid. i fully met the t&c. booked from germany, no double account, sent in my passport and booked with my own cc. i will move on, as its not worth the hassle, but IB wont get any business or paid tickets from my side ever again. flew them quite often as kid and teenager to visit my family in spain, but enough is enough. its just a scam how they are dealing with this promo. i just wished they would have been honest and would even have accepted the reason that due to overwhelming demand new accounts cant be credited. however, acting like it was my fault and now have to be happy the they make an exception to refund the tickets is simply ridiculous.
Jul 7, 2018, 3:24 am
#1504
Join Date: Oct 2014
Posts: 22
nope a mix of rt and some one ways. santander, sevilla, malaga etc. dont wanna scare anyone but it s obvious and has NOTHING to do with the routes. they are doing that with all new accounts. maybe some will escape, but i have met all t&c. i even intended to fly 4 of those 10 flight, but will cancel all and look for some other solution. will do a cc chargeback for sure as i dont trust those idiots. didint get any auto response and dont want them to blame me not having received anything before 31st of july.
Jul 7, 2018, 5:17 am
#1505
Join Date: Nov 2010
Posts: 787
Correct me if I'm wrong, but looking back it doesn't look like ANY new accounts have successfully received their Avios? Only responses so far are that there are 'inconsistencies'...?
Edit: looks like I missed one above that did receive the points...I still haven't heard anything, but suspect they're going to deny me because I'm in Canada, though everything else complied with the T&C (well, everything complied as there was no mention of country of residence).
Edit: looks like I missed one above that did receive the points...I still haven't heard anything, but suspect they're going to deny me because I'm in Canada, though everything else complied with the T&C (well, everything complied as there was no mention of country of residence).
Last edited by tylerc; Jul 7, 2018 at 5:29 am
Jul 7, 2018, 5:38 am
#1506
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,918
Jul 7, 2018, 6:48 am
#1508
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Update:
I (re)sent EVERYTHING yesterday morning. Mine sent in mid-morning and husbands late morning [MDT]
DP - both are new acoounts.
I had already sent photo of passport front page info and the form. I got email saying they needed all the things [emails of tickets]
We both got emails this morning [less than 24 hours later; a reply to what I had sent with all our info still there. Hopefully getting closer.
"Dear Customer,
We have received your message and will contact you shortly.
If your enquiry is regarding bookings for future flights, please call to your [b]Iberia Plus Service Centre.
Remember, our website iberia.com contains full details about the programme: benefits of your card, Avios earning and redemption tables, special offers, partners, etc.
Yours sincerely,
Iberia Plus Service Centre."
I (re)sent EVERYTHING yesterday morning. Mine sent in mid-morning and husbands late morning [MDT]
DP - both are new acoounts.
I had already sent photo of passport front page info and the form. I got email saying they needed all the things [emails of tickets]
We both got emails this morning [less than 24 hours later; a reply to what I had sent with all our info still there. Hopefully getting closer.
"Dear Customer,
We have received your message and will contact you shortly.
If your enquiry is regarding bookings for future flights, please call to your [b]Iberia Plus Service Centre.
Remember, our website iberia.com contains full details about the programme: benefits of your card, Avios earning and redemption tables, special offers, partners, etc.
Yours sincerely,
Iberia Plus Service Centre."
Last edited by DebitNM; Jul 7, 2018 at 6:53 am
Jul 7, 2018, 6:49 am
#1509
Join Date: Apr 2017
Posts: 284
is this a joke? They are denying many people due to faux "inconsistencies" in their bookings even though all terms have been met. They get to hide behind some amorphous excuse all the while denying the Avios to people who qualified. And you are asking why i am being negative? Seriously?
Jul 7, 2018, 7:15 am
#1510
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
Jul 7, 2018, 7:23 am
#1511
Join Date: Aug 2013
Programs: IHG Spire; HHonors Gold; BA Silver
Posts: 18
Same boat here although my partner (also opened account in 2015) received her avios on Monday. Emailed on 6th July and got auto response on 7th so lets hope something comes of it. I have tried calling them and it is, needless to say, frustrating. I' so just holding tight to Monday to see what happens.
Jul 7, 2018, 8:02 am
#1512
Join Date: Aug 2013
Posts: 1,703
Are you searching round trip? Remember that most Iberia partner awards have to be booked round trip and if you search one ways it will not show you availability even if it is there. BA on the other hand allows one-ways and will show you availability. Assuming you are not familiar with Iberia's award program it would be good to find a few blog entries on searchimg for Iberia award availability and read up on the details.
Last edited by 36902BRF; Jul 7, 2018 at 8:15 am
Jul 7, 2018, 8:05 am
#1513
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,809
Is there a list somewhere that shows which partners support one-way availability?
I read that one-way awards are only allowed on BA and IB, but I think I saw availability on QR as well, for example, but not on AY.
I read that one-way awards are only allowed on BA and IB, but I think I saw availability on QR as well, for example, but not on AY.
Jul 7, 2018, 8:40 am
#1514
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 234
I had an existing Iberia account and received the bonus Avios a few days ago. I was on the same booking as my partner and mum who both had new accounts. It’ll be interesting to see if there are “inconsistencies” with their bookings when they’re exactly the same as mine.
Jul 7, 2018, 9:15 am
#1515
Formerly known as linzbh
Join Date: Dec 2013
Location: LON
Programs: BAEC GGL, Hilton Diamond, Bonvoy Titanium
Posts: 458
I booked 10 tickets each with 2 people on each PNR. I received the 90k avois but my partner didn't.
he was asked to submit passport for ID purposes as his account was only created during the promo whereas ive had account for a few years.
Then weirdly this morning I got this email sent to me, the one who received the Avios and they are still showing in my account:
very confused. wondering if I should use them now before they take them away :P
he was asked to submit passport for ID purposes as his account was only created during the promo whereas ive had account for a few years.
Then weirdly this morning I got this email sent to me, the one who received the Avios and they are still showing in my account:
"Dear FLYLIKELINZ
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.
We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center."
Strange huh?! what inconsistencies? the previous email they sent saying everything was in order as long as the booking meet all the T's and C'SPlease accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).
In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.
We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center."
very confused. wondering if I should use them now before they take them away :P
Last edited by flylikelinz; Jul 7, 2018 at 9:23 am