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WoH Credit card! [Launched 2018] (Chase)

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Old Aug 11, 2018, 3:23 pm
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Last edit by: TravelinSperry

World of Hyatt Credit Card benefit details and notes


Anniversary Free Night Award (Category 1-4)
  • Issued 10 weeks after cardmember anniversary date
  • Expires 1 year after issuance
  • Ineligible for use with Club Lounge Access Awards and Complimentary Suite Upgrade Awards
Additional Free Night Award (Category 1-4) with $15k spend
  • The spend counter for this benefit tracks total cumulative purchases during the current calendar year (excluding $95 annual fee and any other non-qualifying transactions).
  • The spend counter for this benefit resets at the beginning of every calendar year. Chase does not make this spend counter visible to customers, so interested customers must calculate their own. Note that this is a separate spend counter from the "Two Additional Night Credits" spend counter below.
  • Issued 1-2 days after statement closing date of the triggering transaction (the transaction causing the spend counter to cross $15k)
  • Expires 1 year after issuance
  • Ineligible for use with Club Lounge Access Awards and Complimentary Suite Upgrade Awards
  • Cardmembers are eligible for only 1 Additional Free Night Award per calendar year (e.g., spending $30k does not result in two Additional Free Night Awards
Two Additional Night Credits with every $5k spend
  • The spend counter for this benefit tracks total cumulative purchases since account opening (excluding $95 annual fee and any other non-qualifying transactions)
  • This spend counter never resets. Chase does not make this spend counter visible to customers, so interested customers must calculate their own. Note that this is a separate spend counter from the "Additional Free Night Award" spend counter above.
  • Issued 1-2 days after statement closing date of the triggering transaction (the transaction causing the spend counter to cross a multiple of $5k)
  • For World of Hyatt status qualification purposes, the night credits are associated with the TRANSACTION date of the triggering transaction, not the posting date and not the statement closing date. For example, triggering transactions on 12/31/2022 (transaction date) will result in 2 night credits for the 2022 status year, regardless of posting date or statement closing date. Based on FT reports, transaction date appears to be based on the US Eastern Time Zone.
  • World of Hyatt Credit Card: timing for $5k spend 2 qualifying nights
Other Benefits
  • 4 Bonus Points per $1 spent on purchases at Hyatt hotels
  • 2 Bonus Points per $1 spent on restaurants, airline tickets purchased directly from the airline, local transit and commuting, and fitness club and gym memberships
  • 1 Bonus Point per $1 spent on all other purchases
  • Discoverist status every year
  • 5 qualifying night credits every year
  • No foreign transaction fees
  • Travel & purchase coverage

Other notes and tips


Chase spending tracker
  • The Chase spending tracker is useful for calculating your spend counter for the $15k Additional Free Night Award and your spend counter for the Two Additional Night Credits
  • Chase mobile app: "View all transactions", then switch to the "Spending Summary" tab
  • Chase website: From the main page, on the right hand side, click the "Spending & Budgeting" menu, then choose "Spending Summary"
  • Remember to add spend from prior calendar year(s) as needed (see spend counter notes above), and to subtract $95 annual fee and any other non-qualifying transactions from all years
  • Full list of non-qualifying transactions: returns, refunds, balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee

Sign-up bonus offer


Chase card overview and application page: Link

Current sign-up offer (as of Feb 1, 2022): Earn up to 60,000 Bonus Points
  • 30,000 Bonus Points after you spend $3,000 on purchases in your first 3 months from account opening.
  • Plus, up to 30,000 More Bonus Points by earning 2 Bonus Points total per $1 spent in the first 6 months from account opening on purchases that normally earn 1 Bonus Point, on up to $15,000 spent.

Previous sign-up offer: Earn up to 50,000 Bonus Points and 10 Night Credits (last checked: Dec 22, 2020 - no mention of 10 night credits)
  • Earn 25,000 Bonus Points after you spend $3,000 on purchases within the first 3 months of account opening.
  • Earn an additional 25,000 Bonus Points after you spend $6,000 total on purchases within the first 6 months of account opening.
  • Apply by December 31, 2020 and get 10 qualifying night credits towards your next tier status in 2020 and 2021.

