Originally Posted by
lifeisart
Did you ever get the reservation details from Live Aqua?
I followed up with Hyatt a couple days ago over my upcoming Dec/Jan reservation that they also promised in September to rebook at Live Aqua … and they wrote back today saying that rebooking details had to be sent to Live Aqua by a certain date and they can no longer add anyone to this list anymore.
I was promised and accepted in September this rebooking and they are essentially going back on their word.
Curious about your update.
I did, after several mistakes in the confirmation, I got the correct one for all 8 nights. Now we're going back and forth on the 10% "service fee" that Numu and Live Aqua says I'll need to pay personally, while Hyatt Corporate says will be covered since I had an award room. But the room & taxes are settled and covered.
That's terrible they're going back on you.