777 global mile hound

Wow some interesting stuff here and probably off topic from the Churchill.
There are hotels that are rising to the occasion and gone above and beyond to make us feel and be safe in many regards
Others that hide behind the marketing bragging rights of their COVID free cleaning supremacy when its the same old irresponsible
sloppy unsanitary ways pre covid. Unchanged sheets between guests, dirty surfaces ,not changing air filters that are contaminated /dirty,
and a host of other sloppy cleanliness standards
I think for many of us who have taken risks traveling over the years even right after terrorist events and myself being in Hong Kong
during the SARS breakout I think it comes down to individual risk vs benefit equation as there is a part in all of us that says
the outcome may be worth taking the chance until it isn't
Its been a struggle for myself anytime walking out the front door since March wrestling with the internal demons that say fool don't go!

Boraxo

I wish all hotel adopted the same “can do” attitude as the Churchill. Personally I don’t understand why bars are still open in UK but that’s for a higher pay grade to decide, and of course nobody forces you to visit one.

League

Does anyone have an email for a rooms manager or general manager here? I'd like to reach out directly about booking a suitable suite for my family of 4.

hp12c

Here’s the best I have:
[email protected]

chanp

Any recent stays and experiences? Is the club lounge open?

GUWonder

The hotel website now says this: “The Regency Club – Temporarily located in the Promenade.”

chanp

Thanks, anyone use the Club? Same as the one upstairs in terms of offerings?

NeedBAHelperDesperately

This is not a great place to stay, no room service for 3 days, that means you get nothing. I had to buy my own personal items. WiFi’s very spotty and TV didn’t wrk well either. Overpriced place, not worth it.

baccarat_king

Do you mean no housekeeping? Or in-room dining?

NeedBAHelperDesperately

no housekeeping. Not sure about in-room dining because I have not ordered anything from them.

m0hamed

As above, you could have requested daily housekeeping.

b. Housekeeping Service is scheduled every three days, unless the guest requests daily service, in which case the room will be cleaned daily and the linen changed every three days. Please let us know your preference

NeedBAHelperDesperately

I did request fresh towels delivered to my room daily, the front desk entered it, but nothing was done.
I had spoken to the manager once about something that didn’t go well on my trip, he offered an upgrade but I didn’t take it, he’s a very nice guy, but some people in the front desk are what we call in America pompous. The location is excellent, very central.

baccarat_king

It is often better to resolve these issues onsite. After the first day of them "skipping" housekeeping (even though you requested it), perhaps inquire? These types of service issues are seldom resolved positively once you have departed the property.

MAN Flyer

They offer a small selection of snacks to you at the table that last week included Samosas, Olives, Cheese etc and a reasonable selection of drinks to choose from that they serve from the bar there. This has been the arrangement for the last few months and added to full breakfast offered downstairs has been rather nice. They told me last week that the lounge should be reopening this week or next, which is a shame as I prefer the current arrangement.

I had full housekeeping service last week on the first night of a two night stay.

While nowhere near full as it would usually be at this time of the year the hotel was the busiest I have seen it in the half a dozen or so stays there since the start of the pandemic. In February I was one of only two guests.

NeedBAHelperDesperately

I’ve decided to ignore the guy at the counter, I will report back to Hyatt in the USA, right now I don’t have access to phone. Hyatt is actively courting people to use their card so this is not the way to treat customers. I thought Hyatt is an American brand, it should have better customer service than what I received. The one I stayed at in Boston was excellent.