Jul 11, 18, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 12, 19, 12:25 pm
#3061
Join Date: Nov 2014
Posts: 502
Another data point.
Cancelled a MAD - JFK business class ticket last Friday. Miles (all from promo) went back into account today.
Its certainly starting to look like the IT isn’t advanced enough to distinguish as to where the miles originally came from.
Cancelled a MAD - JFK business class ticket last Friday. Miles (all from promo) went back into account today.
Its certainly starting to look like the IT isn’t advanced enough to distinguish as to where the miles originally came from.
Jul 17, 19, 4:41 pm
#3062
Join Date: Jan 2013
Location: London, England
Posts: 75
I used this to redeem flights from Madrid-Santiago (Chile) and Buenos Aires-Madrid-London in Business Class over the Easter and first May Bank holidays (Madrid-London in Economy given I thought I should try to save a bit)
Had a fantastic time hiking in both Chilean and Argentinian Patagonia as well as spending some time in Santiago and Buenos Aires.
Given this wonderful Iberia promotion, total cost of buying the Iberia business class flights plus the internal flights in South America came out to be around Ł520.
Interestingly, on the way back, the Buenos Aires leg was delayed and we missed the connection from Madrid to London. Given it was the bank holiday, all remaining flights back to London were complete full and Iberia could only put us on the next morning's flight. So we got put up at a nice hotel for the evening and I even managed to meet a friend in Madrid for dinner.
What this also meant was that EU261 compensation kicked in! After chasing Iberia for some time to get it (took more than 2 months!), finally the EUR600 came - meaning effectively the flights were FREE! ������������
So grateful for this amazing opportunity!
Perito Mereno Glacier (El Calafate, Argentina)
W Trek (Torres Del Paine, Chile)
Autumn foliage all over the Torres Del Paine National Park, Chile
Breathtaking landscape in Patagonia
Had a fantastic time hiking in both Chilean and Argentinian Patagonia as well as spending some time in Santiago and Buenos Aires.
Given this wonderful Iberia promotion, total cost of buying the Iberia business class flights plus the internal flights in South America came out to be around Ł520.
Interestingly, on the way back, the Buenos Aires leg was delayed and we missed the connection from Madrid to London. Given it was the bank holiday, all remaining flights back to London were complete full and Iberia could only put us on the next morning's flight. So we got put up at a nice hotel for the evening and I even managed to meet a friend in Madrid for dinner.
What this also meant was that EU261 compensation kicked in! After chasing Iberia for some time to get it (took more than 2 months!), finally the EUR600 came - meaning effectively the flights were FREE! ������������
So grateful for this amazing opportunity!
Perito Mereno Glacier (El Calafate, Argentina)
W Trek (Torres Del Paine, Chile)
Autumn foliage all over the Torres Del Paine National Park, Chile
Breathtaking landscape in Patagonia
Jul 19, 19, 7:17 pm
#3063
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,820
Stunning photos, BrotherLehman! Thank you for sharing!
Adding another data point: I recently cancelled my IB award due to an IB schedule change. The taxes and avios were refunded within 4 days.
-FlyerBeek
Adding another data point: I recently cancelled my IB award due to an IB schedule change. The taxes and avios were refunded within 4 days.
-FlyerBeek
Jul 20, 19, 2:06 am
#3064
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 11,773
It's nice to see somebody happy about this promotion, rather than complain about missing Avios or negative account balances...
But it is a pet peeve of mine that airlines promote destinations such as Santiago and Buenos Aires with photos of natural wonders that are many hundreds of miles away (and require another flight). In distance terms, it's like using a photo of the Eiffel Tower to promote flights to Madrid...
But it is a pet peeve of mine that airlines promote destinations such as Santiago and Buenos Aires with photos of natural wonders that are many hundreds of miles away (and require another flight). In distance terms, it's like using a photo of the Eiffel Tower to promote flights to Madrid...
