Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Sep 16, 2013, 8:58 pm
#526
Join Date: Aug 2013
Location: Tokyo
Programs: DL Diamond, Hyatt Diamond
Posts: 33
Hyatt Regency dallas Noth
$139.50; Hyatt.com
$131.74; Hotels.com & Expedia
$105.39; BRG
First, I tried Hotels.com rate, but denied because "Hotels.com is not instant confirmation". Then success with Expedia.
$139.50; Hyatt.com
$131.74; Hotels.com & Expedia
$105.39; BRG
First, I tried Hotels.com rate, but denied because "Hotels.com is not instant confirmation". Then success with Expedia.
Sep 17, 2013, 9:48 am
#527
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Crazy how deep Hyatt BRG fell if they are denying hotels.com !
Sep 17, 2013, 3:35 pm
#528
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Sep 17, 2013, 4:06 pm
#529
Join Date: Apr 2013
Posts: 343
I would've hung up and called back for a different rep. I'd be shocked if 2 people denied hotels.com.
Sep 17, 2013, 4:44 pm
#530
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Sep 20, 2013, 1:39 am
#533
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
I'm new to the Hyatt BRG process and wanted to clarify my understanding.
First, is it correct that the competing rate does not have to have an identical cancellation policy as the Hyatt rate? For example, if the Hyatt rate requires a 24 hour cancellation and the competing rate requires a three day cancellation, is this acceptable?
Second, I understand the BRG doesn't apply to competing rates that bundle services, including breakfast. Does this mean that a competing B&B rate would not be considered alongside a Hyatt B&B rate?
And third, if this is the case, does that mean that I can't opt out of the competing rate's additional extra? That is, if I'm comparing a Hyatt room only rate to a competing B&B rate, does Hyatt consider the competing rate on a room only basis and simply void the included breakfast?
First, is it correct that the competing rate does not have to have an identical cancellation policy as the Hyatt rate? For example, if the Hyatt rate requires a 24 hour cancellation and the competing rate requires a three day cancellation, is this acceptable?
Second, I understand the BRG doesn't apply to competing rates that bundle services, including breakfast. Does this mean that a competing B&B rate would not be considered alongside a Hyatt B&B rate?
And third, if this is the case, does that mean that I can't opt out of the competing rate's additional extra? That is, if I'm comparing a Hyatt room only rate to a competing B&B rate, does Hyatt consider the competing rate on a room only basis and simply void the included breakfast?
Sep 20, 2013, 5:53 am
#534
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
I'm new to the Hyatt BRG process and wanted to clarify my understanding.
First, is it correct that the competing rate does not have to have an identical cancellation policy as the Hyatt rate? For example, if the Hyatt rate requires a 24 hour cancellation and the competing rate requires a three day cancellation, is this acceptable?
First, is it correct that the competing rate does not have to have an identical cancellation policy as the Hyatt rate? For example, if the Hyatt rate requires a 24 hour cancellation and the competing rate requires a three day cancellation, is this acceptable?
As for my own experience yesterday...
Hyatt Regency Crystal City
Hyatt.com: $215.15 advanced purchase
Pointshound.com: $206 refundable
BRG: $165 refundable
Sep 20, 2013, 8:28 am
#535
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I'm new to the Hyatt BRG process and wanted to clarify my understanding.
First, is it correct that the competing rate does not have to have an identical cancellation policy as the Hyatt rate? For example, if the Hyatt rate requires a 24 hour cancellation and the competing rate requires a three day cancellation, is this acceptable?
Second, I understand the BRG doesn't apply to competing rates that bundle services, including breakfast. Does this mean that a competing B&B rate would not be considered alongside a Hyatt B&B rate?
And third, if this is the case, does that mean that I can't opt out of the competing rate's additional extra? That is, if I'm comparing a Hyatt room only rate to a competing B&B rate, does Hyatt consider the competing rate on a room only basis and simply void the included breakfast?
First, is it correct that the competing rate does not have to have an identical cancellation policy as the Hyatt rate? For example, if the Hyatt rate requires a 24 hour cancellation and the competing rate requires a three day cancellation, is this acceptable?
