Thompson Playa del Carmen - REVIEW - MASTER THREAD
May 7, 2022, 7:50 am
#76
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
The side facing west, the side facing OPPOSITE the sea and the mall. They got into a massive debate about how there's no difference between north and south at two in the morning and then I go: "What about west?" That was the secret key that unlocked the door to a quiet room. Anyway, I'd never stay in this hotel again unless I could be sure of a west-facing room.
May 27, 2022, 7:37 am
#77
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
Travelzoo has a deal going right now for Main House https://www.travelzoo.com/local-deal...etaway/391073/ $469 for 3 nights (and options for 4 and 5 night stays) with included breakfast and waived resort fee. I'm not biting, but pretty decent deal for non-Globalists who would otherwise have to pay for both.
Jun 4, 2022, 10:13 pm
#78
Join Date: Dec 2007
Location: SFO
Posts: 4,916
What’s the deal with breakfast here? Based on reading upthread that certain dishes have upcharges… but other don’t. Is it a buffet plus an a la carte dish? Can you have more than one “standard” a la carte dish for globalist breakfast? Has anyone stayed here in a Prive rate that includes breakfast? Does the Prive breakfast include everything on the menu? Lastly, how does breakfast at the beach house work for globalist (or prive)? Thanks
Jun 5, 2022, 11:09 am
#79
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
What’s the deal with breakfast here? Based on reading upthread that certain dishes have upcharges… but other don’t. Is it a buffet plus an a la carte dish? Can you have more than one “standard” a la carte dish for globalist breakfast? Has anyone stayed here in a Prive rate that includes breakfast? Does the Prive breakfast include everything on the menu? Lastly, how does breakfast at the beach house work for globalist (or prive)? Thanks
Jun 5, 2022, 3:25 pm
#80
Join Date: Dec 2007
Location: SFO
Posts: 4,916
Jul 26, 2022, 1:14 pm
#81
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 414
As for breakfast, I went to both properties and they told me only the Globalist breakfast was free. I never actually got clarification if this was correct or not. I think the restaurants could tell I was a Globalist, but they couldn't tell I was on a Prive rate. I probably should have asked. I HIGHLY recommend booking Prive here. Just ask for clarification on what the breakfast benefit is at check-in.
Dec 21, 2022, 5:18 pm
#83
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 414
I'll give a quick update. I just completed a three night stay here during the first week of December '22. I also stayed here in July '22, and Feb '22. I think I know the hotel pretty well.
I loved the property my first two stays. It's a good deal, especially with Prive, and I found they took pretty good care of Globalists. Unfortunately, after my most recent stay, the level of service seems to really have gone downhill. 100% of the staff seems to be new, and I'm curious if ownership may have changed. Everyone is still friendly, but they don't really seem to know how things work. Nobody ever mentioned me being a Globalist at check-in. I never received a Prive welcome amenity. Housekeeping never replaced glasses. It was a battle every time I tried to charge something to the room. They would always say "cash or credit card is better," once I was even outright denied. Frustrating when you're trying to spend the Prive credit. Service requests would often go unfulfilled. There was no TV at all (not even Chromecast) and the internet didn't work during my stay. I suspect that to be a temporary problem, but it was a big problem. Many other things went wrong, but I don't want to sound pedantic.
Prive breakfast has been downgraded to just eggs/pastries. Globalist breakfast is the same, so for Globalists nothing has changed, but for Prive, they've definitely made the breakfast worse.
It's still a good hotel. The property looks great, the pool is fun, and don't worry about the sound, the rooms are well insulated, but the property seems to have stopped caring so much. I feel like this happens quite often in Mexico. I believe I did catch the property in an off week, and I'll probably give it one more chance, but for the time being, temper your expectations. If you get the 3rd night free Prive deal, it's definitely a great value, but certainly not the excellent property that it used to be.
I loved the property my first two stays. It's a good deal, especially with Prive, and I found they took pretty good care of Globalists. Unfortunately, after my most recent stay, the level of service seems to really have gone downhill. 100% of the staff seems to be new, and I'm curious if ownership may have changed. Everyone is still friendly, but they don't really seem to know how things work. Nobody ever mentioned me being a Globalist at check-in. I never received a Prive welcome amenity. Housekeeping never replaced glasses. It was a battle every time I tried to charge something to the room. They would always say "cash or credit card is better," once I was even outright denied. Frustrating when you're trying to spend the Prive credit. Service requests would often go unfulfilled. There was no TV at all (not even Chromecast) and the internet didn't work during my stay. I suspect that to be a temporary problem, but it was a big problem. Many other things went wrong, but I don't want to sound pedantic.
