Relocation for Delayed Opening Hotel Problems
#1
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Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Relocation for Delayed Opening Hotel Problems
Hello! I had booked Numu for Christmas & New Years this year. It was supposed to open in October. It's now delayed to February, I think. Hyatt Consumer Affairs has contacted me and (1) refunded my points and (2) told me I'd be booked into a comparable room (suite) in Live Aqua.
For two months now, Hyatt Consumer Affairs has told me there has been a delay in the rebooking. They have made up several excuses for the delay, such as, "the owners of both properties are negotiating", "the team that's handling the rebooking are on site and limited, and it's taking time", and "this is a very large relocation and is taking some time."
I am concerned about Live Aqua selling out for the holiday season. I have called the Hyatt Consumer Affairs people four times and plead my case to have the rebooking confirmed and sent to me. They've now told me that I am "confirmed" but they cannot send the confirmation "right now." When I asked when, they said they have absolutely no idea when the confirmation can be sent.
I really don't understand what is going on. Is Hyatt purposefully delaying so Live Aqua sells out? Is there anyone else I can speak to? I'm quite concerned.
I'm Globalist, by the way, if that matters. The Globalist line cannot help, they refer me to "Consumer Affairs" whom I'm spoken to several times.
For two months now, Hyatt Consumer Affairs has told me there has been a delay in the rebooking. They have made up several excuses for the delay, such as, "the owners of both properties are negotiating", "the team that's handling the rebooking are on site and limited, and it's taking time", and "this is a very large relocation and is taking some time."
I am concerned about Live Aqua selling out for the holiday season. I have called the Hyatt Consumer Affairs people four times and plead my case to have the rebooking confirmed and sent to me. They've now told me that I am "confirmed" but they cannot send the confirmation "right now." When I asked when, they said they have absolutely no idea when the confirmation can be sent.
I really don't understand what is going on. Is Hyatt purposefully delaying so Live Aqua sells out? Is there anyone else I can speak to? I'm quite concerned.
I'm Globalist, by the way, if that matters. The Globalist line cannot help, they refer me to "Consumer Affairs" whom I'm spoken to several times.
#3
Join Date: Apr 2015
Location: IAD
Posts: 735
You are still somewhat far out to XMAS, not much to do other than to keep pushing, every few weeks. If you're very concerned make a reservation with a free cancellation at a comparable property now in case they don't provide a satisfactory resolution.
#4
Join Date: Mar 2022
Programs: WOH Glob
Posts: 48
Hello! I had booked Numu for Christmas & New Years this year. It was supposed to open in October. It's now delayed to February, I think. Hyatt Consumer Affairs has contacted me and (1) refunded my points and (2) told me I'd be booked into a comparable room (suite) in Live Aqua.
For two months now, Hyatt Consumer Affairs has told me there has been a delay in the rebooking. They have made up several excuses for the delay, such as, "the owners of both properties are negotiating", "the team that's handling the rebooking are on site and limited, and it's taking time", and "this is a very large relocation and is taking some time."
I am concerned about Live Aqua selling out for the holiday season. I have called the Hyatt Consumer Affairs people four times and plead my case to have the rebooking confirmed and sent to me. They've now told me that I am "confirmed" but they cannot send the confirmation "right now." When I asked when, they said they have absolutely no idea when the confirmation can be sent.
I really don't understand what is going on. Is Hyatt purposefully delaying so Live Aqua sells out? Is there anyone else I can speak to? I'm quite concerned.
I'm Globalist, by the way, if that matters. The Globalist line cannot help, they refer me to "Consumer Affairs" whom I'm spoken to several times.
For two months now, Hyatt Consumer Affairs has told me there has been a delay in the rebooking. They have made up several excuses for the delay, such as, "the owners of both properties are negotiating", "the team that's handling the rebooking are on site and limited, and it's taking time", and "this is a very large relocation and is taking some time."
I am concerned about Live Aqua selling out for the holiday season. I have called the Hyatt Consumer Affairs people four times and plead my case to have the rebooking confirmed and sent to me. They've now told me that I am "confirmed" but they cannot send the confirmation "right now." When I asked when, they said they have absolutely no idea when the confirmation can be sent.
I really don't understand what is going on. Is Hyatt purposefully delaying so Live Aqua sells out? Is there anyone else I can speak to? I'm quite concerned.
I'm Globalist, by the way, if that matters. The Globalist line cannot help, they refer me to "Consumer Affairs" whom I'm spoken to several times.
Please report back when you make any progress or get any news!
#5
Join Date: Sep 2021
Posts: 307
I'd do this, plus get in writing from Hyatt, that you would like for them to compensate at least partial, and/or cancellation fees for the alternate, if the hotel is not available by then..
#7
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Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
If I were to pay, I would have booked it already LOL.
#8
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Join Date: Sep 2019
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Posts: 2,230
They seem unable to send anything in writing, even my new confirmation. Despite the fact that they have assured me it has been arranged "between the owners of Numu and Live Aqua." I have my doubts!
#9
Join Date: Aug 2020
Posts: 409
I'd take a free stay at Live Aqua, though.
#10
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Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Pretty sweet deal. My reservation at Numu is in February and I feel like they're not going to be opened by then, either. The earliest you can book on the website is April 1st. I haven't heard from Hyatt yet, but I did have a weird "CHANGE" email for my reservation that showed no noticeable change that I could find.
I'd take a free stay at Live Aqua, though.
I'd take a free stay at Live Aqua, though.
#11
Join Date: Oct 2010
Location: USA
Programs: AA Exec Plat, Delta Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 197
Did you ever get the reservation details from Live Aqua?
I followed up with Hyatt a couple days ago over my upcoming Dec/Jan reservation that they also promised in September to rebook at Live Aqua … and they wrote back today saying that rebooking details had to be sent to Live Aqua by a certain date and they can no longer add anyone to this list anymore.
I was promised and accepted in September this rebooking and they are essentially going back on their word.
Curious about your update.
#12
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Join Date: Sep 2019
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Posts: 2,230
Did you ever get the reservation details from Live Aqua?
I followed up with Hyatt a couple days ago over my upcoming Dec/Jan reservation that they also promised in September to rebook at Live Aqua … and they wrote back today saying that rebooking details had to be sent to Live Aqua by a certain date and they can no longer add anyone to this list anymore.
I was promised and accepted in September this rebooking and they are essentially going back on their word.
Curious about your update.
I followed up with Hyatt a couple days ago over my upcoming Dec/Jan reservation that they also promised in September to rebook at Live Aqua … and they wrote back today saying that rebooking details had to be sent to Live Aqua by a certain date and they can no longer add anyone to this list anymore.
I was promised and accepted in September this rebooking and they are essentially going back on their word.
Curious about your update.
That's terrible they're going back on you.
#14
Join Date: Oct 2010
Location: USA
Programs: AA Exec Plat, Delta Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 197
I did, after several mistakes in the confirmation, I got the correct one for all 8 nights. Now we're going back and forth on the 10% "service fee" that Numu and Live Aqua says I'll need to pay personally, while Hyatt Corporate says will be covered since I had an award room. But the room & taxes are settled and covered.
That's terrible they're going back on you.
That's terrible they're going back on you.
#15
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Join Date: Sep 2019
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