Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Aug 2, 2018, 12:11 am
#2431
Join Date: Jul 2014
Posts: 29
Dear Mr. XXXX:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account shortly.
Kind regards,
Your Iberia Plus Service Center.
Last edited by Madli; Aug 2, 2018 at 12:13 am Reason: typo mistake
Aug 2, 2018, 12:35 am
#2432
Join Date: May 2006
Location: Sydney, Australia
Programs: QF Plat, HH Diamond, IHG Platinum, JAL JGC Sapphire
Posts: 42
Not sure if anyone is in the same boat as me and my friends. We created new IB accounts during the promo period, but due to lags on the website we somehow clicked create account twice and inadvertently have created 2x IB accounts at the same time. All of us have used the account that has been created the latest to book the 10 tickets (as we did not realize that duplicate accounts have been created) and have not touched the original account.
Fast forward to July we got e-mails from IB stating that they have cancelled our new accounts (that we actually used to book) as they are duplicates. We have since then been trying to clarify with IB both via phone and e-mail on whether the bookings will be transferred to the original account (that has not been cancelled) but we are only getting the standard response (we have forwarded your response to the relevant department). We haven't received any rejections at all but have just not heard back from anyone.
Anyone been able to get their points credited successfully in a similar situation as us?
Fast forward to July we got e-mails from IB stating that they have cancelled our new accounts (that we actually used to book) as they are duplicates. We have since then been trying to clarify with IB both via phone and e-mail on whether the bookings will be transferred to the original account (that has not been cancelled) but we are only getting the standard response (we have forwarded your response to the relevant department). We haven't received any rejections at all but have just not heard back from anyone.
Anyone been able to get their points credited successfully in a similar situation as us?
Aug 2, 2018, 1:13 am
#2433
Join Date: Jul 2014
Posts: 29
Not sure if anyone is in the same boat as me and my friends. We created new IB accounts during the promo period, but due to lags on the website we somehow clicked create account twice and inadvertently have created 2x IB accounts at the same time. All of us have used the account that has been created the latest to book the 10 tickets (as we did not realize that duplicate accounts have been created) and have not touched the original account.
Fast forward to July we got e-mails from IB stating that they have cancelled our new accounts (that we actually used to book) as they are duplicates. We have since then been trying to clarify with IB both via phone and e-mail on whether the bookings will be transferred to the original account (that has not been cancelled) but we are only getting the standard response (we have forwarded your response to the relevant department). We haven't received any rejections at all but have just not heard back from anyone.
Anyone been able to get their points credited successfully in a similar situation as us?
Fast forward to July we got e-mails from IB stating that they have cancelled our new accounts (that we actually used to book) as they are duplicates. We have since then been trying to clarify with IB both via phone and e-mail on whether the bookings will be transferred to the original account (that has not been cancelled) but we are only getting the standard response (we have forwarded your response to the relevant department). We haven't received any rejections at all but have just not heard back from anyone.
Anyone been able to get their points credited successfully in a similar situation as us?
Aug 2, 2018, 4:59 am
#2434
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 243
My partner sent an email with executives cc around 11 pm last night. Points posted 12 hours later.
Previously she just sent 4 emails to the normal email, never received a response. Seems like it works after all.
Previously she just sent 4 emails to the normal email, never received a response. Seems like it works after all.
Aug 2, 2018, 5:53 am
#2435
Join Date: Apr 2013
Location: London, UK
Programs: BA Gold; Marriott Plat
Posts: 147
Does anyone know at what time exactly rewards become bookable?
The calendar as of today goes to 29th July 2019 (361 days away). When I select a flight on this date and proceed to the payment page, I get the error "You can make a flight reservation only for the next 361 days.". When I look at the previous day there is only economy available which does proceed to the payment page.
The calendar as of today goes to 29th July 2019 (361 days away). When I select a flight on this date and proceed to the payment page, I get the error "You can make a flight reservation only for the next 361 days.". When I look at the previous day there is only economy available which does proceed to the payment page.
Aug 2, 2018, 5:59 am
#2436
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
Does anyone know at what time exactly rewards become bookable?
The calendar as of today goes to 29th July 2019 (361 days away). When I select a flight on this date and proceed to the payment page, I get the error "You can make a flight reservation only for the next 361 days.". When I look at the previous day there is only economy available which does proceed to the payment page.
