I've been staying almost every day this month to earn FFN. I just noticed a "Platinum extras" email message and finally had time to click on it to see what I had to choose from for stays 3, 6, 9, and 12. I decided to go for the points. I made Diamond some time last week. I suppose that's why I see the error, "An unexpected error has occurred while attempting to process our request...." If I call in will they apply the points or am I out the 5,000 points because I became Diamond before selecting my award?