Rio Hotel & Casino Las Vegas REVIEW - MASTER THREAD (Destination+other brands)
Mar 13, 2024, 9:15 pm
#376
Join Date: May 2015
Posts: 509
I agree they are trying, it’s a hot mess, but they are honestly trying…
1 night stay on 3/4 - Received bill on 3/5, received hyatt points
1 night stay on 3/5 - did not receive bill, no hyatt points yet
2 night stay on 3/6 - did not receive bill, no hyatt points yet
I called Rio billing and they sent me the bills instantly. They had to manually remove the Hash House charges ($55, $55, and $105) but it may be unique to me. The breakfasts were charged to that day's reservation rather than the preceding day.
Honestly customer service has been amazing so far.
1 night stay on 3/5 - did not receive bill, no hyatt points yet
2 night stay on 3/6 - did not receive bill, no hyatt points yet
I called Rio billing and they sent me the bills instantly. They had to manually remove the Hash House charges ($55, $55, and $105) but it may be unique to me. The breakfasts were charged to that day's reservation rather than the preceding day.
Honestly customer service has been amazing so far.
Mar 13, 2024, 11:17 pm
#377
Join Date: Jan 2008
Posts: 3,617
Its always good form to leave some additional gratuity in cash so the server gets it.
They typically don't get more than 15% I believe
when tips are covered.I always tip the extra for good service and a lot extra for exceptional service.
Once the bean counters see how much the tabs are I imagine rates will rise accordingly
Lets hope our fellow WOH members respectfully don't abuse their privileges in the meantime
so we as elite members desirable guests that the hotel wishes to upgrade each and every time
They typically don't get more than 15% I believe
when tips are covered.I always tip the extra for good service and a lot extra for exceptional service.
Once the bean counters see how much the tabs are I imagine rates will rise accordingly
Lets hope our fellow WOH members respectfully don't abuse their privileges in the meantime
so we as elite members desirable guests that the hotel wishes to upgrade each and every time
Mar 14, 2024, 1:15 am
#378
Join Date: Nov 2007
Posts: 355
Also, breakfast is traditionally the highest margin meal for restaurants. Eggs, waffles, etc are all very low cost.
I’d be willing to bet that many Globalists who stay, won’t touch hash house too.
Mar 14, 2024, 7:57 am
#379
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,118
I’m not sure I agree. It’s a casino property, and it’s not as black and white as “Room rate - breakfast benefit = negative revenue for Rio/Hyatt”.
Also, breakfast is traditionally the highest margin meal for restaurants. Eggs, waffles, etc are all very low cost.
I’d be willing to bet that many Globalists who stay, won’t touch hash house too.
Also, breakfast is traditionally the highest margin meal for restaurants. Eggs, waffles, etc are all very low cost.
I’d be willing to bet that many Globalists who stay, won’t touch hash house too.
If I stayed there, my guess is I wouldn't partake in breakfast.
I don't think the calc is as simple as $100 Breakfast - $22 room charge = $78 deficit for each Globalist reservation. Plus rooms aren't always $22.
Mar 14, 2024, 8:47 am
#380
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,150
Mar 14, 2024, 10:32 am
#381
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
Mar 14, 2024, 10:52 am
#382
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,118
That's called "Guest of Honor" now and it's pretty easy to do . . .
Mar 14, 2024, 11:11 am
#383
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,867
Mar 14, 2024, 12:48 pm
#385
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,228
In the long haul its a Hyatt brand(s) so a lot different than the MGM situation where breakfast wasn't a benefit
Certainly the breakfast may be more limited as defined in Hyatt terms etc or a dollar credit etc
And the rates once the renovations are complete should likely rise
My early thoughts
sigh
Mar 14, 2024, 1:12 pm
#387
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
Mar 14, 2024, 1:12 pm
#388
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 556
Bit the bullet and tried a ghost stay, never received email for check in from Rio and ultimately charged no show without the night posting. Oh well, at least it didn't include the resort fee!
Mar 14, 2024, 2:02 pm
#390
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,666
no, just an " eligible rate", paid or points. check the master thread, too.World Of Hyatt Improves Milestone Rewards, Guest Of Honor (From 1/1/2024) - FlyerTalk Forums
(A) one (1) Guest of Honor award (“Guest of Honor Award”). Guest of Honor Award is valid through the end of the year in which it was earned, plus fourteen (14) months. Award is valid in connection with reservations with a checkout date on or before the expiration of the award. A Guest of Honor Award may be applied where the Member makes a paid reservation (at an Eligible Rate) or redeems a Free Night Award or Points + Cash Award. Where a Guest of Honor Award has been applied to a stay, the registered guest will be treated as a “Guest of Honor” at the applicable hotel or resort. This means that the registered guest will receive all Globalist In-hotel Benefits available at the applicable hotel or resort (As set out in Appendix C, one In-Hotel Benefit available to Globalists, among others, is free parking on Free Night Awards, where parking can be billed to the guest’s room. This benefit is available to the registered guest when a Guest of Honor Award has been applied to a Free Night Award (but, as with the Globalist benefit, not for any paid night).) Upon completion of the registered guest’s stay, the Member originally gifting the Guest of Honor Award for that stay will receive credit for one (1) Tier-Qualifying Night in the program – regardless of the length of the guest’s stay (unless the Guest of Honor Award is used by the Member for their own stay, in which case the Member will only earn Tier-Qualifying Night credits for each eligible night of their stay as otherwise provided for in the Program). Please note that the Tier Qualifying Night credit will go to the Member who first gifted the award, even if the Guest of Honor Award gift recipient later redeems the Guest of Honor Award on a reservation they’ve booked for another person. The registered guest on any stay to which a Guest of Honor award is applied consents to the disclosure of the fact that the award has been redeemed (and when) to the Member gifting the award, where applicable. Gifting of an award is subject to the limitations and restrictions set forth in the Gifting an Awardsection of these Terms. Guest of Honor Awards are redeemable for a maximum of seven (7) consecutive nights on any one stay at a single property. Guest of Honor Awards may be applied only to reservations at a participating Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Thompson Hotels, Alila (some locations only), JdV by Hyatt, Dream (some locations only), Destination by Hyatt (both participating Destination Hotels and participating Destination Residences locations), Caption by Hyatt, Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara, Hyatt Vivid, Impression by Secrets, Secrets, Breathless, Zoëtry, Alua, Sunscape, or other Legacy AMR Collection (some locations only) hotel or resort. Not valid at Hyatt Vacation Club properties.