Second, I understand the BRG doesn't apply to competing rates that bundle services, including breakfast. Does this mean that a competing B&B rate would not be considered alongside a Hyatt B&B rate?
And third, if this is the case, does that mean that I can't opt out of the competing rate's additional extra? That is, if I'm comparing a Hyatt room only rate to a competing B&B rate, does Hyatt consider the competing rate on a room only basis and simply void the included breakfast?
2 & 3. AFAIK BRG only works on rates for the room only - they won't accept rates that include breakfast, taxes etc.
Sep 23, 2013, 7:35 am
#536
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
[QUOTE=healthnut;21475245]They usually match the terms of the cancellation policy. IE. If the matching competitor shows no cancellation, they'll require advance purchase. If cancellation allowed, they will allow it as well.
Thank you both.
Firstly, earlier today I was successful in making a claim against easyclicktravel that saved about USD200 per night, despite this thread saying it's not an applicable website.
Also of note is that the competitor's rate included a full breakfast but I was not matching a Hyatt rate with breakfast (even though my understanding is it's supposed to be simply a room only rate). The confirmation has come through which includes the buffet included.
And, finally, the competitor's cancellation policy was applied.
Firstly, earlier today I was successful in making a claim against easyclicktravel that saved about USD200 per night, despite this thread saying it's not an applicable website.
Also of note is that the competitor's rate included a full breakfast but I was not matching a Hyatt rate with breakfast (even though my understanding is it's supposed to be simply a room only rate). The confirmation has come through which includes the buffet included.
And, finally, the competitor's cancellation policy was applied.
Sep 23, 2013, 8:08 pm
#538
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
[QUOTE=danger;21489357]
You received the red carpet treatment. GP would not match the cancellation policy from www.travel-hawaii.com, even though it was the same rate! GHK Limited Time Offer.
I'm shaking my head as they matched the breakfast for you as well. Did you contact the hotel directly?
They usually match the terms of the cancellation policy. IE. If the matching competitor shows no cancellation, they'll require advance purchase. If cancellation allowed, they will allow it as well.
Thank you both.
Firstly, earlier today I was successful in making a claim against easyclicktravel that saved about USD200 per night, despite this thread saying it's not an applicable website.
Also of note is that the competitor's rate included a full breakfast but I was not matching a Hyatt rate with breakfast (even though my understanding is it's supposed to be simply a room only rate). The confirmation has come through which includes the buffet included.
And, finally, the competitor's cancellation policy was applied.
Thank you both.
Firstly, earlier today I was successful in making a claim against easyclicktravel that saved about USD200 per night, despite this thread saying it's not an applicable website.
Also of note is that the competitor's rate included a full breakfast but I was not matching a Hyatt rate with breakfast (even though my understanding is it's supposed to be simply a room only rate). The confirmation has come through which includes the buffet included.
And, finally, the competitor's cancellation policy was applied.
I'm shaking my head as they matched the breakfast for you as well. Did you contact the hotel directly?
Sep 23, 2013, 8:13 pm
#539
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
You received the red carpet treatment. GP would not match the cancellation policy from www.travel-hawaii.com, even though it was the same rate! GHK Limited Time Offer.
I contacted them prior to making the BRG with screenshots of two competing websites with significantly lower rates that also included breakfast to see if they could come close to either. I got a nice reply saying neither website was associated with them and for the best rates to go to hyatt.com.
Sep 23, 2013, 10:33 pm
#540
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
[QUOTE=Ancien Maestro;21493541]
You received the red carpet treatment. GP would not match the cancellation policy from www.travel-hawaii.com, even though it was the same rate! GHK Limited Time Offer.
I'm shaking my head as they matched the breakfast for you as well. Did you contact the hotel directly?
Last year, I matched a non-refundable third party rate with a refundable Hyatt rate that included two spa treatments, on account of it being the only rate Hyatt was offering on that specific room. And I got to keep all of the benefits of the Hyatt rate.
Sometimes, you get lucky.
You received the red carpet treatment. GP would not match the cancellation policy from www.travel-hawaii.com, even though it was the same rate! GHK Limited Time Offer.
I'm shaking my head as they matched the breakfast for you as well. Did you contact the hotel directly?
Sometimes, you get lucky.