Mar 26, 2016, 2:43 pm
Last edit by: silver springer
For checking balances (thanks to Brendan);
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
For those who don't know already, the US/ Canadian toll-free phone # for Hyatt Customer Service to check the value of Hyatt GCs is 1-866-784-0540. If calling from elsewhere, first dial the ++ code of the country from which you're calling, subject to the normal rate for ringing the USA.
Hyatt Customer Service suggested to check the value of your gift card (e-gift card or plastic) once a month
issues with Hyatt gift card
Apr 6, 2017, 8:59 am
#361
Join Date: Jun 2015
Location: Argentina
Programs: Hyatt Globalist, IHG Diamond, Accor Plus Silver
Posts: 183
Very pleased with CardCash response. They answered my claim in less than 24hs, and already issued a refund for the card that had 0$ balance. No questions asked.
Apr 6, 2017, 9:21 am
#362
Join Date: Jul 2006
Posts: 1,347
Agreed. I had my hyatt gc purchased directly from hyatt compromised 2 times before they finally sent me a physical card.
May 10, 2017, 9:42 am
#365
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
I've been a UNDER NO CIRCUMSTANCE BUY AN EBAY HUATT GC guy.
I used to buy cards all the time at 15 pct off, from a reliable 3rd party. Someone posted on FT about 2 years ago the site, and BOOM, ALL were gone.
Dipped my toe back into the SAVINGS and sometimes the GRIEF that comes with it.
3 weeks ago. Bought one for 600$ over 15 pct savings. used no issue
Same site bought 4 last week, for a total of about 1200$. Purposely didn't print them until this am when I logged into 3rd party site. PRINTED. CALLED. ALL zero.
So currently seeing if/how the 3rd party will resolve.
Good Luck
May 10, 2017, 10:28 am
#366
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
May 11, 2017, 7:25 am
#367
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
See how this plays out.
I've been a UNDER NO CIRCUMSTANCE BUY AN EBAY HUATT GC guy.
I used to buy cards all the time at 15 pct off, from a reliable 3rd party. Someone posted on FT about 2 years ago the site, and BOOM, ALL were gone.
Dipped my toe back into the SAVINGS and sometimes the GRIEF that comes with it.
3 weeks ago. Bought one for 600$ over 15 pct savings. used no issue
Same site bought 4 last week, for a total of about 1200$. Purposely didn't print them until this am when I logged into 3rd party site. PRINTED. CALLED. ALL zero.
So currently seeing if/how the 3rd party will resolve.
Good Luck
I've been a UNDER NO CIRCUMSTANCE BUY AN EBAY HUATT GC guy.
I used to buy cards all the time at 15 pct off, from a reliable 3rd party. Someone posted on FT about 2 years ago the site, and BOOM, ALL were gone.
Dipped my toe back into the SAVINGS and sometimes the GRIEF that comes with it.
3 weeks ago. Bought one for 600$ over 15 pct savings. used no issue
Same site bought 4 last week, for a total of about 1200$. Purposely didn't print them until this am when I logged into 3rd party site. PRINTED. CALLED. ALL zero.
So currently seeing if/how the 3rd party will resolve.
Good Luck
I strongly suggest not buying cards in advance, as you see. I tend to only purchase the morning when I'm about to check out or the night before if you want to be extra sure it arrives in time.
May 11, 2017, 9:14 am
#368
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
If the 3rd party is a GC site like Raise, GiftCardZen, etc, they are very good about fixing the issues. Just make sure that you are within the resolution period. If not, make a dispute on your CC.
I strongly suggest not buying cards in advance, as you see. I tend to only purchase the morning when I'm about to check out or the night before if you want to be extra sure it arrives in time.
I strongly suggest not buying cards in advance, as you see. I tend to only purchase the morning when I'm about to check out or the night before if you want to be extra sure it arrives in time.
