Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 15, 2015, 11:07 pm
#76
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Either the phone agent won't make such a booking or you could be charged the rack rate for your room. I guess this is what could happen if you book a prepaid room close to arrival and your credit card charge doesn't go through.....or the hotel could cancel the booking if they don't see a means of payment/guarantee.
Dec 16, 2015, 7:50 am
#77
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Strange, but that's what's posted.
Some other hotel programs let you book award stays when you don't yet have the points. In this case, Hyatt could purge award bookings not supported by points in a few days, so that not much inventory would be taken out of the system for very long by award reservations not supported by points.
Some other hotel programs let you book award stays when you don't yet have the points. In this case, Hyatt could purge award bookings not supported by points in a few days, so that not much inventory would be taken out of the system for very long by award reservations not supported by points.
Dec 16, 2015, 9:52 am
#80
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,208
My friend wanted to sign up for a Hyatt Gold account as he encountered the following website message:
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
Dec 16, 2015, 10:00 am
#81
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
My friend wanted to sign up for a Hyatt Gold account as he encountered the following website message:
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
Dec 16, 2015, 2:25 pm
#82
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
That's not the point. The message they are giving to people now is not consistent with the message that they were giving them before.
http://hyatt.com/gp/en/maintenance.html
http://hyatt.com/gp/en/maintenance.html
Dec 16, 2015, 2:32 pm
#83
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
That's not the point. The message they are giving to people now is not consistent with the message that they were giving them before.
http://hyatt.com/gp/en/maintenance.html
http://hyatt.com/gp/en/maintenance.html
Dec 16, 2015, 2:34 pm
#84
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Dec 16, 2015, 3:26 pm
#85
Join Date: Jun 2011
Posts: 794
Really? You personally don't see any impact but others do. I'm planning a trip right now and I can't even see what these hotels are charging for points vs. cash. I can't use DSU. How is this not affecting anything? It is an inconvenient because of the whole air fare + hotel factor. You want to be able to lock both down.
Dec 16, 2015, 3:34 pm
#86
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Other hotels generally don't stray too far from prevailing exchange rates.
Dec 16, 2015, 3:49 pm
#89
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Really? You personally don't see any impact but others do. I'm planning a trip right now and I can't even see what these hotels are charging for points vs. cash. I can't use DSU. How is this not affecting anything? It is an inconvenient because of the whole air fare + hotel factor. You want to be able to lock both down.
Anyhow. I'm sure folks will live.
Dec 16, 2015, 5:12 pm
#90
Join Date: Jun 2011
Posts: 794
Unless there's another way, but see, it's inconvenient to me already.