Jul 11, 18, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
May 14, 19, 2:31 am
#3046
Join Date: Dec 2009
Location: Canada
Posts: 134
Very interesting. How many days did it take from the time you were on the phone to the Avios being refunded to your account? And when was your reward flight scheduled for?
I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
I have 2 Avios redemption on AA coming up for SEA-SFO-SEA. There were slight involuntary changes by a few minutes to the schedule. Also I needed to reschedule for sometime later in the year. Called, and after trying several options, the agent initiated the refund of Avios and money. However, he mentioned that if the Avios were part of the 90000 promotional Avios, the Refund dept will not process it. Fingers crossed.
I was asked if this was part of the 90000 redemption, which I said 'no' to. The agent then forwarded it to the "Refund Dept", and mentioned that if these were not part of the promotional Avios, only then it will be refunded. I took my chance and got the Avios refunded! I had a couple of minor 2-5 minutes involuntary changes to my flight, which seemed to help during the conversation. Good luck!
May 17, 19, 12:11 pm
#3049
Join Date: Nov 2013
Location: New York City
Posts: 171
Thanks, but I'm actually not asking about getting the points, but am wondering about the award ticket being honored on the day of the flight.
I agree in thinking that Iberia will probably honor the award ticket even after being a no-show on the paid flight.
But businesses sometimes behave dishonorably, so I'm just asking if anyone so far took their award flight successfully in spite of being a no-show on a paid flight.
May 17, 19, 12:50 pm
#3050
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,484
I don’t think you need to worry- they are separate transactions- I.e. your credit of the 9000 then fed into a totally different ticket number... and again, it was in the T&C that you couldn’t *cancel* but no mention of no-shows. So I wouldn’t worry at all on any front.
May 20, 19, 12:53 am
#3051
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 195
Looks like you got lucked on this matter or they din't like me for transferring 39k avios to BA. Contacted IB via twitter. They took more than a month to respond. Following was the response via email:
When I contacted again on Twitter about this email, following was the response:
Replied on their email today. Waiting for a response. Does anyone have success resetting their balance to 0 after using the miles past 01/12 (not transfers).
When I contacted again on Twitter about this email, following was the response:
Replied on their email today. Waiting for a response. Does anyone have success resetting their balance to 0 after using the miles past 01/12 (not transfers).
May 21, 19, 6:24 am
#3052
Join Date: Oct 2007
Programs: BAEC Gold, TK * A Gold, Qatar Gold
Posts: 106
Just completed my trip to Costa Rica using the 90k miles, this was somewhere I would never have gone and I am pleased to say it was amazing 
I now have a solitary 200 miles left in my IB account. The whole process of getting the 90k was a bit challenging but not that hard bearing in mind that we ended up with J class seats for around £450 each.
I now have a solitary 200 miles left in my IB account. The whole process of getting the 90k was a bit challenging but not that hard bearing in mind that we ended up with J class seats for around £450 each.
Jun 25, 19, 2:33 pm
#3053
Join Date: Apr 2008
Location: Ottawa, ON
Programs: Marriott Plat, Hertz President's Circle, Hilton Gold
Posts: 382
What if it was a routing change from the same origin to destination. I have a MAD-BOS booked but looking to make a date change but the date change will route me from MAD-BCN-BOS. The agent he can do that but we didn't talk about the 90k promo and if it has any impact to it.
Should I be safe if I make this change?
Should I be safe if I make this change?
Jun 25, 19, 5:41 pm
#3054
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 11,773
What if it was a routing change from the same origin to destination. I have a MAD-BOS booked but looking to make a date change but the date change will route me from MAD-BCN-BOS. The agent he can do that but we didn't talk about the 90k promo and if it has any impact to it.
Should I be safe if I make this change?
Should I be safe if I make this change?
Second, if you are changing dates because of an Iberia schedule change or something, then you should be fine.
If the agent needs to cancel and rebook, you are at risk. Because an award cancellation involves a lag of a few days between cancellation and getting your Avios back, I'd be surprised if the agent can do it seamlessly. He/she would probably use your existing Avios for the new booking and let the cancelled Avios return in due course - but those returning Avios could easily be taken away at any time.
Jun 25, 19, 7:30 pm
#3055
Join Date: Apr 2008
Location: Ottawa, ON
Programs: Marriott Plat, Hertz President's Circle, Hilton Gold
Posts: 382
First of all, you may or may not want to fly Level, especially in Economy.
Second, if you are changing dates because of an Iberia schedule change or something, then you should be fine.
If the agent needs to cancel and rebook, you are at risk. Because an award cancellation involves a lag of a few days between cancellation and getting your Avios back, I'd be surprised if the agent can do it seamlessly. He/she would probably use your existing Avios for the new booking and let the cancelled Avios return in due course - but those returning Avios could easily be taken away at any time.
Second, if you are changing dates because of an Iberia schedule change or something, then you should be fine.
If the agent needs to cancel and rebook, you are at risk. Because an award cancellation involves a lag of a few days between cancellation and getting your Avios back, I'd be surprised if the agent can do it seamlessly. He/she would probably use your existing Avios for the new booking and let the cancelled Avios return in due course - but those returning Avios could easily be taken away at any time.
There is another routing on BA via LHR (MAD-LHR-BOS) which would be better but I'll ask the agent if they will be cancelling and rebooking and if so, I wont' bother doing the change.
Jun 25, 19, 7:35 pm
#3056
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 11,773
Thanks for your help. I didn't even notice the Level flight and certainly dont want to fly on it!
There is another routing on BA via LHR (MAD-LHR-BOS) which would be better but I'll ask the agent if they will be cancelling and rebooking and if so, I wont' bother doing the change.
There is another routing on BA via LHR (MAD-LHR-BOS) which would be better but I'll ask the agent if they will be cancelling and rebooking and if so, I wont' bother doing the change.
Jun 26, 19, 11:11 am
#3057
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC,LifeMiles
Posts: 1,643
I cancelled a flight booked using Avios from the 90k after a schedule change and have left the returned Avios in my IB account for now as I wouldn’t want the account to go negative if I transferred them to BA. However I guess they may be laundered now ? So likely little risk?
Jun 29, 19, 3:08 pm
#3058
Join Date: Sep 2007
Location: SFO, SJC
Programs: AS MVP 75K
Posts: 281
Sharing a few 'odd' data points. I have 2 round trips booked as 4 separate one-ways, majority of the miles coming from the 90k promo. On one trip, the agent told me that I could not move dates to 2020, and my best recourse was to cancel the ticket and just refund the miles (with minor fees), which I did. Those miles got returned within 7 days to my account, which I then used to make new reservations for 2020 (still via the Iberia site); hopefully the reservations stick. On the 2nd ticket, I was able to move dates to May 2020, even though the ticketing date was Sep 2018. It was a matter of HUACA; maybe the agent was junior or they are just loose with their rules. No mention of the 90k promotion in any of the calls.
I do think it is truly YMMV with Iberia.
I do think it is truly YMMV with Iberia.
Last edited by wp_kid; Jun 29, 19 at 3:23 pm
Jul 8, 19, 2:36 pm
#3059
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 315
I cancelled a flight booked using Avios from the 90k after a schedule change and have left the returned Avios in my IB account for now as I wouldn’t want the account to go negative if I transferred them to BA. However I guess they may be laundered now ? So likely little risk?
I'm hoping to get the refund soon so I can book the ticket thats available at non peak rate
Last edited by tdot_guy; Jul 8, 19 at 2:41 pm
