Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Sep 11, 2018, 1:46 am
#2536
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Sep 11, 2018, 7:41 am
#2538
Join Date: Apr 2010
Location: BSL
Programs: BA OWE, SQ*G, HH Diamond
Posts: 192
negative balance is fine. I can keep in on Iberia but I guess they ll implement a papyal policy kind of style. "collective punishment", e.g. take the Avios from BA account, or your household account etc
Sep 12, 2018, 1:46 am
#2539
Join Date: Nov 2017
Location: Surrey
Programs: BA Gold
Posts: 107
Apologies if this has been discussed up thread but I have a couple of "flights" due soon. I'm wrestling with this decision morally and probs wouldn't do it either way but... could we check in to flights we don't intend to fly and have a chance at EC261 if the plane went tech before boarding?
Sep 12, 2018, 4:08 am
#2541
Join Date: Apr 2015
Posts: 47
Apologies if this has been asked before.
I have already booked a flight using my 90k avios that I would now like to change/cancel. Online changes are not possible and a refund is not possible online either.
I called the German call center and they told me that I can
a) change my booking without additional cost
b) cancel my booking, get my avios back, but will have to make a booking and fly until end of 2018
Somehow, b) doesn't seem 'real' to me. If I remember the promotions fine print correctly a refund was not possible and also only the booking would need to be made in 2018, the flight could happen in 2019.
As Iberia do not want to confirm any of this in writing I am cautious about the refund option although it is preferred due to various reasons.
Does anyone have experience with this already and has some insight?
I have already booked a flight using my 90k avios that I would now like to change/cancel. Online changes are not possible and a refund is not possible online either.
I called the German call center and they told me that I can
a) change my booking without additional cost
b) cancel my booking, get my avios back, but will have to make a booking and fly until end of 2018
Somehow, b) doesn't seem 'real' to me. If I remember the promotions fine print correctly a refund was not possible and also only the booking would need to be made in 2018, the flight could happen in 2019.
As Iberia do not want to confirm any of this in writing I am cautious about the refund option although it is preferred due to various reasons.
Does anyone have experience with this already and has some insight?
Sep 12, 2018, 7:03 am
#2542
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Do not call their German callcenter, they know absolutely nothing about Iberia Plus. Call the Spanish Iberia Plus hotline at +34 917 742 607 (I hope that's the right number).
It is true that you can only change the dates, not the routing. For anything else, you will have to cancel and book again. It will take several days for the Avios to be redeposited into your account.
Usually they should be back in your account after about two weeks, but after 2-3 days, you can call again and again and if you are lucky someone will eventually have mercy and return the Avios to you immediately (maybe tell them you need them urgently for a new booking).
The cancellations are handled by a separate department, therefore nobody will be able to help you the first 2-3 days after your cancellation. So that is the minimum time you will have to wait.
There is also a cancellation fee of (I think) 25€ per segment per person.
Note that you can only rebook/cancel IB and BA flights.
For more information please see this thread: Iberia Award ticket cancel Avios refund
It is true that you can only change the dates, not the routing. For anything else, you will have to cancel and book again. It will take several days for the Avios to be redeposited into your account.
Usually they should be back in your account after about two weeks, but after 2-3 days, you can call again and again and if you are lucky someone will eventually have mercy and return the Avios to you immediately (maybe tell them you need them urgently for a new booking).
The cancellations are handled by a separate department, therefore nobody will be able to help you the first 2-3 days after your cancellation. So that is the minimum time you will have to wait.
There is also a cancellation fee of (I think) 25€ per segment per person.
Note that you can only rebook/cancel IB and BA flights.
For more information please see this thread: Iberia Award ticket cancel Avios refund
Sep 13, 2018, 11:57 am
#2543
Join Date: May 2012
Location: NY
Programs: AA Plat Pro, KrisFlyer Elite Gold
Posts: 578
IB's IT is astonishingly bad. I can access mobile app just fine (which is of little help because no award bookings) but it locks me out of website every single time, then won't let me reset pin, etc. etc. Infuriating.
Sep 13, 2018, 4:37 pm
#2544
Join Date: Sep 2013
Posts: 222
Finally got my 90k today......
I waited and waited and then emailed them copying in the executives as mentioned above. Told them that I would be reporting them to the Advertising Standards Authority if they didn't deliver within a few days. Hit my account within 18 hours.
Good luck to anyone who is still waiting!!
I waited and waited and then emailed them copying in the executives as mentioned above. Told them that I would be reporting them to the Advertising Standards Authority if they didn't deliver within a few days. Hit my account within 18 hours.
Good luck to anyone who is still waiting!!
Sep 13, 2018, 9:59 pm
#2545
Join Date: Jun 2015
Location: PDX
Programs: Hilton Diamond, BonVoy Diamond, AL
Posts: 8
Wow; you finally got yours today? There’s hope?? My account is still locked, they won’t respond to emails and calling them they just say it’s a different dept and they can’t help.
Sep 14, 2018, 7:46 pm
#2546
Join Date: Sep 2013
Posts: 222
I did, was getting very frustrated. It is locked? Have you tried resetting the PIN using the Iberia app?
Sep 16, 2018, 3:14 am
#2547
Join Date: Dec 2009
Location: Canada
Posts: 134
Hi everyone,
I received about 70% of the Avios, which I am quite happy with. Planning to use them for domestic economy travel within US. I found availability on AA, but when I tried looking for the same dates, routes on IB, it shows that nothing is available. What am I missing here? Can someone please point me in the right direction?
I received about 70% of the Avios, which I am quite happy with. Planning to use them for domestic economy travel within US. I found availability on AA, but when I tried looking for the same dates, routes on IB, it shows that nothing is available. What am I missing here? Can someone please point me in the right direction?
Sep 16, 2018, 1:22 pm
#2549
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,214
Any tips? I am trying to book LON-AMS. It keeps returning an error: "We regret to inform you that there are no connecting flights between the cities selected."
It seems that I cannot put LON as my origin and get it to show inventory. If I reverse the trip and then change the dates, it knows there is availability out of LON on the date in question.
Any way to get the website to cooperate?
It seems that I cannot put LON as my origin and get it to show inventory. If I reverse the trip and then change the dates, it knows there is availability out of LON on the date in question.
Any way to get the website to cooperate?
Sep 16, 2018, 2:02 pm
#2550
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
Any tips? I am trying to book LON-AMS. It keeps returning an error: "We regret to inform you that there are no connecting flights between the cities selected."
It seems that I cannot put LON as my origin and get it to show inventory. If I reverse the trip and then change the dates, it knows there is availability out of LON on the date in question.
Any way to get the website to cooperate?
It seems that I cannot put LON as my origin and get it to show inventory. If I reverse the trip and then change the dates, it knows there is availability out of LON on the date in question.
Any way to get the website to cooperate?