Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 15, 15, 11:07 pm
#76
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,071
Originally Posted by TerryK
Unless, of course, if your award stay is before the system coming back up.
Dec 16, 15, 7:50 am
#77
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,374
Originally Posted by RTW1
They might book awards even if they don't have access to your account info... but I doubt it.
Originally Posted by MSPeconomist
Strange, but that's what's posted.
Some other hotel programs let you book award stays when you don't yet have the points. In this case, Hyatt could purge award bookings not supported by points in a few days, so that not much inventory would be taken out of the system for very long by award reservations not supported by points.
Some other hotel programs let you book award stays when you don't yet have the points. In this case, Hyatt could purge award bookings not supported by points in a few days, so that not much inventory would be taken out of the system for very long by award reservations not supported by points.
Dec 16, 15, 9:52 am
#80
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, OZ Asiana Club, CX MPC, IHG Royal Amb, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,137
My friend wanted to sign up for a Hyatt Gold account as he encountered the following website message:
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
Dec 16, 15, 10:00 am
#81
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,374
Originally Posted by hclee01
My friend wanted to sign up for a Hyatt Gold account as he encountered the following website message:
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
http://hyatt.com/gp/en/maintenance.html
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Contacted the Hyatt Customer Service via Facebook and they said they cannot do anything at all.
This is really very poor customer experience for a start.
Dec 16, 15, 2:25 pm
#82
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Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,242
Originally Posted by cdancer20
Read the FAQs about this change. It's documented there.
http://hyatt.com/gp/en/maintenance.html
Dec 16, 15, 2:32 pm
#83
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,374
Originally Posted by hailstorm
That's not the point. The message they are giving to people now is not consistent with the message that they were giving them before.
http://hyatt.com/gp/en/maintenance.html
http://hyatt.com/gp/en/maintenance.html
Dec 16, 15, 2:34 pm
#84
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
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Originally Posted by cdancer20
Probably a generic error message that they had from before. Error on the IT guys. Not customer service.
Dec 16, 15, 3:26 pm
#85
Join Date: Jun 2011
Posts: 794
Originally Posted by austin_modern
Its a massive inconvenience? How?
I've got 5-7 nights currently planned over the period... and I personally dont see any impact what so ever. The points will post. How specifically is this affecting your life, your stays, anything for that matter...
I've got 5-7 nights currently planned over the period... and I personally dont see any impact what so ever. The points will post. How specifically is this affecting your life, your stays, anything for that matter...
Dec 16, 15, 3:34 pm
#86
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,242
Originally Posted by 5DMarkIIguy
I'm planning a trip right now and I can't even see what these hotels are charging for points vs. cash.
Other hotels generally don't stray too far from prevailing exchange rates.
Dec 16, 15, 3:49 pm
#89
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,840
Originally Posted by 5DMarkIIguy
Really? You personally don't see any impact but others do. I'm planning a trip right now and I can't even see what these hotels are charging for points vs. cash. I can't use DSU. How is this not affecting anything? It is an inconvenient because of the whole air fare + hotel factor. You want to be able to lock both down.
Anyhow. I'm sure folks will live.
Dec 16, 15, 5:12 pm
#90
Join Date: Jun 2011
Posts: 794
Originally Posted by hailstorm
If you're going to a hotel that charges in USD, then you already know what the hotel is charging for P+C based on the award category of the hotel.
Other hotels generally don't stray too far from prevailing exchange rates.
Other hotels generally don't stray too far from prevailing exchange rates.
Unless there's another way, but see, it's inconvenient to me already.
