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Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread

Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread

Old Nov 27, 17, 12:40 pm
  #406  
 
Join Date: Mar 2017
Posts: 69
Yeah...so ... is going on with Hyatt? Can't make a reservation online at all! Click to select the hotel, from the hotel website directly...and nothing!!!??

Do they not want to make any money anymore or what?

This has been going on since LAST WEEK get it together Hyatt!!

Anyone else experiencing this?

I've tried 2 browsers, clearing cookies, and a private window...no avail.
guitarguy19 is offline  
Old Nov 27, 17, 3:42 pm
  #407  
 
Join Date: Oct 2013
Location: San Francisco
Programs: HH Gold, IHG Plat
Posts: 133
Originally Posted by guitarguy19 View Post
Yeah...so ... is going on with Hyatt? Can't make a reservation online at all! Click to select the hotel, from the hotel website directly...and nothing!!!??

Do they not want to make any money anymore or what?

This has been going on since LAST WEEK get it together Hyatt!!

Anyone else experiencing this?

I've tried 2 browsers, clearing cookies, and a private window...no avail.
+1 Hyatt website is currently not functional for me for booking rooms. Very strange.
Paul5795 is offline  
Old Nov 27, 17, 5:53 pm
  #408  
 
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,535
Seems to be working again, and, maybe it is my imagination, but the website seems to be functioning faster than before....
MarkOK is offline  
Old Nov 27, 17, 11:57 pm
  #409  
formerly a193991
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Join Date: Dec 2014
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Originally Posted by MarkOK View Post
Seems to be working again, and, maybe it is my imagination, but the website seems to be functioning faster than before....
Agree I am looking at rooms via my hotspot and it is really faster than usual. I'd prefer additional functionality though...
59Impala is offline  
Old Dec 3, 17, 3:30 am
  #410  
 
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Website does not allow cancelling an existing reservation. Whenever you click on "Cancel", it takes you back to the list of your reservations.

Actually, this seems like a great marketing strategy. You can book, but you can never cancel.
CloudCoder is offline  
Old Dec 21, 17, 3:03 am
  #411  
 
Join Date: Oct 2012
Location: MUC
Programs: *A+O/W+S/T+EY GLD, SPG+RC+Accor PLT, IHG RA, HHH+HGP+BW DIA, CC SLV
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Originally Posted by CloudCoder View Post
Website does not allow cancelling an existing reservation. Whenever you click on "Cancel", it takes you back to the list of your reservations.

Actually, this seems like a great marketing strategy. You can book, but you can never cancel.
Had the same problem yesterday. Using "Modify" and then Cancel did the trick.
SyLance is offline  
Old Dec 21, 17, 3:07 am
  #412  
 
Join Date: Oct 2012
Location: MUC
Programs: *A+O/W+S/T+EY GLD, SPG+RC+Accor PLT, IHG RA, HHH+HGP+BW DIA, CC SLV
Posts: 16
Cleared cookies on hyatt.com today (using Chrome). If I do a search now, non-available properties (i.e., existing but sold-out for the search dates) are no longer displayed. The old web interface had an option/checkbox for that - my guess is, the setting had been stored in the cookies but now those are cleared, it can no longer be activated. The same probably applies to the old checkbox to display ADA rooms.
Any of you having the same problems? Any "hack" on how to reactivate the setting, like a checkbox somewhere or a manual edit of the cookies?
SyLance is offline  
Old Jan 3, 18, 4:52 pm
  #413  
 
Join Date: Nov 2013
Posts: 405
Does Discoverist get 10% back on rewards being used? I can't locate the information on the site and is assuming that no rebate is given.

Any help?
ponickka is offline  
Old Jan 3, 18, 8:53 pm
  #414  
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Originally Posted by ponickka View Post
Does Discoverist get 10% back on rewards being used?
No.
hailstorm is offline  
Old Jan 13, 18, 10:41 pm
  #415  
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Website no longer allows you to make any changes online.

Keep on getting the following when attempting to save changes

We are unable to complete the reservation as requested. The credit card number you have provided is invalid, or in the incorrect format. Please click here to return to the previous page, check the number and expiration date and try again.

To speak with a Hyatt Representative from within the US and Canada, please call 866-559-8942.click here

To reach us electronically, click here.
seawolf is offline  
Old Jan 22, 18, 8:35 am
  #416  
formerly a193991
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Join Date: Dec 2014
Location: Zulu Romeo Hotel
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Originally Posted by seawolf View Post
Website no longer allows you to make any changes online.

Keep on getting the following when attempting to save changes

We are unable to complete the reservation as requested. The credit card number you have provided is invalid, or in the incorrect format. Please click here to return to the previous page, check the number and expiration date and try again.

To speak with a Hyatt Representative from within the US and Canada, please call 866-559-8942.click here

To reach us electronically, click here.
,

i have the same issue since weeks. Cannot change a single reservation. To add to the confusion of the error message.... a credit card number cannot even be changed to an existing reservation...

@WorldofHyatt
can you please look into this issue. Issue seems to affect multiple persons. Thanks

59Impala is offline  
Old Jan 27, 18, 1:40 pm
  #417  
formerly a193991
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Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 3,921
Anybody else have these issues, too?

1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...

I have cleared browsing history, cache, cookies, whatever....Frustrating

Last edited by 59Impala; Jan 27, 18 at 1:46 pm
59Impala is offline  
Old Jan 27, 18, 6:01 pm
  #418  
 
Join Date: Feb 2003
Posts: 7,524
Originally Posted by 59Impala View Post
Anybody else have these issues, too?

1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...

I have cleared browsing history, cache, cookies, whatever....Frustrating
Yes, the ability to use certs online seems to have disappeared some time ago. I had to call in a couple of months back to book an upcoming stay using 2 Chase signup-bonus certs.
beltway is offline  
Old Jan 29, 18, 7:47 am
  #419  
formerly a193991
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Join Date: Dec 2014
Location: Zulu Romeo Hotel
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Posts: 3,921
Originally Posted by 59Impala View Post
Anybody else have these issues, too?

1) Cannot change a single reservation. Every time I hit "Edit" and change the dates, hit "check availability", hyatt.com defaults back to the main screen.
2) Also, I cannot book my Cat 1-7 and Cat 1-4 Award online. it used to show as "Free Promotional Night" or similar... never shows anymore, although bookable with full award points as well as P+C...

I have cleared browsing history, cache, cookies, whatever....Frustrating
Originally Posted by beltway View Post
Yes, the ability to use certs online seems to have disappeared some time ago. I had to call in a couple of months back to book an upcoming stay using 2 Chase signup-bonus certs.
So, what I have figured out.... I wrote to MHC (which is fabulous!), and she booked my Cat1-7 hotel. Now that I only have 1 free night award left (Cat 1-4), I am able to book online. I presume Hyatt IT blocked the option to book, as they were unable to allocate the right award to the booking, respectively did not allow the customer to chose the award.
59Impala is offline  
Old Jan 29, 18, 12:43 pm
  #420  
 
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,406
Trying to modify a cash reservation, no luck all day. As 59Impala said , 27 Jan, defaults back to the main screen.
365RoadWarrior is offline  

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