Although I agree with all of the above, it is pretty insane that the "BEST PRACTICES" of buying 3rd party Hyatt GC's is to USE THEM ASAP. I compare this only to buying an ice cream cake. BETTER EAT IT FAST, it's going to MELT! I mean, I would never buy and sit on any GC's, but buying 7 days before using, SHOULDN'T be an issue ever. CLEARLY HYATT GC's is a HUGE PROBLEM, I fail to see how eBay allows them to be sold with people with ZERO rating, or negative feedback, or.......
again, going into the purchase, I'm aware that there may be a problem for me, it's just strange it hasn't been resolved, going on over a year.......
May 11, 2017, 10:03 am
#369
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Just be extra careful and plan ahead.
I had an issue recently where the hotel said the CardCash GCs were bad. So I used some I had bought on Amazon (not worried at all about those).
Then, the person who bought those GCs from CardCash (someone else in my group) put in a claim. CC said they were fine. In fact, we called Hyatt, and they were. The hotel had made some mistake.
So now we're stuck holding these longer than the 45 day period.
It's never easy with these things.
I had an issue recently where the hotel said the CardCash GCs were bad. So I used some I had bought on Amazon (not worried at all about those).
Then, the person who bought those GCs from CardCash (someone else in my group) put in a claim. CC said they were fine. In fact, we called Hyatt, and they were. The hotel had made some mistake.
So now we're stuck holding these longer than the 45 day period.
It's never easy with these things.
May 11, 2017, 10:37 am
#370
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
Just be extra careful and plan ahead.
I had an issue recently where the hotel said the CardCash GCs were bad. So I used some I had bought on Amazon (not worried at all about those).
Then, the person who bought those GCs from CardCash (someone else in my group) put in a claim. CC said they were fine. In fact, we called Hyatt, and they were. The hotel had made some mistake.
So now we're stuck holding these longer than the 45 day period.
It's never easy with these things.
I had an issue recently where the hotel said the CardCash GCs were bad. So I used some I had bought on Amazon (not worried at all about those).
Then, the person who bought those GCs from CardCash (someone else in my group) put in a claim. CC said they were fine. In fact, we called Hyatt, and they were. The hotel had made some mistake.
So now we're stuck holding these longer than the 45 day period.
It's never easy with these things.
I bought 4 5/3 I pulled them to print on 5/10. I called Hyatt to check balances, all 0. Maybe they were always zero, maybe not. I actually didn't want to print them and log into the 3rd party until I used them, to show I had xero access until I called and was going to use.
May 11, 2017, 10:57 am
#371
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
It is NOT.
I bought 4 5/3 I pulled them to print on 5/10. I called Hyatt to check balances, all 0. Maybe they were always zero, maybe not. I actually didn't want to print them and log into the 3rd party until I used them, to show I had xero access until I called and was going to use.
I bought 4 5/3 I pulled them to print on 5/10. I called Hyatt to check balances, all 0. Maybe they were always zero, maybe not. I actually didn't want to print them and log into the 3rd party until I used them, to show I had xero access until I called and was going to use.
But this screwup with the hotel is pushing us past the 45 day mark. So we'll be hanging out there, hoping. That's why I'm hoping to flip these into new cards at a location in LA. But I can't find a place that sells the in person.
May 15, 2017, 12:43 pm
#374
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,665
May 15, 2017, 10:40 pm
#375
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Although I agree with all of the above, it is pretty insane that the "BEST PRACTICES" of buying 3rd party Hyatt GC's is to USE THEM ASAP. I compare this only to buying an ice cream cake. BETTER EAT IT FAST, it's going to MELT! I mean, I would never buy and sit on any GC's, but buying 7 days before using, SHOULDN'T be an issue ever. CLEARLY HYATT GC's is a HUGE PROBLEM, I fail to see how eBay allows them to be sold with people with ZERO rating, or negative feedback, or.......
again, going into the purchase, I'm aware that there may be a problem for me, it's just strange it hasn't been resolved, going on over a year.......
again, going into the purchase, I'm aware that there may be a problem for me, it's just strange it hasn't been resolved, going on over a year.......