Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Aug 27, 2018, 5:36 am
#2509
Join Date: Oct 2016
Posts: 698
A bit off-topic, but I think this thread is full of people less used to Iberia, so as a newbie too, I will make my observation here.
Ive been using the app to check my Avios balance recently. Why do I get the giggles every time I tap on "my private area"?
Ive been using the app to check my Avios balance recently. Why do I get the giggles every time I tap on "my private area"?
Aug 28, 2018, 12:24 am
#2510
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Update from my side: I haven't found any appealing use for my Avios, I don't travel on OW carriers typically and only generally book flights 4-6 weeks in advance, so wasn't finding anything worthwhile by December, enquired about full refund and forfeiting Avios, Iberia said ok, have received refund e-mails for 6 itineraries thus far. Avios have disappeared.
Given the exchange rate has moved in my favour (well in this regard, not generally, but 1 EUR is worth more to me now) I'm hoping i might gain a bit
Given the exchange rate has moved in my favour (well in this regard, not generally, but 1 EUR is worth more to me now) I'm hoping i might gain a bit
Aug 28, 2018, 1:51 pm
#2511
Join Date: Apr 2018
Posts: 262
Update from my side: I haven't found any appealing use for my Avios, I don't travel on OW carriers typically and only generally book flights 4-6 weeks in advance, so wasn't finding anything worthwhile by December, enquired about full refund and forfeiting Avios, Iberia said ok, have received refund e-mails for 6 itineraries thus far. Avios have disappeared.
Given the exchange rate has moved in my favour (well in this regard, not generally, but 1 EUR is worth more to me now) I'm hoping i might gain a bit
Given the exchange rate has moved in my favour (well in this regard, not generally, but 1 EUR is worth more to me now) I'm hoping i might gain a bit
Aug 28, 2018, 3:37 pm
#2512
Join Date: Mar 2017
Programs: Hhonors Diamond, IHG Platinum, BA Silver
Posts: 260
Aug 28, 2018, 7:20 pm
#2513
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Aug 29, 2018, 9:48 am
#2515
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 251
If the Avios are needed for another booking which are immediately available, it is apparently possible to spend them straight away. Most employees will tell you it is not possible, but if required send me a message and I'll tell you the name of an employee you can ask for who allegedly can do this (week days only).
Aug 30, 2018, 8:35 am
#2517
Join Date: Jul 2018
Posts: 4
Finally got my 90k today......
I waited and waited and then emailed them copying in the executives as mentioned above. Told them that I would be reporting them to the Advertising Standards Authority if they didn't deliver within a few days. Hit my account within 18 hours.
Good luck to anyone who is still waiting!!
I waited and waited and then emailed them copying in the executives as mentioned above. Told them that I would be reporting them to the Advertising Standards Authority if they didn't deliver within a few days. Hit my account within 18 hours.
Good luck to anyone who is still waiting!!
Aug 31, 2018, 5:57 pm
#2520
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 244
Does anyone know what happens if we book an IB flight with these Avios then want to change the date AFTER december 1st?
I know they have to be used by December 1st, and can't be refunded after that, but will we able to change the date in say February / March next year for same route etc, assuming availability? Has anyone had this clarified by Iberia?
Apologies if this had been covered before, I searched but couldn't find the answer!
I know they have to be used by December 1st, and can't be refunded after that, but will we able to change the date in say February / March next year for same route etc, assuming availability? Has anyone had this clarified by Iberia?
Apologies if this had been covered before, I searched but couldn't find the answer!