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Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Dec 7, 15, 9:00 am
  #1  
No longer used by Hyatt; use World of Hyatt Concierge
Original Poster
 
Join Date: Jul 1999
Posts: 1,628
Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Dear Flyer Talkers,

We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let our members know that from December 15 to December 18, 2015 Hyatt Gold Passport will be undergoing system maintenance and account information will not be accessible during this time.

What members are able to do:
Earn points and stay/night credit toward tier status for all eligible stays
Earn points for eligible dining and spa services
Book paid reservations

What members are unable to do:
Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
Cannot purchase or combine points

Any account activity accrued after December 12, 2015 will not be reflected on members account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.

We don't want you to miss out, so if you're planning an upcoming trip using your points or awards, start exploring and book before December 15, 2015. Otherwise, youll have full access to your account beginning December 19, 2015.

Thank you for your patience during this time, and we sincerely apologize for any inconvenience.

Hyatt Gold Passport
Gold Passport Concierge is offline  
Old Dec 7, 15, 9:18 am
  #2  
 
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,840
Thanks for the heads up.

Im sure we're all hopeful that IT will be fixing the downtime woes of hyatt.com and the hyatt app during the shutdown of service as well.
austin_modern is offline  
Old Dec 7, 15, 9:24 am
  #3  
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Originally Posted by Gold Passport Concierge View Post
What members are unable to do:
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points
Rather unprofessional to have a planned system outage for 3 whole days.....
RTW1 is offline  
Old Dec 7, 15, 9:39 am
  #4  
 
Join Date: Jan 2010
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Originally Posted by RTW1 View Post
Rather unprofessional to have a planned system outage for 3 whole days.....
as opposed to their typical 3 day unannounced system outages?
austin_modern is offline  
Old Dec 7, 15, 10:02 am
  #5  
 
Join Date: Apr 2003
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Originally Posted by RTW1 View Post
Rather unprofessional to have a planned system outage for 3 whole days.....
4 whole days...but who is counting.
sfozrhfco is offline  
Old Dec 7, 15, 10:06 am
  #6  
 
Join Date: Feb 2013
Location: CMH, SEA
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I have three one-night stays booked 12/11, 12/12, and 12/13 leaving 12/14. Will there be significant delays in these stays posting?
nineworldseries is offline  
Old Dec 7, 15, 10:08 am
  #7  
 
Join Date: Jan 2005
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Originally Posted by nineworldseries View Post
I have three one-night stays booked 12/11, 12/12, and 12/13 leaving 12/14. Will there be significant delays in these stays posting?
Yes, but it'll have nothing to do with this system outage.
hobo13 is offline  
Old Dec 7, 15, 10:14 am
  #8  
 
Join Date: Feb 2013
Location: CMH, SEA
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LOL - and NM, answered my own question:

Any account activity accrued after December 12, 2015 will not be reflected on your account until the week of December 28, 2015. You can be assured that any points earned during this time will be credited to your account.
Good thing I already requalified for Diamond this year.
nineworldseries is offline  
Old Dec 7, 15, 11:13 am
  #9  
 
Join Date: Feb 2011
Location: CVG
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In other words, Hyatt devaluation incoming for 12/14!
sam_goh is offline  
Old Dec 7, 15, 12:31 pm
  #10  
 
Join Date: Jul 2013
Posts: 1,872
bad website so is the hyatt mobile app. never works
Blueskyheaven is offline  
Old Dec 7, 15, 1:32 pm
  #11  
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
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While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional,not to mention hugely inconvenient.

Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
freeflyin is offline  
Old Dec 7, 15, 1:39 pm
  #12  
 
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
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Originally Posted by freeflyin View Post
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Im certainly not pro Hyatt IT - but thats just ridiculous. Hyatt's certainly good on here and twitter with fixing up issues should they occur.
austin_modern is offline  
Old Dec 7, 15, 2:56 pm
  #13  
 
Join Date: Jan 2005
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Originally Posted by austin_modern View Post
Im certainly not pro Hyatt IT - but thats just ridiculous. Hyatt's certainly good on here and twitter with fixing up issues should they occur.
Perhaps,but this news, on top of the whole Diamond match fiasco and the recent website outage has me pretty sour on Hyatt right now.
freeflyin is offline  
Old Dec 7, 15, 3:35 pm
  #14  
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Originally Posted by RTW1 View Post
Rather unprofessional to have a planned system outage for 3 whole days.....
Try over SIXTEEN DAYS when things won't be working right:

Originally Posted by Gold Passport Concierge View Post
Any account activity accrued after December 12, 2015 will not be reflected on members account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
hailstorm is offline  
Old Dec 7, 15, 4:30 pm
  #15  
 
Join Date: Oct 2013
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Originally Posted by freeflyin View Post
While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional,not to mention hugely inconvenient.

Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
I'm confused at why a late posting date would affect your mind to stay somewhere. I understand being upset over recent changes but your points posting later won't change anything unless you need your points ASAP. Even if the nights/stay post later and you needed those to requalify, do you really think HGP would give you any issues and making sure you got your status extended?
cdancer20 is offline  

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