Yes-escape from stay at home kids and neighborhood leaf blowers. Work and quiet nap. A terrific combination.

Does anyone know if you get Globalist breakfast on the office for a day?

Worth checking with the property directly via email or with the Hyatt Twitter rep / your concierge.

I would guess that it's not included, in the same way that you wouldn't get breakfast included (as standard) on day of check in if you were to check into a stay super early You might get lucky / the rate may be generous enough to include this - in which case it could be better value to book an office for the day vs. paying for breakfast for 2 people at a local restaurant!

The WFH at the Andaz Mayakoba rate includes 1 dinner for all registered guests per week at Tinto del Pupo, the casual beach area restaurant. When we checked in the front desk told us it was a special menu we should request ahead of time. So yesterday my wife called by in the afternoon to ask the restaurant to give us the dinner that evening. She was told that it was actually being served at Sotavento, the fancy beach restaurant. So she walked over to Sotavento, where someone told her the special menu had three choices including steak and salmon and set up a reservation for 6:00. We were confused, but figured that as Tinto del Pupo was unexpectedly closed for breakfast, forcing beach area guests to travel to the lagoon area restaurant, the dinner service must have been consolidated at Sotavento.

But when we showed up and asked for the special menu the waitress was confused. A few minutes later a supervisor came and told us that our included dinner was indeed at Tinto del Pupo which was actually open (though almost empty). I asked him to walk over there with us and explain that to the staff. He did, getting us seated and leaving an iPad which displayed the otherwise unobtainable special menu for "Long stay guests." Even so when the waiter came he started to explain about our 20% discount, and seemed entirely unfamiliar with the special menu. He went back to Sotavento to talk to the supervisor, and eventually returned and let us order.

The real special menu is underwhelming. The only choices for main course are tacos: mushroom, tempura fish, octopus, or pork. But you do get to choose an appetizer, soup/salad, and desert each plus two drinks a person including alcohol. The appetizers were enormous, so actually more food than we could eat. Maybe designed the menu had imagined they would prepare small portions, rather than the regular sharable ones. Choices included guacamole, fish tostadas, Caesar salad and tortilla soup. Our order included two tortilla soups and two Caesar salads but weirdly be brought just one of each. When we asked where the others were, he explained he was serving by courses and they would come later. So the food is basic and the service eccentric, but the quality is fine and the portions generous. At the end we had to sign for the full amount, about $50 per person, and I think we'll be left on the hook for the tip. As we're now several months into the promo I am surprised that they are so many rough edges. I figured they'd just let us choose whatever the all inclusive guests get at that restaurant, which would have been much more straightforward.

Some more rough edges with today's room service breakfast. Place the order last night, for delivery at 8:15. The morning they called at 7:05, which woke us up. My son picked up. He says that they asked if we wanted breakfast now, and he said to bring it in half an hour. At 7:45 we called back, and found that they seemed to have lost or cancelled the order. I had to repeat everything in it, and it finally showed up 8:45. I think the problem was that we called 10:30 last night, after the real room service people had gone home, and thus the front desk person who took the order didn't pass it on properly.

Our experience wasn�t quite as confusing - they knew about the set menu. But they didn�t offer us any drinks at all! Or, at least, didn�t offer / tell us that there were drinks included.

I agree that the selection on the set menu wasn�t great. You do get plenty of food but the choice is more limited vs the main menu. I didn�t understand why they restricted it so much since the set menu items were all in the same price range as the regular menu items. It would have made more sense if they just said �you get one appetizer, one salad or soup, one entree and one dessert� rather than this whole other setup.

Having moved on from the Andaz to the GH PDC I find myself without much to add to the existing posts, other than confirming that things are still the same. The workspace is a chance to sit in the closed Grand Club, which has coffee and soda but nothing else. With the club closed you instead get full breakfast buffet in the restaurant, plus evening nibbles and drinks/cocktails in the restaurant.

With a TSU we got a plunge pool oceanfront suite. Don't know if that is exactly the "standard suite" we were entitled to, but it is the same cira 600 sqft size and so with 2 adults, two children felt very cramped for the first few days vs. the outstanding suite at the Andaz. We now adjusted and find it workable but not elegant. The resort is still stylish but the suite itself is worn -- the sofa bed mattress is in a bad state, the cushions are stained, and some of the furniture is scuffed. There are still real cups and glasses in the room, vs. the paper cups only in other hotels. On balance I like this.

