MGM Resorts Stays (Posting Data Points) - MASTER THREAD
Jul 17, 2023, 4:34 pm
#841
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,199
Just sent an email to MGM customer service & cc'd MHC. Signature stay July 2-7 hasn't posted. Called MHC earlier today, no answer. Person who did answer was very happy to cut me off with the wait 14 days line. 14 days will be this Friday. I told her I'm quite familiar with how it works, staying at MGM once/month for the past 1.5 years, they post on Sundays. Her reply was well, good to hear they normally post automatically, call back in 14 days.
Jul 18, 2023, 8:16 am
#842
Join Date: Aug 2022
Location: Los Angeles, California
Programs: IHG Diamond Ambassador, Hyatt Globalist, Marriott Gold, Hilton Gold, Wyndham Diamond
Posts: 74
Received this communication from MGM member services (after submitting an email for a missing stay credit at Excalibur from July 2-6):
Hello,
Thank you for contacting MGM Rewards Member Services. We have sent a retroactive request so that you may receive your World of Hyatt points. Please allow up to 10 days before your account has been credited.
In the future please let the front desk know at the time of check in that you would like to receive World of Hyatt points for your reservation and they can confirm it has been linked. Thank you for being a valued MGM Rewards member we look forward to your next visit.
Thank you for contacting MGM Rewards Member Services. We have sent a retroactive request so that you may receive your World of Hyatt points. Please allow up to 10 days before your account has been credited.
In the future please let the front desk know at the time of check in that you would like to receive World of Hyatt points for your reservation and they can confirm it has been linked. Thank you for being a valued MGM Rewards member we look forward to your next visit.
Jul 19, 2023, 1:56 am
#843
Join Date: Jan 2019
Posts: 9
Phew glad I'm not alone!! Jul 6 check out hasn't posted but a Jul 12 and Jul 13 check out both posted. I'm at 19/20 so this is nerve-wracking AF
Last edited by homewerk; Jul 19, 2023 at 11:20 am
Jul 19, 2023, 11:14 am
#844
Join Date: Jan 2013
Posts: 101
Just wanted to say Luxor stay July 6th checkout and Excalibur stay July 7th checkout, both haven't posted yet. So same boat as everyone else. My last 2 nights needed for Globalist, blah.
Jul 20, 2023, 1:00 pm
#845
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Can't even get MGM customer service to respond about 7/1 missing stay request. Now that the partnership is about to be kaput, it might be difficult -- or I guess even more difficult -- to chase down these missing stay requests.
Jul 20, 2023, 4:04 pm
#846
Join Date: Jun 2006
Location: Houston, TX
Posts: 166
1st week of July posted.
My stay from 1st week of July just posted. Almost 2 weeks after check out.
Jul 21, 2023, 9:58 am
#853
Join Date: Jul 2023
Posts: 4
i also have an exc stay with checkout on july 7 that is missing (1 paid, 1 comp). i'm aware i won't get credit for the comp night if i call/email mgm, so i'm trying to wait as long as possible. what's the longest someone has waited without contacting MGM/Hyatt and still have gotten nights credited?
Jul 21, 2023, 11:55 am
#854
Join Date: Mar 2021
Posts: 402
i also have an exc stay with checkout on july 7 that is missing (1 paid, 1 comp). i'm aware i won't get credit for the comp night if i call/email mgm, so i'm trying to wait as long as possible. what's the longest someone has waited without contacting MGM/Hyatt and still have gotten nights credited?
Jul 23, 2023, 1:01 pm
#855
Join Date: Jul 2021
Posts: 87
Had a one night stay at the Bellagio from this week post today, got the points but no EQN. Contacted Hyatt and they said they put in a retroactive request for the EQN that will take up to 30 days.