Aug 12, 19, 2:41 pm
#3066
Join Date: Jul 2013
Programs: BA Silver, IB Platino, TP Gold
Posts: 87
Nice to see people having their Avios back, I have three scenarios
1) 1 J ticket issued in my account (-38,500 after 1st December) - this had minimal schedule chances like 10min, I won’t be able to flight this ticket, i haven’t tried to ring them yet, trying to postpone to 2020 ( issued 20/11/18)
a) If I have a medical certificate would Iberia push the date?
b) try to cancel and rebook same day?
c) try some lawful thing about rights etc? They delayed credit etc....
d) there is anyway to delete my previous IBPlus account? I already have another one that I am using and don’t want to mess with...
2) Second ticket account have some Avios there - online shopping basically - I’ll try to cancel and ask for refund 60k back to my account. Any tips? Spanish speakers have more success? I could ask a friend to call then to figure it out
Thanks
1) 1 J ticket issued in my account (-38,500 after 1st December) - this had minimal schedule chances like 10min, I won’t be able to flight this ticket, i haven’t tried to ring them yet, trying to postpone to 2020 ( issued 20/11/18)
a) If I have a medical certificate would Iberia push the date?
b) try to cancel and rebook same day?
c) try some lawful thing about rights etc? They delayed credit etc....
d) there is anyway to delete my previous IBPlus account? I already have another one that I am using and don’t want to mess with...
2) Second ticket account have some Avios there - online shopping basically - I’ll try to cancel and ask for refund 60k back to my account. Any tips? Spanish speakers have more success? I could ask a friend to call then to figure it out
Thanks
Aug 13, 19, 3:10 am
#3067
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 11,773
Nice to see people having their Avios back, I have three scenarios
1) 1 J ticket issued in my account (-38,500 after 1st December) - this had minimal schedule chances like 10min, I won’t be able to flight this ticket, i haven’t tried to ring them yet, trying to postpone to 2020 ( issued 20/11/18)
a) If I have a medical certificate would Iberia push the date?
b) try to cancel and rebook same day?
c) try some lawful thing about rights etc? They delayed credit etc....
d) there is anyway to delete my previous IBPlus account? I already have another one that I am using and don’t want to mess with...
2) Second ticket account have some Avios there - online shopping basically - I’ll try to cancel and ask for refund 60k back to my account. Any tips? Spanish speakers have more success? I could ask a friend to call then to figure it out
Thanks
1) 1 J ticket issued in my account (-38,500 after 1st December) - this had minimal schedule chances like 10min, I won’t be able to flight this ticket, i haven’t tried to ring them yet, trying to postpone to 2020 ( issued 20/11/18)
a) If I have a medical certificate would Iberia push the date?
b) try to cancel and rebook same day?
c) try some lawful thing about rights etc? They delayed credit etc....
d) there is anyway to delete my previous IBPlus account? I already have another one that I am using and don’t want to mess with...
2) Second ticket account have some Avios there - online shopping basically - I’ll try to cancel and ask for refund 60k back to my account. Any tips? Spanish speakers have more success? I could ask a friend to call then to figure it out
Thanks
Anything else will be a reward cancellation scenario and your negative balance will suck up the Avios refund when it arrives a few days later. Try to have your refund sent to a new IB+ account and you will be shut down.
Aug 14, 19, 4:26 pm
#3068
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I have MAD-TYO for november (59k avios) but want to move to april (89k). There were two time changes and the flight is now 30 mins earlier (not why I'm cancelling though)
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
Last edited by ga8riel; Aug 14, 19 at 4:38 pm
Aug 15, 19, 2:49 am
#3069
Join Date: Nov 2014
Posts: 502
I have MAD-TYO for november (59k avios) but want to move to april (89k). There were two time changes and the flight is now 30 mins earlier (not why I'm cancelling though)
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
In reality, I think they will charge you both I’m afraid.
