Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 7, 2015, 8:00 am
#1
No longer used by Hyatt; use World of Hyatt Concierge
Original Poster
Join Date: Jul 1999
Posts: 1,628
Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dear Flyer Talkers,
We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let our members know that from December 15 to December 18, 2015 Hyatt Gold Passport will be undergoing system maintenance and account information will not be accessible during this time.
What members are able to do:
• Earn points and stay/night credit toward tier status for all eligible stays
• Earn points for eligible dining and spa services
• Book paid reservations
What members are unable to do:
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
We don't want you to miss out, so if you're planning an upcoming trip using your points or awards, start exploring and book before December 15, 2015. Otherwise, you’ll have full access to your account beginning December 19, 2015.
Thank you for your patience during this time, and we sincerely apologize for any inconvenience.
Hyatt Gold Passport
We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let our members know that from December 15 to December 18, 2015 Hyatt Gold Passport will be undergoing system maintenance and account information will not be accessible during this time.
What members are able to do:
• Earn points and stay/night credit toward tier status for all eligible stays
• Earn points for eligible dining and spa services
• Book paid reservations
What members are unable to do:
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
We don't want you to miss out, so if you're planning an upcoming trip using your points or awards, start exploring and book before December 15, 2015. Otherwise, you’ll have full access to your account beginning December 19, 2015.
Thank you for your patience during this time, and we sincerely apologize for any inconvenience.
Hyatt Gold Passport
Dec 7, 2015, 8:18 am
#2
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Thanks for the heads up.
Im sure we're all hopeful that IT will be fixing the downtime woes of hyatt.com and the hyatt app during the shutdown of service as well.
Im sure we're all hopeful that IT will be fixing the downtime woes of hyatt.com and the hyatt app during the shutdown of service as well.
Dec 7, 2015, 8:24 am
#3
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
What members are unable to do:
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points
Dec 7, 2015, 8:39 am
#4
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Dec 7, 2015, 9:08 am
#7
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Dec 7, 2015, 9:14 am
#8
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
LOL - and NM, answered my own question:
Good thing I already requalified for Diamond this year.
Any account activity accrued after December 12, 2015 will not be reflected on your account until the week of December 28, 2015. You can be assured that any points earned during this time will be credited to your account.
Dec 7, 2015, 12:32 pm
#11
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional,not to mention hugely inconvenient.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Dec 7, 2015, 12:39 pm
#12
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Im certainly not pro Hyatt IT - but thats just ridiculous. Hyatt's certainly good on here and twitter with fixing up issues should they occur.
Dec 7, 2015, 1:56 pm
#13
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Perhaps,but this news, on top of the whole Diamond match fiasco and the recent website outage has me pretty sour on Hyatt right now.
Dec 7, 2015, 2:35 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
Dec 7, 2015, 3:30 pm
#15
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
While I appreciate the heads up, I agree with a previous poster that a 4 day outage is very unprofessional,not to mention hugely inconvenient.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.
Postponing the posting of point until 12/28 is also ridiculous. I am taking no chances on this and will be cancelling my week long stay next week and booking elsewhere.