If prices were fairly similar (which they are in early Jan, but not when booking further out) I would certainly take the Andaz for WFH. The walkable shops and restaurants are the main advantage for the GH, but right now the streets feel like a superspreader event -- a lot of drunk, maskless young people wandering around and crowding into places like Senor Frog's. And the price/quality of the walkable restaurants has not impressed us so far, even using the Google reviews to screen them. I preferred the Puerto Morelos restaurants we were driving to from the Andaz. Also the dayclub makes it harder to work here. Its website claims it is open every day except Monday, but perhaps nobody comes except at weekends as it hasn't been active Monday-Thursday.

Food is hit and miss, and the main menu offered (almost the same pool side and in restaurant) is rather eccentric. Like when we first arrived there were two salads: either a tomato salad with crab or a grilled watermelon salad. After the monthly change over there is now a chicken caesar salad, but the (terrible) pizza options vanished. Desserts are good, so some days we go out for an early dinner and save the $50 credit for tips and desert.

We miss the former club evening offerings, which I recall as being unusually good for North America. In fact the club was my main memory of a stay four years ago. They now bring nuts, chips, guacamole and a few mini quesadillas plus carrot and celery strips. Maybe cheese and ham if you are lucky, but not every day. OTOH the cocktail menu is pretty good for a resort, with some well balanced choices such as the Smoky Tamarind. As reported previously they expect tips on all drinks and breakfast items, which contrary to the WoH T&C for breakfast were left on the bill at checkout at the Andaz and I assume will also be left here. The staff are all friendly and try hard.

Breakfast buffet is also hit and miss: some tasty items, some not. One oddity: they will not allow you to order a la carte for the included breakfast, either as WFH or a globalist. Perhaps to maximize the bill, and therefore the tips? Don't recall being denied this anywhere before.

Another peculiarity: they demand car keys be left with the valet even when self parking. I was told that this is true whether parking on the upper area close to the lobby or in the garage which I recall previously operating in a more conventional way.. So as self parking is included in WFH (and currently free for globalists anyway) but valet parking isn't I am going to check the bill carefully to make sure we are not charged for parking.

Looking at rates next year for a possible Feb return before the quadruple points and double EQN expire, I notice that the WFH rate is now significantly more than the cheapest flexible rate. With the $50 F&B credit replaced by breakfast, WFH no longer makes much sense for a globalist here. The only benefits are the airport transport and sitting in a closed lounge, and there is plenty of socially distanced, shady work space in the lobby and restaurant. For anyone else the breakfast, resort fee waived, etc. still make the WFH compelling (particularly if you are not actually working).

I don�t think hyatt has extended rate in the system to go past March 2021 nor has the minimum stay dropped down to 5... Hyatt Twitter doesn�t know either.

Prior to COVID, Diamond upgrade confirmed into Grand Suite and no plunge pool. 12 and up is considered an adult and diamonds also pay $35 per night for our child in the same room.

Food is largely a missed for us. We paid $135 more for WFH rate vs the lowest member rate at the time and got $350 food credit. If you look at the math, I guess we should look beyond the overpriced food (12 baby wings for US$21 and over cooked steaks)



.......after 3 days of the same stuff on different plates, we were tired of the evening snacks.



100% agree on the staff and services provided. I also checked and confirmed with my concierge on WoH�s tipping policy. Nevertheless, still felt obligated to add to the tip line when servers told us that Hyatt Corp does not cover diamond�s tips during breakfast.

breakfast was a missed for us too. Cold pancake, cold French toast....take your pick every other day. Day 5, started to ask the cook to put them in microwave. At least cooked to order eggs are warm. Felt the same way about them jacking up the buffet bill and can�t order menu items. During evening cocktail, my child ordered a virgin drink but the bill showed full price with alcohol. I pointed out the error and was told that �...doesn�t matter, all of our drinks are free.....�

I had prior email communication with hotel and they approved self park to minimize people contact with my rental. They wanted my key too, but I just parked in a spot up top that is not blocking anyone and ignored their request. I simply told them that I had front desk�s approval to do the self parking and gave them my room number.

Im used to hotels jacking up the buffet price... but ~$30 for that buffet is pretty darn steep.

At this property I think the WFH can make sense for someone who’s there for a week or so and isn’t globalist. The breakfast is convenient (if not very good), access to the spa and on short trips you can get good value from the included airport transfer (saving at least $120). For globalists, there’s really not that much value in WFH now that they no longer offer the $50 daily credit.

