Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Nov 27, 2017, 11:40 am
#406
Join Date: Mar 2017
Posts: 69
Yeah...so ... is going on with Hyatt? Can't make a reservation online at all! Click to select the hotel, from the hotel website directly...and nothing!!!??
Do they not want to make any money anymore or what?
This has been going on since LAST WEEK get it together Hyatt!!
Anyone else experiencing this?
I've tried 2 browsers, clearing cookies, and a private window...no avail.
Do they not want to make any money anymore or what?
This has been going on since LAST WEEK get it together Hyatt!!
Anyone else experiencing this?
I've tried 2 browsers, clearing cookies, and a private window...no avail.
Nov 27, 2017, 2:42 pm
#407
Join Date: Oct 2013
Location: San Francisco
Programs: HH Gold, IHG Plat
Posts: 137
Yeah...so ... is going on with Hyatt? Can't make a reservation online at all! Click to select the hotel, from the hotel website directly...and nothing!!!??
Do they not want to make any money anymore or what?
This has been going on since LAST WEEK get it together Hyatt!!
Anyone else experiencing this?
I've tried 2 browsers, clearing cookies, and a private window...no avail.
Do they not want to make any money anymore or what?
This has been going on since LAST WEEK get it together Hyatt!!
Anyone else experiencing this?
I've tried 2 browsers, clearing cookies, and a private window...no avail.
Nov 27, 2017, 4:53 pm
#408
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
Seems to be working again, and, maybe it is my imagination, but the website seems to be functioning faster than before....
Nov 27, 2017, 10:57 pm
#409
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
Dec 3, 2017, 2:30 am
#410
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Website does not allow cancelling an existing reservation. Whenever you click on "Cancel", it takes you back to the list of your reservations.
Actually, this seems like a great marketing strategy. You can book, but you can never cancel.
Actually, this seems like a great marketing strategy. You can book, but you can never cancel.
Dec 21, 2017, 2:03 am
#411
Join Date: Oct 2012
Location: MUC
Programs: *A+O/W+S/T+EY GLD, SPG+RC+Accor PLT, IHG RA, HHH+HGP+BW DIA, CC SLV
Posts: 16
Had the same problem yesterday. Using "Modify" and then Cancel did the trick.
Dec 21, 2017, 2:07 am
#412
Join Date: Oct 2012
Location: MUC
Programs: *A+O/W+S/T+EY GLD, SPG+RC+Accor PLT, IHG RA, HHH+HGP+BW DIA, CC SLV
Posts: 16
Cleared cookies on hyatt.com today (using Chrome). If I do a search now, non-available properties (i.e., existing but sold-out for the search dates) are no longer displayed. The old web interface had an option/checkbox for that - my guess is, the setting had been stored in the cookies but now those are cleared, it can no longer be activated. The same probably applies to the old checkbox to display ADA rooms.
Any of you having the same problems? Any "hack" on how to reactivate the setting, like a checkbox somewhere or a manual edit of the cookies?
Any of you having the same problems? Any "hack" on how to reactivate the setting, like a checkbox somewhere or a manual edit of the cookies?
Jan 13, 2018, 9:41 pm
#415
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Website no longer allows you to make any changes online.
Keep on getting the following when attempting to save changes
We are unable to complete the reservation as requested. The credit card number you have provided is invalid, or in the incorrect format. Please click here to return to the previous page, check the number and expiration date and try again.
To speak with a Hyatt Representative from within the US and Canada, please call 866-559-8942.click here
To reach us electronically, click here.
Keep on getting the following when attempting to save changes
We are unable to complete the reservation as requested. The credit card number you have provided is invalid, or in the incorrect format. Please click here to return to the previous page, check the number and expiration date and try again.
To speak with a Hyatt Representative from within the US and Canada, please call 866-559-8942.click here
To reach us electronically, click here.
Jan 22, 2018, 7:35 am
#416
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
Website no longer allows you to make any changes online.
Keep on getting the following when attempting to save changes
We are unable to complete the reservation as requested. The credit card number you have provided is invalid, or in the incorrect format. Please click here to return to the previous page, check the number and expiration date and try again.
To speak with a Hyatt Representative from within the US and Canada, please call 866-559-8942.click here
To reach us electronically, click here.
Keep on getting the following when attempting to save changes
We are unable to complete the reservation as requested. The credit card number you have provided is invalid, or in the incorrect format. Please click here to return to the previous page, check the number and expiration date and try again.
To speak with a Hyatt Representative from within the US and Canada, please call 866-559-8942.click here
To reach us electronically, click here.
i have the same issue since weeks. Cannot change a single reservation. To add to the confusion of the error message.... a credit card number cannot even be changed to an existing reservation...
@WorldofHyatt
can you please look into this issue. Issue seems to affect multiple persons. Thanks
Jan 27, 2018, 12:40 pm
#417
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
Anybody else have these issues, too?
1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...
I have cleared browsing history, cache, cookies, whatever....Frustrating
1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...
I have cleared browsing history, cache, cookies, whatever....Frustrating
Last edited by 59Impala; Jan 27, 2018 at 12:46 pm
Jan 27, 2018, 5:01 pm
#418
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Anybody else have these issues, too?
1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...
I have cleared browsing history, cache, cookies, whatever....Frustrating
1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...
I have cleared browsing history, cache, cookies, whatever....Frustrating
Jan 29, 2018, 6:47 am
#419
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
Anybody else have these issues, too?
1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...
I have cleared browsing history, cache, cookies, whatever....Frustrating
1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...
I have cleared browsing history, cache, cookies, whatever....Frustrating