Originally Posted by
xyzzy
I've been staying almost every day this month to earn FFN. I just noticed a "Platinum extras" email message and finally had time to click on it to see what I had to choose from for stays 3, 6, 9, and 12. I decided to go for the points. I made Diamond some time last week. I suppose that's why I see the error, "An unexpected error has occurred while attempting to process our request...." If I call in will they apply the points or am I out the 5,000 points because I became Diamond before selecting my award?
I get the same error message when I try to redeem my Platinum extras online and I'm still Platinum level so I don't your Diamond status is causing the problem. When I try to redeem the Platinum extras online it says:
"An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center."
So I called up customer service and they manually added the points.