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Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Dec 10, 15, 3:12 pm
  #46  
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Originally Posted by cdancer20 View Post
What are bennies?
Flyertalk lingo for "benefits"

Originally Posted by elg26 View Post
If you are talking about redeeming the Anniversary night it would of course give you that error as it is not a Cat 1-4...
An intelligent system shouldn't list it as an option for an ineligible hotel in the first place...
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Old Dec 10, 15, 4:12 pm
  #47  
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Originally Posted by cdancer20 View Post
What are bennies?
Small furry mammals with big ears that poo and shag a lot?
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Old Dec 11, 15, 9:09 am
  #48  
 
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I think that I would be really nervous and agitated were I counting on these last few stays of the year to requalify for Diamond, as I know some around here are.
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Old Dec 11, 15, 9:13 am
  #49  
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Originally Posted by nineworldseries View Post
I think that I would be really nervous and agitated were I counting on these last few stays of the year to requalify for Diamond, as I know some around here are.
My recommendation for those in this situation, or even in general, would be to printout your account prior to the change over, and make sure you keep the paper folios for your stays until year end. This way you'd have some record of what should have taken place.
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Old Dec 11, 15, 10:36 am
  #50  
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Originally Posted by nineworldseries View Post
I think that I would be really nervous and agitated were I counting on these last few stays of the year to requalify for Diamond, as I know some around here are.
Nervous and agitated? Really?

Just sort it out manually when everything is up and running again.
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Old Dec 11, 15, 10:53 am
  #51  
 
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Originally Posted by LondonElite View Post
Nervous and agitated? Really?

Just sort it out manually when everything is up and running again.
Yes! This is what I keep saying. Obviously Hyatt can manually change someone to Diamond (status matches) so someone who has the legitimate number of stays has 0 worries outside of having to make a phone call/send a message.
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Old Dec 11, 15, 2:50 pm
  #52  
 
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Maybe this explains why the 10% discount for gift cards came and went early this year.

Hyatt -- how about bringing that back after the site fully returns?
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Old Dec 11, 15, 3:02 pm
  #53  
 
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Originally Posted by JackE View Post
Maybe this explains why the 10% discount for gift cards came and went early this year.

Hyatt -- how about bringing that back after the site fully returns?
There is still a 10% code is still around and has been for months...
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Old Dec 11, 15, 3:06 pm
  #54  
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Originally Posted by peteropny View Post
My recommendation for those in this situation, or even in general, would be to printout your account prior to the change over, and make sure you keep the paper folios for your stays until year end. This way you'd have some record of what should have taken place.
This is just what I was thinking: time to print HGP account information, including evidence of stays/nights during 2015.
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Old Dec 11, 15, 7:10 pm
  #55  
 
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Originally Posted by cdancer20 View Post
There is still a 10% code is still around and has been for months...
GPGIFT15 is not valid since November 24th
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Old Dec 11, 15, 7:28 pm
  #56  
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Originally Posted by Gold Passport Concierge View Post
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
If we buy points tomorrow, it's possible that they won't show up in the account until the beginning of next year?
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Old Dec 12, 15, 1:54 pm
  #57  
 
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I have 4 stays already booked from 16th to 20th. I understand I would not be able to book new hotel in this time frame. but can I cancel the bookings which I already made using points?
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Old Dec 12, 15, 5:11 pm
  #58  
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Originally Posted by nsak View Post
I have 4 stays already booked from 16th to 20th. I understand I would not be able to book new hotel in this time frame. but can I cancel the bookings which I already made using points?
When I asked the Twitter rep that question they responded:

@TokyoHyattFan Yes, we will work with you to be sure your reservation is modified during the maintenance period. ^th
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Old Dec 12, 15, 5:58 pm
  #59  
 
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Originally Posted by nsak View Post
I have 4 stays already booked from 16th to 20th. I understand I would not be able to book new hotel in this time frame. but can I cancel the bookings which I already made using points?
Originally Posted by hailstorm View Post
When I asked the Twitter rep that question they responded:
Similar response for me for a Guest of Honor booking I made:

During the outage, no changes, cancellations, or new award bookings can be made. If something should come up please contact us and we will be handling these on a case by case basis.
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Old Dec 12, 15, 7:40 pm
  #60  
 
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Originally Posted by benji2227 View Post
GPGIFT15 is not valid since November 24th
Then obviously that's not the one I'm referring to. I suggest just going through all the codes you may have read and trying them. I don't want to share here just in case it's seen by the wrong people and gets shutdown for those who know.
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