Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
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Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Nov 2, 2013, 9:15 pm
#601
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
Turns out I was right - was able to BRG into an ADA standard room. ^ Used booking.com without any troubles for a two night stay in December at the GH SFO. 260 advanced purchased to 154 advanced purchase. Not bad! 
Nov 3, 2013, 2:19 pm
#602
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
Managed at last to find a cheaper rate online with expedia for GH Dubai. Confirmed now minus 20% happy days and diamond cert used for a suite. Bargain.
Nov 5, 2013, 8:22 am
#604
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
Was able to snag a BRG at Orlando Grand Cypress. Hyatt daily rate was $169 with Prestigia rate of $116 (refundable) including tax. BRG rate was $81 before tax/resort fee.
Nov 8, 2013, 3:24 pm
#608
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Just called for a BRG with dhr.com, they wasn't even able to connect to the website to check... and it did work on my computer on the same time !
What happens in BRG department ?
What happens in BRG department ?
Nov 8, 2013, 9:43 pm
#609
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Pays to keep looking. Hyatt started some sort of sale (Season of Savings) and the rate on the Hyatt website went down to 139 EUR (~186 USD). Orbitz had it listed at ~174 USD per night. Reservation updated again with a rate of 104 EUR (~140 USD). Saved over $80 per night and kept the Diamond Suite upgrade.
Nov 8, 2013, 10:03 pm
#610
Join Date: Jul 2009
Location: World
Posts: 1,647
The last Hyatt BRG I got approved was the Hyatt Regency Kyoto all the way back in July (20,700 yen to 14,487 yen). I'm really itching for another BRG, but can't manage to find one.
On that note I just booked the Andaz Wall St @$256.50 ($297.83 w/taxes) - anyone able to find a site with a lower rate for this property on 11/9?
On that note I just booked the Andaz Wall St @$256.50 ($297.83 w/taxes) - anyone able to find a site with a lower rate for this property on 11/9?
Last edited by mster; Nov 8, 2013 at 10:08 pm
Nov 9, 2013, 7:20 am
#611
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
The last Hyatt BRG I got approved was the Hyatt Regency Kyoto all the way back in July (20,700 yen to 14,487 yen). I'm really itching for another BRG, but can't manage to find one.
On that note I just booked the Andaz Wall St @$256.50 ($297.83 w/taxes) - anyone able to find a site with a lower rate for this property on 11/9?
On that note I just booked the Andaz Wall St @$256.50 ($297.83 w/taxes) - anyone able to find a site with a lower rate for this property on 11/9?
Go to Tripadvisor and plug in your dates on the hotel's page. It usually gives anywhere for 4-6 options and their bottom-dollar rate.
Go to Trivago, which does the same.
Other than that, it's important to just try other hotel websites not mentioned within those two and see what they're offering.
I did this for AWS and it looks like you got a pretty good rate.
Nov 9, 2013, 8:49 am
#612
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
I started taking first name and employee code, gave my membership number with the understanding that if the call was dropped/disconnected I expected to be called back.
It worked beautifully.
I suggest next time you do the same.
Nov 9, 2013, 9:16 am
#613
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
If we start asking each BRG agent for their employee code which they must provide, instead of shying away from this extra step, we will start getting better results and have fewer complaints.
I started taking first name and employee code, gave my membership number with the understanding that if the call was dropped/disconnected I expected to be called back.
It worked beautifully.
I suggest next time you do the same.
I started taking first name and employee code, gave my membership number with the understanding that if the call was dropped/disconnected I expected to be called back.
It worked beautifully.
I suggest next time you do the same.
Will try that again.
I suspect Hyatt BRG is not only incompetent but also not honest. Yesterday evening Park Hyatt Toronto was 299$ on Hyatt.com, 193$ on DHR.com, they said they was not able to see it, they said you can try latter, and this morning DHR.com is 317$ !!
I am absolutely not sure that is just bad luck.
Nov 9, 2013, 9:48 am
#614
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Thanks.
Will try that again.
I suspect Hyatt BRG is not only incompetent but also not honest. Yesterday evening Park Hyatt Toronto was 299$ on Hyatt.com, 193$ on DHR.com, they said they was not able to see it, they said you can try latter, and this morning DHR.com is 317$ !!
I am absolutely not sure that is just bad luck.
Will try that again.
I suspect Hyatt BRG is not only incompetent but also not honest. Yesterday evening Park Hyatt Toronto was 299$ on Hyatt.com, 193$ on DHR.com, they said they was not able to see it, they said you can try latter, and this morning DHR.com is 317$ !!
I am absolutely not sure that is just bad luck.
It was in euro, all included.
When I took this fare, apply XE exchange rate and subtract 20% I am very close to the price they gave me, but before taxes.
Is it the right way to do ?
Nov 9, 2013, 10:40 am
#615
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Thanks.
Will try that again.
I suspect Hyatt BRG is not only incompetent but also not honest. Yesterday evening Park Hyatt Toronto was 299$ on Hyatt.com, 193$ on DHR.com, they said they was not able to see it, they said you can try latter, and this morning DHR.com is 317$ !!
I am absolutely not sure that is just bad luck.
Will try that again.
I suspect Hyatt BRG is not only incompetent but also not honest. Yesterday evening Park Hyatt Toronto was 299$ on Hyatt.com, 193$ on DHR.com, they said they was not able to see it, they said you can try latter, and this morning DHR.com is 317$ !!
I am absolutely not sure that is just bad luck.
I had the same experience.
The reality is that there are agents who are not confident enough about validating a particular website and they will use any excuses not to go through with a validation.
In this case you don't wait until the next day.
You call back immediately or you ask to speak with a supervisor.