Hello! I had booked
Numu for Christmas & New Years this year. It was supposed to open in October. It's now delayed to February, I think. Hyatt Consumer Affairs has contacted me and (1) refunded my points and (2) told me I'd be booked into a comparable room (suite) in
Live Aqua.
For two months now, Hyatt Consumer Affairs has told me there has been a delay in the rebooking. They have made up several excuses for the delay, such as, "the owners of both properties are negotiating", "the team that's handling the rebooking are on site and limited, and it's taking time", and "this is a very large relocation and is taking some time."
I am concerned about Live Aqua selling out for the holiday season. I have called the Hyatt Consumer Affairs people four times and plead my case to have the rebooking confirmed and sent to me. They've now told me that I am "confirmed" but they cannot send the confirmation "right now." When I asked when, they said they have absolutely no idea when the confirmation can be sent.
I really don't understand what is going on. Is Hyatt purposefully delaying so Live Aqua sells out? Is there anyone else I can speak to? I'm quite concerned.
I'm Globalist, by the way, if that matters. The Globalist line cannot help, they refer me to "Consumer Affairs" whom I'm spoken to several times.