Previous sign-up offer: Earn up to 50,000 Bonus Points (ended Apr 14, 2020)
  • Earn 25,000 Bonus Points after you spend $3,000 on purchases within the first 3 months of account opening.
  • Earn an additional 25,000 Bonus Points after you spend $6,000 total on purchases (including first $3,000) within the first 6 months of account opening.

Previous sign-up offer: Earn up to 60,000 Bonus Points (ended Jan 9, 2019)
  • Earn 40,000 Bonus Points after you spend $3,000 on purchases within the first 3 months of account opening.
  • Plus, earn an additional 20,000 Bonus Points after you spend $6,000 total on purchases (including first $3,000) within the first 6 months of account opening.
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WoH Credit card! [Launched 2018] (Chase)

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Old Feb 25, 2020, 2:31 am
  #1666  
 
Join Date: Jul 2019
Posts: 336
Originally Posted by VegasGambler
I would still prefer 50k pts to $400 + a cat 1-7 cert, but it's close, especially if you would spend at least some of your points at a cat 7 property anyway. So this seems reasonable to me. The value of the card is really not the signup bonus anyway.
Strike two for Chase.

I got another phone call. A different rep said that the 2nd $200 statement credit could not be applied to my account and that the rep who offered it to me made a mistake.

Now I'm back to square one. Is Chase in the habit of promising something and then doing something else?(or not doing it at all?)

<sigh>
Vangrovsky is offline  
Old Feb 25, 2020, 2:41 am
  #1667  
 
Join Date: May 2012
Programs: SPG Plat
Posts: 792
so, a couple of Alila properties which I've stayed at posted as 1x instead of 4x (they are part of WoH). Has anyone had any success calling Chase and getting that fixed? Or is this going to be a painful, long conversation that goes nowhere?
rooivalk is offline  
Old Feb 25, 2020, 2:44 am
  #1668  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
Originally Posted by Vangrovsky
Strike two for Chase.

I got another phone call. A different rep said that the 2nd $200 statement credit could not be applied to my account and that the rep who offered it to me made a mistake.

Now I'm back to square one. Is Chase in the habit of promising something and then doing something else?(or not doing it at all?)

<sigh>
Considering they offered it to you and it’s in your messages just screenshot, send it back letting them know that their agent offered it and to either honor the additional $200, post the 50k points or you’ll file a federal complaint. I’m guessing a supervisor will just work with you then.
Matt4200 is offline  
Old Feb 25, 2020, 10:31 am
  #1669  
 
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Anyone know if the Peloton membership qualifies for 2x as gym/fitness? If not, I'll be the DP.
Troopers is offline  
Old Feb 25, 2020, 12:30 pm
  #1670  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,903
Originally Posted by Troopers
Anyone know if the Peloton membership qualifies for 2x as gym/fitness? If not, I'll be the DP.
I would like to know as well.
lsquare is offline  
Old Feb 25, 2020, 3:32 pm
  #1671  
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,904
Originally Posted by Matt4200
Considering they offered it to you and it’s in your messages just screenshot, send it back letting them know that their agent offered it and to either honor the additional $200, post the 50k points or you’ll file a federal complaint. I’m guessing a supervisor will just work with you then.
Yes, this. I would stop communicating over the phone at this point.

Send a secure message. Show your original screenshots that show you signed up with the 50k bonus. Tell them that you would like them to honor that. Tell them you hope that this can be resolved through regular customer service channels but, if it can't be, you regret that you will be forced to file a complaint with the CFPB. And then, if it's not resolved, file the complaint.