Prive breakfast has been downgraded to just eggs/pastries. Globalist breakfast is the same, so for Globalists nothing has changed, but for Prive, they've definitely made the breakfast worse.
It's still a good hotel. The property looks great, the pool is fun, and don't worry about the sound, the rooms are well insulated, but the property seems to have stopped caring so much. I feel like this happens quite often in Mexico. I believe I did catch the property in an off week, and I'll probably give it one more chance, but for the time being, temper your expectations. If you get the 3rd night free Prive deal, it's definitely a great value, but certainly not the excellent property that it used to be.
Apr 17, 2023, 11:55 pm
#84
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I'll give a quick update. I just completed a three night stay here during the first week of December '22. I also stayed here in July '22, and Feb '22. I think I know the hotel pretty well.
I loved the property my first two stays. It's a good deal, especially with Prive, and I found they took pretty good care of Globalists. Unfortunately, after my most recent stay, the level of service seems to really have gone downhill. 100% of the staff seems to be new, and I'm curious if ownership may have changed. Everyone is still friendly, but they don't really seem to know how things work. Nobody ever mentioned me being a Globalist at check-in. I never received a Prive welcome amenity. Housekeeping never replaced glasses. It was a battle every time I tried to charge something to the room. They would always say "cash or credit card is better," once I was even outright denied. Frustrating when you're trying to spend the Prive credit. Service requests would often go unfulfilled. There was no TV at all (not even Chromecast) and the internet didn't work during my stay. I suspect that to be a temporary problem, but it was a big problem. Many other things went wrong, but I don't want to sound pedantic.
Prive breakfast has been downgraded to just eggs/pastries. Globalist breakfast is the same, so for Globalists nothing has changed, but for Prive, they've definitely made the breakfast worse.
It's still a good hotel. The property looks great, the pool is fun, and don't worry about the sound, the rooms are well insulated, but the property seems to have stopped caring so much. I feel like this happens quite often in Mexico. I believe I did catch the property in an off week, and I'll probably give it one more chance, but for the time being, temper your expectations. If you get the 3rd night free Prive deal, it's definitely a great value, but certainly not the excellent property that it used to be.
I loved the property my first two stays. It's a good deal, especially with Prive, and I found they took pretty good care of Globalists. Unfortunately, after my most recent stay, the level of service seems to really have gone downhill. 100% of the staff seems to be new, and I'm curious if ownership may have changed. Everyone is still friendly, but they don't really seem to know how things work. Nobody ever mentioned me being a Globalist at check-in. I never received a Prive welcome amenity. Housekeeping never replaced glasses. It was a battle every time I tried to charge something to the room. They would always say "cash or credit card is better," once I was even outright denied. Frustrating when you're trying to spend the Prive credit. Service requests would often go unfulfilled. There was no TV at all (not even Chromecast) and the internet didn't work during my stay. I suspect that to be a temporary problem, but it was a big problem. Many other things went wrong, but I don't want to sound pedantic.
Prive breakfast has been downgraded to just eggs/pastries. Globalist breakfast is the same, so for Globalists nothing has changed, but for Prive, they've definitely made the breakfast worse.
It's still a good hotel. The property looks great, the pool is fun, and don't worry about the sound, the rooms are well insulated, but the property seems to have stopped caring so much. I feel like this happens quite often in Mexico. I believe I did catch the property in an off week, and I'll probably give it one more chance, but for the time being, temper your expectations. If you get the 3rd night free Prive deal, it's definitely a great value, but certainly not the excellent property that it used to be.
I don't remember that language being there last year when I went. The main reason I liked it was that for the price, getting to go to the day club every day was a great deal. And it's not like they have a different pool there. I'm not going to stay at a "resort" that doesn't include pool access -- that's ridiculous.
Has anyone stayed there recently? Is this really accurate? I want to like this place but they are making it hard.
Sep 25, 2023, 6:37 pm
#85
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Is this 50% off F&B ongoing or was it a limited time promo?