Originally Posted by
lalala
Hotel reached out and moved me to GSY on their dime and refunded my points. Very kind of them. I had the option of the andaz or Churchill but wanted to try something else.
I had a similar experience, but opted for the Churchill since I have not experienced their renovation. Sadly, I was not too surprised when I checked in today and they had no idea what I was talking about when I referenced Hyatt Blackfriars covering the tab, nor did the reservation (which the Blackfriars folks made for me) account for it.
Anticipating the likelihood of this happening, I gave the front desk supervisor a printout of the email I had received specifying these terms. He said he was sure everything would be fine and he would look into it.
Assuming that's the end of it, not a big deal all in all. But I would still expect Blackfriars to have handled this more smoothly given that they no doubt walked quite a few people under similar terms.
UPDATE 2-15-23
That was indeed the end of it as the Churchill staff did the outreach and apparently got what they needed in order to confirm billing to Blackfriar.