If you would like a step between the secure message and the CFPB complaint, you can try following the instructions here: https://www.elliott.org/answers/how-...sumer-problem/ The relevant contacts are here: https://www.elliott.org/company-cont...an-chase-bank/ This worked very well for me when I had a problem with Lyft. The person I emailed never replied but suddenly my case went from being a "final decision that can't be reversed" to them emailing me to thank me for my feedback on their customer service, and telling me that they would issue me a refund (which they did). That's a totally different company (and industry), of course, so take it with a grain of salt.

Keep your messages polite and to the point. I would not even mention the offer of the extra $200; just tell them that you want to 50k points you were promised.
VegasGambler is offline  
Old Feb 26, 2020, 8:01 pm
  #1672  
 
Join Date: Jul 2019
Posts: 336
Originally Posted by VegasGambler
Yes, this. I would stop communicating over the phone at this point.

Send a secure message. Show your original screenshots that show you signed up with the 50k bonus. Tell them that you would like them to honor that. Tell them you hope that this can be resolved through regular customer service channels but, if it can't be, you regret that you will be forced to file a complaint with the CFPB. And then, if it's not resolved, file the complaint.

If you would like a step between the secure message and the CFPB complaint, you can try following the instructions here: https://www.elliott.org/answers/how-...sumer-problem/ The relevant contacts are here: https://www.elliott.org/company-cont...an-chase-bank/ This worked very well for me when I had a problem with Lyft. The person I emailed never replied but suddenly my case went from being a "final decision that can't be reversed" to them emailing me to thank me for my feedback on their customer service, and telling me that they would issue me a refund (which they did). That's a totally different company (and industry), of course, so take it with a grain of salt.

Keep your messages polite and to the point. I would not even mention the offer of the extra $200; just tell them that you want to 50k points you were promised.
THANK YOU SO MUCH FOR YOUR HELP!!!

I used the contact info that you provided to contact them. Today, my account was credited for $400. (making it $600 statement credit total) They still insisted that they could NOT change my account to be associated to the 25000/50000 points offer. However, the extra $400 statement credit was the best they could do. $600 is more than acceptable to me.

Thanks again. I would not have gotten the extra dough without your help!
projectmaximus likes this.
Vangrovsky is offline  
Old Feb 26, 2020, 8:20 pm
  #1673  
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,904
Originally Posted by Vangrovsky
THANK YOU SO MUCH FOR YOUR HELP!!!

I used the contact info that you provided to contact them. Today, my account was credited for $400. (making it $600 statement credit total) They still insisted that they could NOT change my account to be associated to the 25000/50000 points offer. However, the extra $400 statement credit was the best they could do. $600 is more than acceptable to me.

Thanks again. I would not have gotten the extra dough without your help!
Yeah $600 plus a cat 1-7 cert is better than 50k pts. Getting $400 value out of a cat 1-7 cert is not hard. Good job!
VegasGambler is offline  
Old Feb 27, 2020, 10:42 am
  #1674  
 
Join Date: Mar 2016
Posts: 984
I am a bit shocked that Chase tried to pull back the $200 make-good offer. For a multi billion dollar corporation, for them to feel the need to nickel and dime when they could easily make $200 back (actually $105 after the AF as the poster was threatening to cancel) pretty easily.
HIFlya is offline  
Old Feb 27, 2020, 1:26 pm
  #1675  
 
Join Date: Jul 2019
Posts: 336
Originally Posted by VegasGambler
Yeah $600 plus a cat 1-7 cert is better than 50k pts. Getting $400 value out of a cat 1-7 cert is not hard. Good job!
Strike 3 for Chase. They are out. I just called and had my new Hyatt Chase card closed

Reason? They reneged on their offer from yesterday. Again. . I can't stand being lied to. THREE time in a row.


Got a secure message saying that they could had to remove the $400 statement credit that was applied yesterday. I looked at the account and sure enough, the $400 that they applied less than 24 hours ago was gone.

