Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
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Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
May 4, 2013, 7:19 pm
#451
Join Date: Jun 2004
Programs: UA-1K, AA-Gold, H GP-LIfeTime Diamond
Posts: 819
GH D.C.
New at this BRG stuff.....
Hyatt.com shows non-refundable at $152 & $169 for refundable, booked refundable room.
Hotels.com has refundable for $152. Called and was rejected BRG request since Hyatt.com also have $152 rate.
New at this BRG stuff.....
Hyatt.com shows non-refundable at $152 & $169 for refundable, booked refundable room.
Hotels.com has refundable for $152. Called and was rejected BRG request since Hyatt.com also have $152 rate.
May 4, 2013, 7:27 pm
#452
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,732
This is expected. The competing rate must be lower than the lowest hyatt.com rate to complete a BRG. Flexiblity and prepayment do not matter.
May 12, 2013, 1:02 am
#453
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
For my peace of mind, is my understanding correct that successful BRG claims are still eligible stays for points, stay and night credits?
May 12, 2013, 2:13 am
#454
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
May 17, 2013, 7:21 am
#457
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
I just used a BRG for the Hyatt Place Waikiki; best price on Hyatt.com is $199 for a city view room City View Room for dates around Memorial day. On Hotels.com, Pointshound, etc a price of $159.20 is available. $127.36 a night for this hotel seems like a pretty great price.
May 18, 2013, 11:08 am
#458
Join Date: Sep 2009
Location: sfo
Programs: UA 1K, AY Gold, BA Silver, A3 Gold, Hilton Diamond, Marriott Plat, IHG Diamond
Posts: 174
So if I manage to BRG but the competing site has a lower but advanced-purchase rate om it, than Hyatt will make me make an advance-purchase on the BRG rate as well...?
Thanks!
Thanks!
May 18, 2013, 12:19 pm
#459
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 574
May 18, 2013, 12:48 pm
#460
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
May 18, 2013, 3:13 pm
#461
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 574
Hyatt changed their BRG policy at the end of February - they will convert your best flexible rate to a non-cancellable if the rate you're matching to is non-cancellable.
May 18, 2013, 3:18 pm
#462
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 574
Hyatt Place Orlando / Convention Center, 5/30-31
Hyatt.com Rate $71.20
Hotels.com $62.30
BRG Rate with Discount $49.84
Since the Hotels.com rate I was matching was prepaid / non-refundable, they converted my Hyatt flexible rate to the same prepaid terms. Not complaining for a $50 Hyatt stay!
Hyatt.com Rate $71.20
Hotels.com $62.30
BRG Rate with Discount $49.84
Since the Hotels.com rate I was matching was prepaid / non-refundable, they converted my Hyatt flexible rate to the same prepaid terms. Not complaining for a $50 Hyatt stay!
May 18, 2013, 4:26 pm
#463
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
May 19, 2013, 4:52 am
#464
Join Date: Sep 2009
Location: sfo
Programs: UA 1K, AY Gold, BA Silver, A3 Gold, Hilton Diamond, Marriott Plat, IHG Diamond
Posts: 174
May 19, 2013, 11:09 pm
#465
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I'm looking for a 1-night stay at the HR Boston. A good $70 less on Otel.com and DHR.com. But when I call Hyatt, their BRG desk says neither page will load on their computers, and without the ability to look at it directly (my screenshot won't qualify) they can't match. I have no problem accessing the sites on my own. I even directed them through Hipmunk to find the sites, but clicking through presented them with another blank page.
Both sites are owned by Met Global. Seems to me like Hyatt might be blocking access to these pages on their end. Any other ideas or suggestions for getting this approved?
Both sites are owned by Met Global. Seems to me like Hyatt might be blocking access to these pages on their end. Any other ideas or suggestions for getting this approved?
I asked him to speak to another agent, but he wouldn't do that. So I spoke to another agent, who told me that the room type didn't match, therefore I couldn't get a BRG.
I found another hotel in the Hyatt chain on the same website that I thought could do a BRG, called back again, and got the original representative who said he couldn't access hyatt.com. I told him this was crazy at the other rep was able to get onto hyatt.com if only to reject my claim, so he must be able to get on himself. He went away for a long time, and then eventually was able to get another rep to help him and then process my BRG.