On to the third and final of our WFH stays in PDC. This hotel is definitely an outlier. I booked the rate a couple of months ago, and it now no longer seems to be offered at the beach house, only at the main house. The main attraction at that time was that the rate was loaded with a requirement that stays start by Dec 19 but no end date. So we could book it through what were then very expensive Xmas dates in the local Hyatts. Something like $128++ a night. They even had it loaded through NYE, but we are leaving before then. However, as our older son is 12 and thus an adult in Mexican hotel terms, that added about $40 a night, and the additional differential for a suite was only about $25 a night so we finished up around $195++ a night for 8 nights in a suite, which is about half what the other Hyatt options were asking. As it turned out, the hotel remained closed until a couple of days ago do we are among the first guests since it reopened.

Check in was unlike any other Hyatt family experience I've ever had. It took more than an hour. The hotel is tiny, 28 rooms, and there were two front desk staff on duty. But "since the hurricane" they have been having huge problems with their credit card terminals. They run transactions repeatedly, try different corners of the lobby for better reception (the wifi signal shows as strong, so I doubt this is actually the problem) and roam out into the pool area. We were offered drinks while we waited, but were not allowed to the rooms. Another weirdness: they insist on taking the full amount as a charge at check in, plus a separate hold for incidentals. This caused great annoyance for a couple next to me, who had been hoping to use one card for checkin and receive their Chase Hyatt card in time to make the final charge on it. It also doubled the check in delays. Don't remember this ever at a full service hotel -- maybe the cash flow is so dire that the management can't wait a week for the cash.

Also, they charged in USD without asking me, which has never happened to me before in Mexico and hides a bogus conversion charge. So when they finally succeeded, we had to wait another 15 mins for them to reverse the USD charge and re do in pesos. It finally went through on the restaurant terminal, which may mean I don't get the extra points from Chase for Hyatt spend.

Had a particular annoyance that in addition to the extra charge we were already paying for our 12 year old "adult" they insisted on a further USD 400 for our 9 year old son. I remember SPG had a "kids sleep free in existing bedding" policy, and while Hyatt might not promise that officially I can't remember having a fee in a country where he's considered a child. (Unlike say Japan where adult is 5+ or some of the European countries where rooms are tiny and occupancy limits strict so you need a second room). There was no child charge for an under 12 child at JW Marriott Cancun, the Andaz, the Grand Hyatt PDC, the Westin Cancun, the 4pts Cancun, the Aloft Cancun, the Hyatt Regency Merida, the IC Cozumel, the Westin Cozumel, or any of the 5 Luxury Collection Haciendas we've stayed in over the last few years. And as the room is paid before you ever see a folio I am not 100% sure they really waived the resort fee. The lady I dealt with mostly said I had to, but her coworker said I wasn't paying it.

The rate description says it includes free self parking and a discount on valet. But the valet says there is no hotel arranged self parking. Fortunately parking is currently free for globalists anyway, and they knew this. They also agreed that we could have breakfast for all four, rather than just "American breakfast for two" as per the rate description. So at least we didn't have to fight for the other benefits. With the combination of pandemic and hurricane I am cutting everyone some slack and did not get angry. And we are still getting a good rate for Xmas week. But the experience is not encouraging me to come back here. (On the topic of parking, the road is being reconstructed which makes it a little harder to get here, but not so far impassible. We were warned it might be necessary to park two blocks away and call the valet if it is temporarily closed).

On the plus side, they really did follow through on WFH promise by giving us a dedicated work room on the lowest floor, and issued the key for the whole stay rather than making us claim it daily as at the Andaz. And they put a desk in the work room, which is nice as the suite has nothing desk-like or dining table-like in it, despite plenty of room. So it's a great work and study space, and gives us the extra bathroom that's so useful on family trips (and the suite doesn't have). Also the internet is fine, about 10Mbps and so far reliable -- after the credit card fiasco I'd been worried about this. No coffee maker or kettle in the room, which annoys me -- I know the highest tier brands skip this item, like Luxury Collection and St Regis, but the Andaz had one and that's a far superior hotel. And the minibar has turned into a fridge, with surprises me in a hotel with these pretentions (but works better for us).

Seeing the work room, I'm regretting paying for the suite. Should have booked two regular rooms and saved the extra person charges. The regular room is over 600sqft and has all the same furniture as the suite, but as the suite is longer the sofa is placed in a less convenient location where you can't see the (only) TV. Same shower and bath, though the suite has more luggage storage in the bathroom and an extra basin. Same coffee table, chairs, bed, high stands, and mirror. But the suite is just an oversized room with more empty space and a fuller ocean view. And the air conditioning is the least effective I remember having in Mexico, so rather sweaty at night.

