HGHUA

Question: I just got my first aniv cat 1-4 free night from my Hyatt CC. However I notice despite the terms of it saying 1-4, I can log into my account and when I search for a hotel it gives me the option to redeem it for any cat hotel. Is this a glitch and or would they notice it at checkin? Thx.

Mary2e

I don't believe the reservation will complete the process if you select a 5 or above.

austin_modern

Dumb question: I keep getting emails about spending nights at vacation clubs for a couple hundred bucks for 2 nights (this case - Hyatt Carmel) - anyhow... how big of a time sink is attending the stupid "private tour?"

Bretyost

I've read reports of stonewalling them working well. "I only make $x, my expenses are $x. I can not afford it."

Happy

I have no experiences in cancelling a Hyatt award night booked with points.

With SPG / IHG / HH, the points would return to the account almost immediately after cancelling an award booking. HH sometimes would take a day or 2 to return the points when it had some glitches last year but the website seems to be quite glitch-free lately.

Hyatt website, OTOH, seems to be always have some issues. I cannot see my free night cert under My Award for example. My husband's showed up for a week then disappeared after the "enhancement" of the site. Fortunately the phone rep still was able to see it but that also meant online booking was not possible, must be booked by phone.

So, does Hyatt site would automatically return the points to the account once an award night is canceled? I also read about that some canceled the bookings but did not get a cancellation confirmation number.

I have booked a lot of award nights lately for an upcoming long trip. One or two of those bookings are back up bookings and may be canceled before the 24 hours arrival deadline. However we would be overseas when that need arises. So we may not be able to call to cancel thus ensure to get a cancellation confirmation number and hopefully to see the points return to account while we are still on the phone. Our only option might be to cancel online.

Can someone shed some light on this? TIA.

Mary2e

Usually they go back automatically. Sometimes they don't. Sometimes the certificate doesn't go back either.

A call to customer services will fix it promptly.

jason8612

Kinda answered my own question. Looking online, it seemed it was renewed at the beginning of Nov.

hyperzulu

Has anyone ever requested retroactive credit for spend at a restaurant associated with a Hyatt? Last March I had dinner at the New York Grill while staying at the Andaz in Tokyo. When I made the reservation several nights prior, I was staying at the PH, so I assumed the concierge notated my HGP account. Anyway, several months later I send an e-mail and get a response back from reception at the NY Grill letting me know they are working on crediting my points.

Fast forward a few days later and I see the points credited to my account with the Platinum bonus of 15%, but the points seem inaccurate in count. The bill was for 58,249 JPY which at the time amounted to about $514 USD. The number of JPY you can now get for each USD is lower, which would mean even using today's figures, I would likely earn MORE points than less. But what I found was that I was credited 2,024 base points ~4ppd earning.

Does this seem right? Is there any reason why a bill of $514 USD only earned 2,328 points instead of what I imagined would be about 2955 after the elite bonus?

austin_modern

my first thought: Booze not earning points...? Not 100% sure if Japan is one of the places that makes it illegal to get points from alcohol sales.

hyperzulu

Yeah I don't have the receipt anymore so I can't say how much of the bill was alcohol. Looking at Tripadvisor, I see that they do itemize beverage and non-alcoholic beverages separately and add 15% service charge to the bill. So you were partly correct as neither the tax, service charge or alcohol are points earning (says so right on the receipt). Kinda rips the wind out of my sails, but I'll take the 2300 points I guess. The biggest face palm of all was that I didn't use my chase hyatt card to pay. That would have been an extra 1500 points.

globalentry57

Does a points purchase code as Hyatt spend or is it processed via Points.com or something similar and hence no bonus points on the spend? THanks

Happy

I vaguely remember reading it is about a week after anniversary, and does not correspondent to the card's statement closing date. My anniversary is Aug 2nd. Wonder when the cert becomes available as we can definitely use it.

Back in June I saw DH's posted, then disappeared so had to call to book. Hope mine would show up online as we would be aboard in a few weeks. Online booking makes it much easier than calling outside US.

unleashlife

If I book the first night at a hotel points+cash, and 3 remaining nights points on a separate reservation - will I get the stay credit for the first night? I'm hoping they wouldn't combine the reservation.

The best case scenario would be if they combined it and it counted as 1 stay + 4 nights! Anyone have experience or luck on this?

danger

I do this semi-regularly. You will get a stay credit as well as a single night credit. If you phone Gold Passport they will be able to make it one reservation for you which will make it easier at check-in and for the hotel.

RTW1

Why wouldn't you get stay credit for that first P+C night? That's standard.

The system will link consecutive reservations, so getting 2 stays credited is never done. But there have been reports with the new system that there is a chance your award nights will count as night credit. Nothing to do but wait to see how that pans out.