Platinum Extra Awards - MASTER THREAD
Oct 2, 2009 | 11:53 am
#46
Join Date: Oct 2008
Location: Colorado
Programs: UA, AA, Hilton, Hyatt
Posts: 123
choices when 3rd or 6th stay is at HP?
So I have just attained Platinum status. I'm a little confused about the Plat Extras Awards. If my 3rd stay is at a HP, do I earn a certificate for future use? Or must I select my award (food/beverage amenity or 500 pts since I'm at HP) at that stay? If a certificate, are these electronic or paper?
Many thanks!
TBH
Many thanks!
TBH
Oct 2, 2009 | 1:50 pm
#47
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,789
Your Pt Extras award will show up in your acct. a few days after U check out of your 3rd or 6th stay. U can call Hyatt to ask the rep. to deposit 1000 points immediately, or ask for a cert. (IDK if it's paper or electronic) for the other options.
Oct 13, 2009 | 4:20 pm
#48
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
I know this was asked in another thread (http://www.flyertalk.com/forum/hyatt...tra-certs.html), but it's a couple of years old.
Now that we're earning double stay credits, does that apply to the Platinum Extra Awards? I was thinking it must, because of how the award stays are tiered, but after reading through this thread, I can see how a Platinum could reach 21 stays without becoming a Diamond, so...
Does anyone have any experience with this? I'm all for earning extra points, but I don't want to waste Hyatt customer service employees' time.
Now that we're earning double stay credits, does that apply to the Platinum Extra Awards? I was thinking it must, because of how the award stays are tiered, but after reading through this thread, I can see how a Platinum could reach 21 stays without becoming a Diamond, so...
Does anyone have any experience with this? I'm all for earning extra points, but I don't want to waste Hyatt customer service employees' time.
Oct 13, 2009 | 7:27 pm
#49
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Rural TN (but WAS native)
Programs: National Executive Elite, none of the others matter
Posts: 23,831
In the double-stay promotion earlier this year (when I was a platinum), GP Support explained that the double-stays only count for status, not for Platinum Extras - I had asked the same question and they have a separate count to accumulated stays they see when one calls in.
Oct 14, 2009 | 12:30 pm
#50
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
Wirelessly posted (Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaE71-2/100.07.76; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413 UP.Link/6.3.0.0.0)
If you choose GP points on the website, they post immediately - no need to call into CS. The other options will generate a printed cert, which arrives in the mail (fairly quickly IIRC).
If you choose GP points on the website, they post immediately - no need to call into CS. The other options will generate a printed cert, which arrives in the mail (fairly quickly IIRC).
Oct 14, 2009 | 12:38 pm
#51
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
In the double-stay promotion earlier this year (when I was a platinum), GP Support explained that the double-stays only count for status, not for Platinum Extras - I had asked the same question and they have a separate count to accumulated stays they see when one calls in.
Jan 26, 2010 | 6:52 am
#52
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,721
I've been staying almost every day this month to earn FFN. I just noticed a "Platinum extras" email message and finally had time to click on it to see what I had to choose from for stays 3, 6, 9, and 12. I decided to go for the points. I made Diamond some time last week. I suppose that's why I see the error, "An unexpected error has occurred while attempting to process our request...." If I call in will they apply the points or am I out the 5,000 points because I became Diamond before selecting my award? 
Jan 26, 2010 | 9:09 am
#53
Join Date: Nov 2009
Programs: Hyatt, UA
Posts: 176
Diamond amenity
I had several Paltinum amenity awards due thst expired in Jan and Feb, then I got to Diamond end of Nov, I was going to redeem the awards for points or Stabucks card but when I looked last week they had disappeared from my acct
Jan 26, 2010 | 10:18 am
#54
Suspended
Join Date: Dec 2004
Posts: 613
I've been staying almost every day this month to earn FFN. I just noticed a "Platinum extras" email message and finally had time to click on it to see what I had to choose from for stays 3, 6, 9, and 12. I decided to go for the points. I made Diamond some time last week. I suppose that's why I see the error, "An unexpected error has occurred while attempting to process our request...." If I call in will they apply the points or am I out the 5,000 points because I became Diamond before selecting my award?
"An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center."
So I called up customer service and they manually added the points.
Jan 26, 2010 | 10:48 am
#55
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,721
I called in and they added the points 
Jan 26, 2010 | 11:03 am
#56
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,737
for anyone that has redeemed for a F & B item, can you redeem more than 1?
I will be Diamond in the next week. I am taking myself and kids to the PH DC in March. I have 3 pending platinum awards and was thinking of getting 3 F & B items for that trip in addition to my diamond amenity on that trip
I will be Diamond in the next week. I am taking myself and kids to the PH DC in March. I have 3 pending platinum awards and was thinking of getting 3 F & B items for that trip in addition to my diamond amenity on that trip
Jan 26, 2010 | 10:10 pm
#57
Join Date: Feb 2009
Posts: 296
for anyone that has redeemed for a F & B item, can you redeem more than 1?
I will be Diamond in the next week. I am taking myself and kids to the PH DC in March. I have 3 pending platinum awards and was thinking of getting 3 F & B items for that trip in addition to my diamond amenity on that trip
I will be Diamond in the next week. I am taking myself and kids to the PH DC in March. I have 3 pending platinum awards and was thinking of getting 3 F & B items for that trip in addition to my diamond amenity on that trip
Jun 6, 2010 | 9:25 pm
#58
Join Date: Dec 2006
Location: YEG
Posts: 3,929
I received an email for Hyatt platinum extras several months ago. I wasn't sure about the 1,000 points vs. 1,500 points for food. I meant to check about the choices here on FT, but forgot to. Thanks to the previous posters' information as I was unsure about how the the F&B points worked.
I just received an email for my next platinum extras award, which reminded me that I had not made a selection on my previous extras award.
My previous extras award has expired. Is there any chance that if I call in I could still get it?
I just received an email for my next platinum extras award, which reminded me that I had not made a selection on my previous extras award.
My previous extras award has expired. Is there any chance that if I call in I could still get it?
Jun 7, 2010 | 10:00 am
#59
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I received an email for Hyatt platinum extras several months ago. I wasn't sure about the 1,000 points vs. 1,500 points for food. I meant to check about the choices here on FT, but forgot to. Thanks to the previous posters' information as I was unsure about how the the F&B points worked.
I just received an email for my next platinum extras award, which reminded me that I had not made a selection on my previous extras award.
My previous extras award has expired. Is there any chance that if I call in I could still get it?
I just received an email for my next platinum extras award, which reminded me that I had not made a selection on my previous extras award.
My previous extras award has expired. Is there any chance that if I call in I could still get it?
With regards to the platinum awards, once those are expired, there is no way to get them credited.
Geoff B