The hotel has a stylish boutique, South Beach kind of feel. Tiny pool, nice beach front restaurant. It's overpriced for Mexico, but there is an option to buy F&B credit half price, which I haven't been able to do yet because the credit card machine is still struggling and for some reason they can't do this from the $700 they already held for incidentals. The cooked to order breakfast dishes were tasty and sometimes spicy, a nice change from bland buffets. Aside from the weirdness at check-in, it reminds me of a couple of Four Points by Sheraton hotels back in the SPG days that were surprisingly stylish but too small to be a fancier brand, like the 4pts Punta Gorda in Florida, the Penang 4pts on the beach outside Georgetown in Malaysia, or the 4pts Panoramahaus on Dornbirn, Austria. It is well located for restaurants in walkable distance, and going a couple of blocks inland from the bustling and thus rather scary main tourist street gives tasty and well-priced eating options that don't fill me with pandemic terror.

Update after 3 nights: More evidence of cash flow problems. Yesterday we were warned that the breakfast berry plate would contain only strawberries, rather than the promised array of many actual berries. But there was fresh and tasty orange juice and grapefruit juice. Today no grapefruit juice, and the orange tasted as if made from powder. Last night we were the only customers at the bar, which had run out of ingredients for at least one of the five cocktails on its rather short list. Also the pool closes at 7pm, which is not great for refreshing after work. Closes as in a guy comes and says you can't use it, not the usual resort thing that towel guys go home but leave a few out for latecomers. Maybe they're worried rowdy drunks would make the nearby restaurant and bar less classy. From 8pm to close the beachfront restaurant and bar were entirely empty, unlike some busy spots just up and down the beach, so the upscale format doesn't seem to be resonating with the current PDC visitors. Also, unlike the larger resorts nobody seems to be removing the stinky brown seaweed which accumulates in front of the hotel. At least I hope it's the seaweed that makes the smell.

Update after 6 nights: The air conditioning failed completely in the WFH room, though they were able to fix it. The duplicate $2K charge from checkin finally went away yesterday, but it was the smaller amount. So to charge me in pesos they converted to dollars, then converted back to pesos at 20 to 1 which cost me an extra $25. Also the original charge posted as the hotel, but the second attempt in pesos finally worked from the restaurant credit terminal so I'm losing out on 4K chase bonus points for Hyatt spend. Breakfast is good. Other food mixed -- one day pool lunch was fast and tasty, yesterday it took an hour and was cold. Room service was disappointing and also cold. Menu limited and many items unavailable. For example, none of the 6 beers shown on the online menu were actually available. Given the experience so far I suspect that the spend, which will be spread over payment on arrival, extra room charge, F&B credit purchase and incidentals on checkout, will take some effort to get posted properly as points. Contractors turned up to start doing patio repairs (banging at 11pm) and clear the smelly seaweed.

Hotel conclusion: The "Main House" is adults only, with the smaller Beach House allowing families. But with the extra $50 a night (after tax) per child charge even for under 12s, there's no reason why a family would ever stay here unless the rate is much lower than the GH. Also adults, but not children, can use the larger pool at the Main House when staying at the Beach House. Overall, "feels like a really nice Four Points" only goes so far. OTOH, if the WFH rate comes back at the Beach House and there are just two of you then it could be a great deal, as you'd get two full rooms to work in and one of them gets a desk. Don't pay for a suite here or waste a TSU. Didn't visit the Main House yet, but at cat 3 it could be a good value.

WFH conclusion: Overall we've enjoyed the WFH experience and with the extension of the promos, plus double EQNs, plan to do some more in Feb if the progress of the pandemic makes this feel reasonably responsible. The rates first offered in Mexico included some excellent deals, but as occupancy has recovered the current WFH offerings in the PDC area are less compelling, and using points (with current rebate) or booking other rates is starting to make sense again. Have been thinking either of a return to the GH PDC (as Andaz rates currently much higher) or maybe the Lost Pines in Texas which we could drive to and doesn't raise the prospect of becoming ill abroad. Lost Pines WFH rates are currently $199 a night ++ for all of Feb.

appears that the rate can now be booked past the original March 2021 timeframe. however, i haven't been able to find anything with the new minimum 5 nights, still appears to be 7 minimum nights.

You can book 7 nights then ask concierge/twitter to cut it down to 5 nights

Wont they reprice if you�re changing trip duration?

Is lounge access usually included with these rates?

There are some fantastic rates here in Asia and lounge access or breakfast would make this an even greater deal. Rate rule says:

Breakfast is usually included (but it should state this in the rate terms) but lounge access usually isn�t included (unless you�re globalist or have some club access passes to use up [and if the stay is 7 nights or less]).