I would have more respect for them if they simply said " sorry, can't help ya... no way to change offer, even if we goofed"

Sorry for the rant... but since I closed my account, I guess there will be no more ranting about the Hyatt credit card from me.
Vangrovsky is offline  
Old Feb 27, 2020, 1:40 pm
  #1676  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
Originally Posted by Vangrovsky
Strike 3 for Chase. They are out. I just called and had my new Hyatt Chase card closed

Reason? They reneged on their offer from yesterday. Again. . I can't stand being lied to. THREE time in a row.


Got a secure message saying that they could had to remove the $400 statement credit that was applied yesterday. I looked at the account and sure enough, the $400 that they applied less than 24 hours ago was gone.

I would have more respect for them if they simply said " sorry, can't help ya... no way to change offer, even if we goofed"

Sorry for the rant... but since I closed my account, I guess there will be no more ranting about the Hyatt credit card from me.
Did they provide a reason? It makes no sense to apply a statement credit then remove it.
Matt4200 is offline  
Old Feb 27, 2020, 2:30 pm
  #1677  
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,904
Originally Posted by Vangrovsky
Strike 3 for Chase. They are out. I just called and had my new Hyatt Chase card closed

Reason? They reneged on their offer from yesterday. Again. . I can't stand being lied to. THREE time in a row.


Got a secure message saying that they could had to remove the $400 statement credit that was applied yesterday. I looked at the account and sure enough, the $400 that they applied less than 24 hours ago was gone.

I would have more respect for them if they simply said " sorry, can't help ya... no way to change offer, even if we goofed"

Sorry for the rant... but since I closed my account, I guess there will be no more ranting about the Hyatt credit card from me.
I understand that you are upset (I have rage-closed a card due to incompetence too -- that was Citi though).

I still think that closing it was a mistake. I would have just escalated. These things take time.

If you emailed the contacts from elliott.org, and then, if necessary, filed a CFPB complaint, I'm sure that you would have gotten your points. You actually have evidence that you signed up for the offer. You could even sue them for value of the points in small claims court if the CFPB complaint did not work.

The problem is that this card is very good -- IMO, it fills a gap that makes it irreplaceable. Even with no signup bonus, it's worth signing up for and using.
VegasGambler is offline  
Old Feb 27, 2020, 3:27 pm
  #1678  
 
Join Date: Aug 2009
Programs: WN CP, Hyatt Glob, UA Silver
Posts: 102
what would be helpful is to also understand will they treat this failed attempt as a "received bonus" which locks you out for product for 24 months or could you be free to sign up again after 30 days (for the 50k offer), and this only costs you Hard Credit Pull and 1 card out of the 5 allowed by Chase in any given 24 month period, which is only a factor for small percent of customers who sign up regularly for credit cards.
TrojanDomer is offline  
Old Feb 27, 2020, 5:23 pm
  #1679  
 
Join Date: Mar 2016
Posts: 984
Originally Posted by Vangrovsky
Strike 3 for Chase. They are out. I just called and had my new Hyatt Chase card closed

Reason? They reneged on their offer from yesterday. Again. . I can't stand being lied to. THREE time in a row.


Got a secure message saying that they could had to remove the $400 statement credit that was applied yesterday. I looked at the account and sure enough, the $400 that they applied less than 24 hours ago was gone.

I would have more respect for them if they simply said " sorry, can't help ya... no way to change offer, even if we goofed"

Sorry for the rant... but since I closed my account, I guess there will be no more ranting about the Hyatt credit card from me.
I agree, regardless of whether they should or should not have made any offers, the fact that they did and keep reversing themselves is incredible. You should write to the bloggers about this, some of them supposedly have some connections to get a "comment" about what happened.
HIFlya is offline  
Old Feb 27, 2020, 8:35 pm
  #1680  
 
Join Date: May 2014
Location: Taipei
Posts: 1,128
Originally Posted by VegasGambler
I still think that closing it was a mistake. I would have just escalated. These things take time.
Seriously, a few more back and forths and they might have offered him lifetime globalist!
projectmaximus is offline  


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