Mar 26, 2016, 2:43 pm
Last edit by: silver springer
For checking balances (thanks to Brendan);
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
issues with Hyatt gift card
Oct 10, 2016, 12:01 pm
#301
Join Date: Feb 2014
Posts: 252
I've had success having a gift card applied after a stay, and hyatt has specifically suggested it to me at least twice (once when I was dealing with a gift card that had been drained by someone else and once when their computer system at a specific hotel was having issues). Have never had any issues with credits back to my credit card when I've switched the payment.
Oct 21, 2016, 1:56 pm
#302
Join Date: Jul 2008
Location: ORD
Programs: AA LT Plat, United Silver, Hyatt Glob, Hilton Diamond, Marriott/SPG Platinum
Posts: 179
I'm trying to check the value of my cards but it seems that you now need a 4 digit pin number to check. The cards I have were issued before PINS were issued. I didn't hear an option to speak to a human but I may be missing something. Any ideas? Thanks!
Oct 21, 2016, 7:58 pm
#303
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
I had the same problem. This is an error on Hyatt's side. The system was working properly to check balances earlier this week. You shouldn't have to input a PIN if the card didn't come with a PIN.
Oct 23, 2016, 8:03 am
#304
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I had the same issue last week. I just kept pressing # like 20 times until it transferred me.
Oct 23, 2016, 6:52 pm
#305
Join Date: Apr 2015
Posts: 83
I found this flyertalk post because i finally got the time to check balances on cards I have not used in months and their phone verification asks for a pin. And it seems no solution yet.
I just tweeted them, and their tweet back is to go to the seller and verify with them. Nincompoop!
I just tweeted them, and their tweet back is to go to the seller and verify with them. Nincompoop!
Last edited by ST_Hawaii; Oct 23, 2016 at 7:02 pm
Oct 24, 2016, 2:33 pm
#307
Join Date: Apr 2015
Posts: 83
I contacted their twitter team and 800-323-7249. One of my $200 got hacked and emptied. These were bought a year ago from SVM. Hyatt suggested I call SVM. Miles to memories just posted that Hyatt replaced his. It seems Hyatt treats people differently. Any suggestions on how to get a replacement or refund? Bought with eBay gift cards and has contacted SVM. No response yet. I also will try to call Hyatt again
Oct 24, 2016, 2:39 pm
#308
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I really don't know. I purchased from SVM last November, but mine weren't hacked when I used them in May.
It is possible they have stopped replacing those purchased from 3rd party sellers and only replacing those they actually sold themselves.
It is possible they have stopped replacing those purchased from 3rd party sellers and only replacing those they actually sold themselves.
Oct 24, 2016, 2:50 pm
#309
Join Date: Apr 2015
Posts: 83
Thanks for replying. Sorry. I wasn't targeting you for an answer specifically. I'm hoping the rest of the community have some suggestions. Awaiting response from SVM but not hopeful since they probably get a bunch of inquiries on a daily basis.
Nov 23, 2016, 7:31 pm
#310
Join Date: Jul 2013
Location: WV
Programs: UA 1K; Hyatt Diamond; Hilton Diamond; SPG Gold
Posts: 20
I contacted their twitter team and 800-323-7249. One of my $200 got hacked and emptied. These were bought a year ago from SVM. Hyatt suggested I call SVM. Miles to memories just posted that Hyatt replaced his. It seems Hyatt treats people differently. Any suggestions on how to get a replacement or refund? Bought with eBay gift cards and has contacted SVM. No response yet. I also will try to call Hyatt again
Dec 1, 2016, 7:39 pm
#311
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 571
I have the same experience that two of my hyatt gift card were emptied when I tried to use them. The gift cards were purchased from SVM via ebay. Called hyatt but it asked me to contact the vendor and insisted that it's nothing to do with hyatt. What a poor experience. It's like they authorize others to sell their gift card but whenever it got a problem they try to stay away. The question is who leak the account number? SVM? based on the call with hyatt, it gave me this sense.
Svm? I am
Not sure what they can do. Seems like a Hyatt issue. I will contact Svm and when they tell me there is nothing they can do I Guess I will
wind up filing a complaint with the FTC and my states AG. I will also make sure to blog post, tweet and Facebook post about my experience. I also will never set foot in a Hyatt again. Hope it was worth it to them over a couple hundred dollars.
Dec 2, 2016, 6:36 am
#312
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Working on a theory here ...
Regardless of vendor, has anyone here had a Hyatt GC with a face value of $100 or less drained?
Thanks in advance ....
Thanks in advance ....
Dec 2, 2016, 7:18 am
#313
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Just found two of my svm cards drained in september. CS was no help. Did anyone hear from
Svm? I am
Not sure what they can do. Seems like a Hyatt issue. I will contact Svm and when they tell me there is nothing they can do I Guess I will
wind up filing a complaint with the FTC and my states AG. I will also make sure to blog post, tweet and Facebook post about my experience. I also will never set foot in a Hyatt again. Hope it was worth it to them over a couple hundred dollars.
Svm? I am
Not sure what they can do. Seems like a Hyatt issue. I will contact Svm and when they tell me there is nothing they can do I Guess I will
wind up filing a complaint with the FTC and my states AG. I will also make sure to blog post, tweet and Facebook post about my experience. I also will never set foot in a Hyatt again. Hope it was worth it to them over a couple hundred dollars.
Dec 2, 2016, 8:40 am
#314
Join Date: Jul 2008
Location: ORD
Programs: AA LT Plat, United Silver, Hyatt Glob, Hilton Diamond, Marriott/SPG Platinum
Posts: 179
Didn't bother trying to reach out the Hyatt for the $26, not worth the time...
Dec 2, 2016, 2:45 pm
#315
Join Date: Jul 2013
Location: WV
Programs: UA 1K; Hyatt Diamond; Hilton Diamond; SPG Gold
Posts: 20
Just found two of my svm cards drained in september. CS was no help. Did anyone hear from
Svm? I am
Not sure what they can do. Seems like a Hyatt issue. I will contact Svm and when they tell me there is nothing they can do I Guess I will
wind up filing a complaint with the FTC and my states AG. I will also make sure to blog post, tweet and Facebook post about my experience. I also will never set foot in a Hyatt again. Hope it was worth it to them over a couple hundred dollars.
Svm? I am
Not sure what they can do. Seems like a Hyatt issue. I will contact Svm and when they tell me there is nothing they can do I Guess I will
wind up filing a complaint with the FTC and my states AG. I will also make sure to blog post, tweet and Facebook post about my experience. I also will never set foot in a Hyatt again. Hope it was worth it to them over a couple hundred dollars.