Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Oct 13, 2018, 6:48 am
#436
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
Has anyone noticed missing information in the 'My Awards' section of My Account? The website is no longer showing suite upgrades or free nights for my account...
Oct 13, 2018, 8:26 am
#437
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,573
I see them in my account. can it be that you do not have any available any longer? then the fields are empty. noticed that too.
Jan 14, 2019, 12:05 pm
#440
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.9 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,392
I get this one today:
WE'RE SORRY
The World of Hyatt account system is offline for maintenance. We will be back shortly.
WE'RE SORRY
The World of Hyatt account system is offline for maintenance. We will be back shortly.
Jan 23, 2019, 9:22 pm
#441
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 341
Does anyone else have issues making award reservations online and via app? I get a message indicating the reservation could not be confirmed.
I've been able to work around by calling or contacting concierge, but I haven't asked about my account issues yet.
I've been able to work around by calling or contacting concierge, but I haven't asked about my account issues yet.
Jan 25, 2019, 8:44 am
#443
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
Same. It doesn't say rewards aren't available, it's just a blank screen. Tried multiple properties, it seems like a glitch system-wide that started early yesterday.
Jan 25, 2019, 3:31 pm
#444
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189
Concierge said she was able to see availability.
Price dropped low enough to make regular cash booking more attractive anyway.
Jan 26, 2019, 7:52 pm
#446
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993
Jan 30, 2019, 12:53 pm
#447
Join Date: Apr 2010
Location: Houston
Programs: Southwest CP/A & Hyatt Globalist - love both of these companies!
Posts: 60
A little off topic, but I'm still looking for an Executive Hyatt Contact. Can anyone PM me contact info for anyone of imort that might be able to answer some questions (VP of customer service etc)?
I've emailed hyatt comsuner affairs multipule times and gotten nowhere. WOH/supervisors also have been unable to assist.
I've emailed hyatt comsuner affairs multipule times and gotten nowhere. WOH/supervisors also have been unable to assist.
Feb 6, 2019, 9:19 am
#448
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,161
Anybody having trouble viewing future reservations? I had one for April that I saw earlier today and now it's gone, and I certainly didn't cancel it!
Feb 6, 2019, 9:36 am
#449
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
Feb 6, 2019, 2:54 pm
#450
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,161