Aug 15, 19, 4:23 am
#3070
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 11,773
I have MAD-TYO for november (59k avios) but want to move to april (89k). There were two time changes and the flight is now 30 mins earlier (not why I'm cancelling though)
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
Your best bet is to pay the fee, change to another off-peak date and hope that the agent doesn't give you a hard time about your negative balance.
Aug 15, 19, 9:17 am
#3071
Join Date: Jul 2013
Programs: BA Silver, IB Platino, TP Gold
Posts: 87
I have MAD-TYO for november (59k avios) but want to move to april (89k). There were two time changes and the flight is now 30 mins earlier (not why I'm cancelling though)
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
This should be straight forward change + fee, right? Or will I also have to pay the difference in pts?
Or will they return of points and then I have to re-issue? Asking because I have a neg balance
My flight is in October, issued mid November 2018... I am looking to change to Next year too...
Aug 15, 19, 11:35 am
#3072
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Because you have a negative balance, you will be unable to change to a peak date. (because you need to pay more Avios) Presumably you are unwilling to make whole your negative balance and add even more Avios.
Your best bet is to pay the fee, change to another off-peak date and hope that the agent doesn't give you a hard time about your negative balance.
Your best bet is to pay the fee, change to another off-peak date and hope that the agent doesn't give you a hard time about your negative balance.
Happy to report it worked, but only because I found a flight in April that cost 59k avios as well.
Charged me $25e because it was voluntary...had I switched to two days after or before I wouldnt have to pay.
Called in Spanish line- she was pleasant. I had to do it to two reservations and she was efficient and did it all in one shot and helped me pick seats.
When calling, I had to specify "iberia plus" to the bot. I first called to the regular booking line and she couldnt help me.
No mention of points refund at all or the promotion.
Aug 15, 19, 11:51 am
#3073
Join Date: Nov 2014
Posts: 502
Happy to report it worked, but only because I found a flight in April that cost 59k avios as well.
Charged me $25e because it was voluntary...had I switched to two days after or before I wouldnt have to pay.
Called in Spanish line- she was pleasant. I had to do it to two reservations and she was efficient and did it all in one shot and helped me pick seats.
When calling, I had to specify "iberia plus" to the bot. I first called to the regular booking line and she couldnt help me.
No mention of points refund at all or the promotion.
Happy you got it sorted and thanks for coming back with an update.
Aug 16, 19, 2:12 pm
#3074
Join Date: Jul 2013
Programs: BA Silver, IB Platino, TP Gold
Posts: 87
Happy to report it worked, but only because I found a flight in April that cost 59k avios as well.
Charged me $25e because it was voluntary...had I switched to two days after or before I wouldnt have to pay.
Called in Spanish line- she was pleasant. I had to do it to two reservations and she was efficient and did it all in one shot and helped me pick seats.
When calling, I had to specify "iberia plus" to the bot. I first called to the regular booking line and she couldnt help me.
No mention of points refund at all or the promotion.
Happy to report it worked, but only because I found a flight in April that cost 59k avios as well.
Charged me $25e because it was voluntary...had I switched to two days after or before I wouldnt have to pay.
Called in Spanish line- she was pleasant. I had to do it to two reservations and she was efficient and did it all in one shot and helped me pick seats.
When calling, I had to specify "iberia plus" to the bot. I first called to the regular booking line and she couldnt help me.
No mention of points refund at all or the promotion.
I tried my lucky yesterday. Brazilian service line... She said I couldn't change for the dates that i wanted, said as my account was -38.500 avios once they're refunded automatically will be taken - which is true... Also noticed she wasn't tooo helpful...
I heard some had better luck with Spanish line... I will have to ask to a friend to call? maybe.....
Aug 16, 19, 2:14 pm
#3075
Join Date: Jul 2013
Programs: BA Silver, IB Platino, TP Gold
Posts: 87
perfect. Sounds like Iberia plus did exactly what they should, and you were entitled to... which for most companies wouldn’t be noteworthy. However, for those experienced in dealing with Iberia customer services will know, getting what you are entitled to is far certain.
Happy you got it sorted and thanks for coming back with an update.