The calendar as of today goes to 29th July 2019 (361 days away). When I select a flight on this date and proceed to the payment page, I get the error "You can make a flight reservation only for the next 361 days.". When I look at the previous day there is only economy available which does proceed to the payment page.
Aug 2, 2018, 6:00 am
#2437
Join Date: Jan 2016
Posts: 140
i don't suppose there is any chance you could PM the email addresses you used?
Aug 2, 2018, 6:01 am
#2438
Join Date: Jun 2018
Posts: 118
Not sure if anyone is in the same boat as me and my friends. We created new IB accounts during the promo period, but due to lags on the website we somehow clicked create account twice and inadvertently have created 2x IB accounts at the same time. All of us have used the account that has been created the latest to book the 10 tickets (as we did not realize that duplicate accounts have been created) and have not touched the original account.
Fast forward to July we got e-mails from IB stating that they have cancelled our new accounts (that we actually used to book) as they are duplicates. We have since then been trying to clarify with IB both via phone and e-mail on whether the bookings will be transferred to the original account (that has not been cancelled) but we are only getting the standard response (we have forwarded your response to the relevant department). We haven't received any rejections at all but have just not heard back from anyone.
Anyone been able to get their points credited successfully in a similar situation as us?
Fast forward to July we got e-mails from IB stating that they have cancelled our new accounts (that we actually used to book) as they are duplicates. We have since then been trying to clarify with IB both via phone and e-mail on whether the bookings will be transferred to the original account (that has not been cancelled) but we are only getting the standard response (we have forwarded your response to the relevant department). We haven't received any rejections at all but have just not heard back from anyone.
Anyone been able to get their points credited successfully in a similar situation as us?
Aug 2, 2018, 6:06 am
#2439
Join Date: Apr 2013
Location: London, UK
Programs: BA Gold; Marriott Plat
Posts: 147
This is Iberia metal, and I'm able to proceed to payment for a booking at 360 days, but get an error on the payment screen for a booking at 361 days. Is there a specific time it becomes bookable? Midnight in Madrid? Midnight in the country of departure? Scheduled departure time?
Aug 2, 2018, 6:20 am
#2440
Join Date: Jul 2014
Posts: 29
And what did you exactly did to get the points? Only emails to [email protected]?
Aug 2, 2018, 6:20 am
#2441
Join Date: May 2006
Location: Sydney, Australia
Programs: QF Plat, HH Diamond, IHG Platinum, JAL JGC Sapphire
Posts: 42
Just checking you have the same situation (ie they deleted the account where bookings were made) and that they posted? Would you mind sharing if you had to prompt them to do this or did they do it automatically?
Aug 2, 2018, 6:48 am
#2442
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 243
She sent the email to the following:
[email protected]
[email protected]
[email protected]
[email protected]
She put them cc and sent the email to the [email protected] email.
Some emails come back undelivered while others are still working. Notice that the first two emails starts with L.
[email protected]
[email protected]
[email protected]
[email protected]
She put them cc and sent the email to the [email protected] email.
Some emails come back undelivered while others are still working. Notice that the first two emails starts with L.
Last edited by Scandinavian traveler; Aug 2, 2018 at 11:12 am
Aug 2, 2018, 11:08 am
#2444
Join Date: Apr 2009
Posts: 19
Points partially posted in initial batch, then sent an e-mail to clasica, reply on Jul 18 was "If the information in your booking is correct, you should see these credit in your account during the following week."
Nothing changed, so I followed up on Jul 31, got reponse today: "First of all, we want to thank you for contacting us.
In relation to the 9,000 Avios campaign for flights booked at iberia.com, we feel the delay in the resolution, but its resolution is still being processed."
So I still keep my fingers crossed.
Nothing changed, so I followed up on Jul 31, got reponse today: "First of all, we want to thank you for contacting us.
In relation to the 9,000 Avios campaign for flights booked at iberia.com, we feel the delay in the resolution, but its resolution is still being processed."
So I still keep my fingers crossed.
Aug 2, 2018, 5:22 pm
#2445
Join Date: Apr 2018
Posts: 262
Please keep us updated if you were able to get refund. I submitted a week ago and still haven't seen credit on credit card. How long do you plan to wait before doing a charge back?
