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Hyatt Regency London Blackfriars REVIEW - MASTER THREAD - July 2022

Hyatt Regency London Blackfriars REVIEW - MASTER THREAD - July 2022

Old Dec 28, 22, 3:55 am
  #31  
 
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,300
I have a points reservation for mid February and tried to make one for the end of May and the site now shows the hotel is unavailable. Iíll make a back up reservation elsewhere with Hilton.
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Old Jan 1, 23, 8:29 am
  #32  
 
Join Date: Mar 2017
Posts: 8
Originally Posted by Bradleynantwich View Post
I booked 2 rooms (one under my name and the other under my wife's) for the property from Dec 25 for four nights with points. We were both offered 20k points and guaranteed to relocate to Andaz.
I wanted to relocate to one of SLHs and rebooked 2 rooms and paid the point differences.
Did they also book you at the Andaz at no cost to you on top of the 20k comp?
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Old Jan 10, 23, 1:10 am
  #33  
 
Join Date: Feb 2015
Location: UK
Programs: BA Gold, Hilton Diamond, Marriott Platinum Elite, IHG Spire Ambassador, Accor Silver, Hyatt Explori
Posts: 253
Email from the hotel on Friday 6th January suggests that the indicative opening date for the Hyatt Blackfriars is now 1st March.
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Old Jan 10, 23, 7:59 am
  #34  
 
Join Date: Jan 2013
Location: Tri State NYC
Programs: AA EXP, MR PLT ELT, ex Hyatt Diamond, Ex DL RM, Ex UA 1K
Posts: 26
I tried to do booking for one day and multiple days all during March 2023, still wont allow. All were cash, no codes or discount. Typical Hyatt
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Old Jan 13, 23, 6:30 pm
  #35  
 
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,300
Hotel reached out and moved me to GSY on their dime and refunded my points. Very kind of them. I had the option of the andaz or Churchill but wanted to try something else.
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Old Jan 13, 23, 6:31 pm
  #36  
 
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,300
Hotel reached out and moved me to GSY on their dime and refunded my points. Very kind of them. I had the option of the andaz or Churchill but wanted to try something else.
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Old Jan 16, 23, 12:57 pm
  #37  
 
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,146
Can't seem to book in April, either
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Old Feb 11, 23, 12:56 pm
  #38  
 
Join Date: Dec 2010
Location: Indianapolis, IN
Programs: Hyatt Explorist, Marriott Lifetime Gold, Hilton Silver, Delta Platinum, AA Platinum Pro
Posts: 42
Originally Posted by lalala View Post
Hotel reached out and moved me to GSY on their dime and refunded my points. Very kind of them. I had the option of the andaz or Churchill but wanted to try something else.
I had a similar experience, but opted for the Churchill since I have not experienced their renovation. Sadly, I was not too surprised when I checked in today and they had no idea what I was talking about when I referenced Hyatt Blackfriars covering the tab, nor did the reservation (which the Blackfriars folks made for me) account for it.

Anticipating the likelihood of this happening, I gave the front desk supervisor a printout of the email I had received specifying these terms. He said he was sure everything would be fine and he would look into it.

Assuming that's the end of it, not a big deal all in all. But I would still expect Blackfriars to have handled this more smoothly given that they no doubt walked quite a few people under similar terms.

UPDATE 2-15-23
That was indeed the end of it as the Churchill staff did the outreach and apparently got what they needed in order to confirm billing to Blackfriar.
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Last edited by IndyJeffrey; Feb 14, 23 at 11:51 pm
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Old Feb 11, 23, 5:36 pm
  #39  
 
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,300
Originally Posted by IndyJeffrey View Post
I had a similar experience, but opted for the Churchill since I have not experienced their renovation. Sadly, I was not too surprised when I checked in today and they had no idea what I was talking about when I referenced Hyatt Blackfriars covering the tab, nor did the reservation (which the Blackfriars folks made for me) account for it.

Anticipating the likelihood of this happening, I gave the front desk supervisor a printout of the email I had received specifying these terms. He said he was sure everything would be fine and he would look into it.

Assuming that's the end of it, not a big deal all in all. But I would still expect Blackfriars to have handled this more smoothly given that they no doubt walked quite a few people under similar terms.
Iím sorry this happened. Iíll print out my emails as well.
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Old Feb 12, 23, 11:36 am
  #40  
 
Join Date: Jan 2013
Location: Tri State NYC
Programs: AA EXP, MR PLT ELT, ex Hyatt Diamond, Ex DL RM, Ex UA 1K
Posts: 26
I keep trying to book for cash in Feb, March and April, always says opening soon, yet the Hyatt landing page tells me I can earn 500 extra points for staying here till April 30, well that's a good chuckle since it cant be booked. Another Hyatt flop. I asked by Hyatt Concierge and they told me they have no info. The news just gets better and better, offer points for a hotel that cant be booked, no-one at Hyatt knows when it will open, its the trifecta of bad IT, poor info and a misleading promotion. A pox on Hyatts House (not the Hyatt House chain tho). At least the park Hyatt landing page now says opening q1 2024, but who know how accurate that is!
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Old Mar 9, 23, 1:40 pm
  #41  
 
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 963
It appears they had some major issues with this property. I wonder if it will open in 2023 or for some reason they are not finishing whatever work needs to be done.
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Old Mar 9, 23, 3:03 pm
  #42  
iwc
 
Join Date: Jan 2005
Posts: 539
Originally Posted by robertw477 View Post
It appears they had some major issues with this property. I wonder if it will open in 2023 or for some reason they are not finishing whatever work needs to be done.

TripAdvisor showed availability for January 2024.
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Old Mar 9, 23, 6:53 pm
  #43  
 
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,004
I'm sure it will be a fine addition to the London portfolio when it eventually opens. The drama around delaying the opening is riveting.
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Old Mar 22, 23, 8:57 am
  #44  
 
Join Date: Apr 2014
Location: Hong Kong
Programs: BAEC Gold
Posts: 371
I just queried with HR Blackfriars, and got this response -- sharing only what is relevant.
*"Unfortunately, we've had some delays as we are ensuring the hotel is up to Hyatt standard, therefore we are unable to confirm our availability on the requested date."
*"We do hope to open soon, but again are unable to confirm any dates at the current time."

I am keen for HR Blackfriars given the mixed reviews of the ex-CP near Vauxhall
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